BASSO CO Reviews

4.4 Rating 132 Reviews
F
Happiness Grade
F

Refund - Difficult

28.57%
Industry Average
I've returned my shoes 90 days ago and still haven't received a refund. They said I didn't have the tracking information, but I did and send them a copy of my USPS tracking info. Now they saying I sent it to the wrong address, but I have a representative give me the address I sent it to. Furthermore I have the email that the rep gave me the address. This copy is a fraud, im taking every legal way to receive my money back.
posted 2 years ago - Anonymous
And they not issuing refund.
posted 2 years ago - Kristina
they did say I could return the shoes & receive a refund, but I had to pay for the return shipping.
posted 2 years ago - Anonymous
I told them I wanted a refund but the insisted that I take the store credit.
posted 3 years ago - Anonymous
Ordered shoes over 2 months ago and still haven’t received them. At this point I didn’t even want them anymore. I contacted them and they said they’re still on the way that I cannot get a refund until I receive them. I tracked it and it’s still in China!!! SCAMMERS
posted 4 years ago - Anonymous
I requested a full refund.
posted 4 years ago - Anonymous
They sent me defective items, kept the money, I sent the boots back, paid for my own shipping and still no refund!!!!
posted 4 years ago - Kat
They are selling products from AliExpress with a huge markup price!!! Well business is business, I do not mind someone making money out of trading, what I do mind is not getting a refund or at least someone to answer my emails please!!! Basso sent me a pair of sneakers 2 sizes smaller, they smell like poison and the quality is the worst! I was able to find the same sneakers on AliExpress for $12!!!! DO NOT PURCHASE BASSO IS A SCAM COMPANY THEY SELL YOU CHEAP PRODUCTS FOR A BIG PRICE!
posted 5 years ago - ANDREAS