“BA The worlds best airline was the tv advertabout 20 years ago
Oh boy has this airline gone down so far it’s unbelievable we have had six long haul flights in three years booked premium economy as we were at the v
Back of that cabin on four occasions been told runout of food
Short haul flights cancelled the day before then had to suffer flight time changes that messed up my valet parking arrangements at Gatwick
BA don’t give a dame about loyal customers”
“I have tried to book in to confirm my seat on Flight BA872 from Heathrow to Krakow at 4.10 on Weds 17 April, and have been told that there was an error with the information I supplied. I have since been told that I have seat 24C on the flight and i intend to arrive at Heathrow in time to confirm this and take the flight. It is a pity that the booking in arrangement on line has not worked. It is a pity such a simple system doesnt work.”
“I took a British Airways flight from Toronto to London on 07 November 2023 and had a terrible inflight service. The cabin crew was unhelpful when I replied to him whether I want chicken or vegetarian and I said vegetarian. The cabin crew relied " sorry we have run out of vegetarian, I shall come back after the round and try to help you ". He never came back for a long while and I asked another crew member to serve me some food. The crew replied saying we already informed you that we do not have vegetarian and you should have ordered the meal prior to your flight.
I have a British Airways Executive Club membership since 1989 and my present status is Gold. The cabin crew made me feel very bad about British Airways and I wanted to communicate to others about the attitude shown by British Airways cabin crew without trying to make the customers like me satisfied, forget about getting delighted by British Airways inflight crew.”
“BA keeps wanting us to confirm and choose our seats on line and then first confirm Covid status before choosing our seats, We’ve filled out your form several times during the last two days and have received and typed in 16 digit numbers numerous times to no avail. We’ve spent much of our last two days of our vacation trying to get your computer to accept the paperwork that you require. I’m guessing that your computer/network must have been installed during the last century. Bloody awful customer service. #J89JAC”
“I booked a flight and hotel using Avios points. Decided to cancel the hotel but keep the flights. On arrival at LHR find the flights have been cancelled. Had No Notification that they were cancelled at all, despite choosing our seats etc. rebooked at the airports since we had taken time off work and booked various things in Lisbon. ON return find that BA.com had charged me twice!!! and still not refunded us our Avios points!!! Bloody awful!”
“The worst customer service I have EVER received. They have pretty much robbed me of almost £2k for flights that cost £166 simply by using the Voucher service!!! I had to re-book my travel plans from last year due to the pandemic and was only offered vouchers to re-use when re-booking my flights. So I duly called up and spoke to BA who gave me voucher codes to use as I'm booking like for like (as I have done for the last 5 years) same week this year as last year. I then went online and had to add e-voucher codes and the flights HIKED UP to £2k when they are showing as £166 return. So of course, I rung up and queried it and BA are not prepared to do anything about this. Instead, I'm given an even bigger voucher value to then redeem for my £166 flights. This is the biggest form of appalling service so in essence, BA have taken more money from me for flights that have NEVER EVER IN THE LAST 10 YEARS COST £2K. Funny though, that this happened just as I pressed e-voucher whereas if I'd just bought them online, they would have cost me £1840 LESS! Just an excuse for BA to hold onto my money and for them to make more money in a world of uncertainty and challenging times for everyone, BA are thieving robbing and have NO CUSTOMER CARE WHATSOEVER. I've been a regular passenger of theirs for years and has left a real sour taste in my mouth. Plus, when you want to complain, there's no direct email, you have to go online and fill a form in. They're still not getting my point, it's the principal of the matter that these flights have NEVER cost this much hence my request for refund and gesture of goodwill, of course, they keep coming back with the same old technical issues/flights change all the time/covid malarkey, which I'm not disputing. My point is HOW CAN THEY JUSTIFY THIS?”
“As one of BA's 'Voucher Victims', I can only comment on their appalling and very short sighted marketing 'strategy'. We will not always be in lockdown and companies who adopt these 'no cash refunds' approaches to customers, especially where the customer was not at fault, will be 'remembered'.”
