Bathshop321 Customer Services Reviews

Name: Bathshop321 Customer Services
Rating: 2.00

2.0 Rating 26 Reviews

23 %

of reviewers recommend Bathshop321 Customer Services

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Phone:

0844 8112 321

Location:

Big Storage Earl Road, Handforth United Kingdom
SK8 6PT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, blame the customer for them sending wrong sized product, expect customer to jump through hoops to get a refund then completely blank the customer forcing them to try and get their refund back via PayPal or credit card which takes a lot longer. The attitude of Jill in customer service is appalling. Even their delivery drivers say how bad the company is and would never recommend anyone buys from them. We will be reporting to trading standards. Avoid at all costs.”

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Posted 7 months ago

“From my recent experience I cannot recommend this company. I bought a shower screen from them and when fitter saw it he told the it was the wrong size. I contacted the company and they agreed to collect it even though it was 30 days from date of delivery but only by a few days. I thought great, a co that cares about its customers and will be flexible to help. However, next day they emailed me and reneged on their promise which is very bad business practice. I would advise people to be very wary of buying from them and there are many other bad reviews on here and I wish I'd read them before buying the item.”

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Posted 1 year ago

“Cheap tatty goods, terrible customer service , use at your peril”

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Posted 1 year ago

“Beware no guarantees! Bought a shower bath on the written statement from BS it was made by Ideal Standard and had a 25 year guarantee 'with us' signed by BS321. Checked on delivery for obvious damage but installation delayed due to complete remodel, getting trades and covid. Bath unbranded. Upon fitting discovered a moulding fault dip on the wall edge. Thick 10 mm bath self destructing. Ideal Standard contacted with images and measurements, confirmed made for John Smith Butler, not to fit it and to get a refund from Bathshop. 2 year complaint process followed. BS accused us of causing dip ourselves by storing it on the flat in a spare bedroom positioned as it would in bathroom. BS variably said they didnt issue a guarantee, the guarantee was with the manufacturer then incredulously the guarantee was a mistake by an employee who had left! Refused access to owner/Director with significant control following Citizens Advice then discover the BS rep was actually his wife using maiden name. Refusal of replacement or refund just eventually offered the ability to purchase another bath. Would it have a guarantee? Disgraceful. Trading Standards have told them to clarify their warranty website page which they are still yet to do. Contacting the manufacturers they quote clarify guarantees are with retailer. According to other reviews they dont honour guarantees on fitted items blaming poor fitting and they obviously dont even honour guarantees on unfitted goods! Beware buying anything from them unless a bath plug...even then it may not fit!”

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Posted 1 year ago

“Absolute joke! I ordered two small concealed cisterns. First delivery was one larger cistern. On ringing the company, they asked if this would not do instead? Really???!!! Second delivery consisted of two larger and broken cisterns! They also didn’t take back the first cistern, although they had said they would at the same time as the next delivery! It really amazes me how badly a company is run. This is a complete joke! You can have it all back and I’ll place my order elsewhere! I’ll never order from you again.”

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Posted 4 years ago

“Avoid!! First they don't deliver on the day they say, then they deliver to the wrong location, and then an item has some damage but they aren't interested. All they want is your money, regret we ever went there”

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Posted 6 years ago

“DONT TOUCH WITH A BARGE POLE! COWBOY ALERT! Initially happy. Then shower developed a fault as temperature boiling hot then freezing cold. Customer service appalling. They ignore emails, don’t pick up the phone, fob you off with lies or cut you off if you do get through. Looks like I’ll have to write £200 off and buy another shower as it’s been 2 months without the shower working and I’ve got nowhere with these cowboys. Shocking after sales service.”

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Posted 6 years ago

“COMPLAINT COMPLAINT: I have purchased a £500 shower cubicle! (Black Frameless Quadrant Hinged Enclosure 1000mm - Kaso 8 Star by Voda Design) This does not work as it leaks water from the bottom of the doors because the rubber seals are not longer enough or the outer plastic rim is not long enough. Please can you fix this as I have been with this problem now and asking you every day for over a week now!!”

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Posted 6 years ago

“Maa yadeh Pagal”

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Posted 6 years ago

“Worst company ever waited over 2 months for a radiator that was supposedly in stock then for it to be the wrong 1! I would never recommend them to anyone”

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Posted 6 years ago

“Absolutely terrible company customer services and just plain rude basically they send faulty good then try and pass the blame onto the customer avoid like the plague untrustworthy as many customers have found out”

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Posted 6 years ago

“Bad product and very poor service.”

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Posted 6 years ago

“Refused to replace or refund damaged bath told my fault for not checking when delivered rude customer service BEWARE when ordering”

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Posted 7 years ago

“NOT IN STOCK AND REFUND - ordered 1500mm bath panel which was confirmed in stock and paid for. Rang up 7 days later as panels not received to be told that they were waiting for new stock to come in and it would be 10-14 days before they received them in stock. I kept getting the emails to review the products but I had still not received them. Sent email to confirm that I have not received the panels. I had to chase the response as I did not get a response. It had to chase after 4 days as I did not get a reply to say the the 1500mm had been discontinued and would I like a refund and the accounts team would sort out the refund. After checking my credit card statement it had not been refunded. I checked my following month statement showing that it had still not been refunded. I rang up to speak to Customer Operations Manager with my disappointment about the company and dealing with the refund asking for compensation for my inconvenience for the emails I have had to write all the telephone calls chasing the panel and refund to be told they do not pay compensation or interest on my money that they have had for TWO months. I am a very disappointed customer about their customer service and would not recommend them.”

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Posted 7 years ago

“I bought a back to wall cistern and followed instruction on what flush plate to buy. The flush plea would not fit the cistern to my utter horror. Of course as these boxes are tightly glued and not easy to open so the box had a slight tear but the parts still in plastic and wrapping. They say they will not accept a return as the box slightly torn. HOW can one open the boxes to see even if the parts are not broken without tearing the box. I would never ever buy off this company yes they are cheap but bad information so parts did not match and then refuse to accept a return because of the box. DO NOT USE THEM”

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Posted 7 years ago

“Dreadful company. Got our order completely wrong, sending incomplete bathroom suite, wrong tiles and damaged items. Cost us a fortune in delays with our plumber. Not so much as an apology from the company. Beware. It may look good value but it might not end up being as cheap by the time you've had to waste time and money putting it right.”

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Posted 7 years ago

“Since July 2015 I have made several requests for the certificate of verification for the work the electrician did on behalf of Bathshop321 for my bathroom installation. I have been told I will get it within two or three weeks, and sometimes within a few days. The last letter states that my previous request was going to be 'sorted imminently'. The last promise was 29th November 2015. It is now January 2016. However, all Customer Services do is make promises but don't seem to follow things up (as with other problems I had, which took the same course of action). Which meant I had to take the time and trouble of writing a letter to them. The contract states I will receive a Minor Electrical Works Certificate. It is exhausting having to keep asking for the said certificate. Very very very disappointing.”

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Posted 9 years ago

“I bought a bath from Bathshop321 a month ago. It arrived, initially looked perfect and did not appear to have any damage (it tells you to check it on the delivery note). The box was totally fine and I checked it inside and out. Little did we know that under the plastic film (that you are supposed to remove after fitting) was a terrible crack. As it was on the front and there was no way of hiding it, the plumber was not able to carry on fitting it and had to go onto another job. We now have no plumber. I am disabled, so I'd love to know the kind of acrobatics that are required to check every little part of a bath, especially under the plastic film. I cannot get to ground level although I checked from the top, the box and the inside. The plumber didn't even see the damage until he was on the floor fitting the shower. If I had been asked a week ago about Bathshop321 I would have said they were fantastic. The sales team are the best I have ever dealt with! The actual quality of the bathroom fittings look good (so far! - disclaimer), its just a shame that I am without a bathroom for another three weeks - not good for someone with MS - the loos not been fitted yet as the tiles needs doing first! I explained all this in an email with photos showing the crack could not be seen on first inspection and no one responded. I left a message and called several times - nothing. I contacted the girl in sales. She was nice and passed me on to customer service, of which I heard nothing. Eventually they told me that because I had the bath for over a month they cannot replace or refund. No discussion, that was it. Now trading standards say otherwise - Sales of Good act. Anyway, I've done as trading standards have told me to do and we will wait and see! But meanwhile these 'people' have left a disabled person without a bathroom and didn't even care about the problems that will cause. Its just unfortunate that I did initially recommend them to friends - I've sorted that by making sure all my facebook friends, and twitter followers know what this company is really like.”

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Posted 9 years ago

Bathshop321 Customer Services is rated 2.0 based on 26 reviews