Aviva Reviews

“ I had two policy’s with Aviva for my self and partner both came out my bank account . I cancelled both policy’s to move to another provider. I noticed the payment for one of the policy’s came out my account I called 2 days after the payment was taken to be told they couldn’t refund . I explained I was insured with another provider and they stated I would be charged for the full month . ”

“ 09 !!! I told them I'm not happy I didn't agree for them to change my premiums I've asked for a full refund of my deposit they're refusing saying it's non refundable and my insurance has been activated for too long I started the policy on the 20th of this month. ”

“ They sent several threatening letters, whilst I was on holiday, stating I hadn’t uploaded proof of my 8 years NCD (I couldn’t, I was abroad) and then wrote saying if I didn’t upload it by 26 June (I was still abroad) they will cancel policy - this was a letter sent to my home ! I returned from holiday and read this letter and was left with the problem of very quickly having to organise alternative insurance as I was picking up my new Tesla at midday the next day and they confirmed they had cancelled policy !! I managed to arrange an alternative and then Aviva write saying ‘ we have your NCD and you are all covered !!!! Unbelievable ! I responded saying I agreed with their cancellation notice and please refund the full annual fee. ”

“ been a multi car customer for 8 years and always been told by them when I rang up to renew keep on multicar as works out cheaper very surprised this year when our quote came back at over a £1000 so I put our cars in individually and they came back £500 cheaper so why would they promote multicar as being cheaper looks like I'm due a refund after being ripped off over the last 8 years ”

“ Worst company , had to request a refund from my pension scheme , one advisor told me they will get back to me within 3 working days. 5 days later spoke to them again and the advisor says “oh we had a system issue”. 8 days later I’m still chasing my money. So it’s been 2 weeks now. No outcome , No Refund. ”