“Oh, where do I even begin with this 'glorious' letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals—professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.
Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.
Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Truly, even 1 star is too much for what they present and 'deliver'! Absolute joke! Stay away from Wanstead branch (Adam) and Leytonstone (Mark). Even people from complaint team or as they call it 'customer care' team , don't get the grip what they are for.”
“I want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year”
“I was very fortunate and got Stephen , Branch Manager at Bairstow eves Wanstead E11 to sell my property. Stephen is most knowledgable about the property market. He has many contacts and quickly found a buyer , actually it was within the week! I knew I could rely on Stephen as any issues that did crop up or I encountered I went straight to him. Stephen made the whole selling procedure far less stressful because he knows his job”
