“Caution! I would not recommend. I spent $400 & did not get the service promised & when I requested a partial refund, they would not agree.
I contacted AyiConnect to help find a baby nanny for my upcoming birth. They interviewed me first to understand what I am looking for and I made it clear that "some English is a must but broken English is okay." - I even bolded "some English is a must" in my email AyiConnect to emphasize how important that is to me. I cannot speak Chinese and the last thing I want to worry about is being able to communicate with my nanny especially in the middle of the night with a newborn. They said they felt they could help me and they require clients to pay upfront via Zelle or credit card (5% fee). This should've been the 1st red flag - Most other agencies get paid only after you find someone. They said they would send me 2-3 candidates. I asked what would happen if I don't like any of the candidates to which they replied that this has never happened before (i.e. clients not liking any candidates in the 1st batch) - That should have been the 2nd red flag.
1st batch: They sent me 2 candidates, both who did not speak English and required Google Translate to communicate. I gave AyiConnect my feedback that the candidates did not meet my English requirements as discussed.
2nd batch: They said me 2 more candidates, 1 of the 2 required Google Translate. The other one I had to basically forced her to speak some English but I could tell she was very uncomfortable and she much preferred speaking in Chinese. I once again communicated my dissatisfaction and asked for a refund. Instead, they sent me 1 more candidate.
3rd batch: They sent me one candidate that they assured spoke conversational English. At this point, I already looking elsewhere. I expected more than 1 choice. 1 choice is not much of a choice.
I once again asked for a partial refund because I understand AyiConnect did do some work but did not provide the candidates that met my requirement as promised. They misrepresented client satisfaction, stating that they "haven't encountered any issues with the candidates we presented in the first batch". I highly doubt that given that they only sent 2 candidates in the first batch.
I would not recommend people use AyiConnect. There are plenty other agencies and they do not charge clients upfront.”
