Baby Iconic Studio Reviews

Name: Baby Iconic Studio
Rating: 4.86

4.9 Rating 319 Reviews

96 %

of reviewers recommend Baby Iconic Studio

Company Reviews

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Phone:

01279296002

Email:

admin@sohoiconic.studio

Location:

BABY ICONIC STUDIO, UNIT G15, Sawbridgeworth
CM21 9JX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought that materials were not best quality”

Helpful Report

Posted 2 years ago

“Lovely outfit. Paid for next day delivery got delivered 4 days late, tried to contact by email and social media no response. Outfit not needed anymore as missed the event it was for”

Helpful Report

Posted 2 years ago

Hi Ashlea I am ever so sorry you haven’t received the outfit in time for the event you needed it however i would like to note that we haven’t ignored you I have personally responded to you a few minutes after receiving your email to say that i am literally very sorry for the delay with your parcel however we cannot in any way control the delays in all couriers this very busy time of the year , however please stay assured we would never ignore you I am not sure if or why you haven’t received my reply but i would urge you to check your spam or junk folder as it happens sometimes that emails end up there I have also forwarded you a screenshot of my email that clearly shows the date and time of my response so that you have absolutely no doubt that you haven’t been ignored We value our customers and are always available to help x Kind Regards Sofia Sutherland Managing Director & Founder

Posted 2 years ago

“Ordered baby boots,we’re not the quality I expected so I have returned them but had to pay to return them as no returns slip,the boots didn’t fit either.I have requested a refund”

Helpful Report

Posted 2 years ago

Hi Janet We are sorry to hear you weren't happy with the boots you purchased . We have a Returns Portal on our website where you can print your Returns Label attach it on the parcel and send the parcel back if you happen to be unhappy with your order . It is quite visible at the bottom of our website on the ''Customer Hub'' Section . We also do have all our contact information such as email , phone number and Facebook live chat fully visible on our website so that customers can contact us to enquire about anything . Had you contacted us before shipping the parcel we would be more than happy to help you return the item using our labels . Please do feel free to contact us in the future if you have any other issues BABY ICONIC STUDIO

Posted 2 years ago

“The items I purchased were much smaller than they looked in the photos very disappointed”

Helpful Report

Posted 2 years ago

Hi We are saddened to hear you were disappointed with the size of the items you purchased . I have looked into your order and I can see that the measurements were accurately described and mentioned in the items listing , so we are a little bit taken by surprise to read that you were expecting the items to be larger in size . If you are still unhappy with the items and wish to return them please use one of our labels to send them back for a refund Thank you for supporting our family run business during these times BABY ICONIC STUDIO

Posted 2 years ago

“Your delivery cost / price is too much. Orders above £60 should be free delivery”

Helpful Report

Posted 3 years ago

Good afternoon First of all thank you for taking the time to leave your honest feedback , we always appreciate it when people take the time of their busy lives to let us know us know what they think of us and our service whether positive or negative . We have one of the lowest delivery fees in the market , in particular and in the interest of absolute transapency we actually pay £4.25 to Royal Mail for each and every one of our parcels and we only charge our customers £3.95 , furthermore unlike many other companies out there our parcels are fully trackable and fully insured while at the same deliverable within maximum 48 hours from the time of dispatch . We do not choose the cheap non trackable Royal Mail options that can take up to 10 working days to be delivered . Additionally we are one of the very few baby brands out there that offer free returns . Most of our products are British , Canadian & European Made and only have a very small profit mark up , as we want to make them affordable to anyone . We do not buy or produce cheap low quality items in China and then sell them overpriced with huge profits . With all these in mind and considering the fact we need to pay decent wages to our workers and put food on the table for our own babies , we simply cannot afford to offer free delivery . If this means that we will lose customers over it , even though it causes us sadness it is something we can live with . You see we prefer to lose a customer or two than to have to fire a member of staff just for the sake of being able to offer free shipping . I understand this reply might not be satisfactory for you but it is the absolute truth and I just wanted you to know that it's not greed that is keeping us from offering free shipping . Thank you for your Business and your honest feedback Sofia Nina Sutherland Managing Director & Founder

Posted 3 years ago

Baby Iconic Studio is rated 4.9 based on 319 reviews