Bathshop321 Customer Services Reviews

Name: Bathshop321 Customer Services
Rating: 2.04

2.0 Rating 25 Reviews

24 %

of reviewers recommend Bathshop321 Customer Services

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Phone:

0844 8112 321

Location:

Big Storage Earl Road, Handforth United Kingdom
SK8 6PT

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Anonymous

Anonymous // 01/01/2019

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“NOT IN STOCK AND REFUND - ordered 1500mm bath panel which was confirmed in stock and paid for. Rang up 7 days later as panels not received to be told that they were waiting for new stock to come in and it would be 10-14 days before they received them in stock. I kept getting the emails to review the products but I had still not received them. Sent email to confirm that I have not received the panels. I had to chase the response as I did not get a response. It had to chase after 4 days as I did not get a reply to say the the 1500mm had been discontinued and would I like a refund and the accounts team would sort out the refund. After checking my credit card statement it had not been refunded. I checked my following month statement showing that it had still not been refunded. I rang up to speak to Customer Operations Manager with my disappointment about the company and dealing with the refund asking for compensation for my inconvenience for the emails I have had to write all the telephone calls chasing the panel and refund to be told they do not pay compensation or interest on my money that they have had for TWO months. I am a very disappointed customer about their customer service and would not recommend them.”

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Posted 6 years ago

“I bought a back to wall cistern and followed instruction on what flush plate to buy. The flush plea would not fit the cistern to my utter horror. Of course as these boxes are tightly glued and not easy to open so the box had a slight tear but the parts still in plastic and wrapping. They say they will not accept a return as the box slightly torn. HOW can one open the boxes to see even if the parts are not broken without tearing the box. I would never ever buy off this company yes they are cheap but bad information so parts did not match and then refuse to accept a return because of the box. DO NOT USE THEM”

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Posted 6 years ago

“Dreadful company. Got our order completely wrong, sending incomplete bathroom suite, wrong tiles and damaged items. Cost us a fortune in delays with our plumber. Not so much as an apology from the company. Beware. It may look good value but it might not end up being as cheap by the time you've had to waste time and money putting it right.”

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Posted 6 years ago

“Since July 2015 I have made several requests for the certificate of verification for the work the electrician did on behalf of Bathshop321 for my bathroom installation. I have been told I will get it within two or three weeks, and sometimes within a few days. The last letter states that my previous request was going to be 'sorted imminently'. The last promise was 29th November 2015. It is now January 2016. However, all Customer Services do is make promises but don't seem to follow things up (as with other problems I had, which took the same course of action). Which meant I had to take the time and trouble of writing a letter to them. The contract states I will receive a Minor Electrical Works Certificate. It is exhausting having to keep asking for the said certificate. Very very very disappointing.”

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Posted 8 years ago

“I bought a bath from Bathshop321 a month ago. It arrived, initially looked perfect and did not appear to have any damage (it tells you to check it on the delivery note). The box was totally fine and I checked it inside and out. Little did we know that under the plastic film (that you are supposed to remove after fitting) was a terrible crack. As it was on the front and there was no way of hiding it, the plumber was not able to carry on fitting it and had to go onto another job. We now have no plumber. I am disabled, so I'd love to know the kind of acrobatics that are required to check every little part of a bath, especially under the plastic film. I cannot get to ground level although I checked from the top, the box and the inside. The plumber didn't even see the damage until he was on the floor fitting the shower. If I had been asked a week ago about Bathshop321 I would have said they were fantastic. The sales team are the best I have ever dealt with! The actual quality of the bathroom fittings look good (so far! - disclaimer), its just a shame that I am without a bathroom for another three weeks - not good for someone with MS - the loos not been fitted yet as the tiles needs doing first! I explained all this in an email with photos showing the crack could not be seen on first inspection and no one responded. I left a message and called several times - nothing. I contacted the girl in sales. She was nice and passed me on to customer service, of which I heard nothing. Eventually they told me that because I had the bath for over a month they cannot replace or refund. No discussion, that was it. Now trading standards say otherwise - Sales of Good act. Anyway, I've done as trading standards have told me to do and we will wait and see! But meanwhile these 'people' have left a disabled person without a bathroom and didn't even care about the problems that will cause. Its just unfortunate that I did initially recommend them to friends - I've sorted that by making sure all my facebook friends, and twitter followers know what this company is really like.”

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Posted 8 years ago

Bathshop321 Customer Services is rated 2.0 based on 25 reviews