Beauty Bay Reviews

“ Ordered a set of make up brushes they send me an eyeshadow pallet sent numerous messages getting no where AVOID DO NOT ORDER CUSTOMER SERVICE NEVER ANSWER USELESS COMPANY ”

“ I have been trying for two weeks to get a reply from customer service so I can login again as I’ve been blocked through too many attempts absolutely no contact from them whatsoever ”

“ The customer service is also hardly effective in dealing with the issue, despite my attempts at making a constructive complaint. ”

“ Do not buy, I ordered 3 items and one was missing. They refuse to believe this and just rejected the claim. No explanation. They said they carried out an internal investiagtion and that was that. Conversation shut down. Not a great customer service ethic! ”

“ Do not buy from this company! My parcel didn’t arrive, my granddaughter was very disappointed as it was her birthday present and nearly a month later I am still trying to get a refund! They do not respond to emails, if you message you just get a chat bolt, that tells you they will contact you but they do not, they obviously are only interested in receiving sales but have no customer service - I’ve given them one star and they don’t even deserve that! ”

“ Having placed a small order, I am yet to receive it , despite sending multiple emails to Beautybay. Customer service is shocking and patronising, telling me to look at other delivery options, despite telling them EVRI are equally as useless and will not deliver to our remote address. I then get told I am unable to recieve a refund!! Absolutely shocking! ”

“ Terrible customer service ‼️ my order was never delivered and I was the one who had to follow up to query why it didn’t arrive. Damaged in transit and returned to Beauty Bay but they would not send replacements and wanted me to repurchase the items AT A HIGHER PRICE than I paid…awful conduct 👎🏻 ”

“ I contacted their customer service team immediately, only to be told that because the packaging wasn’t damaged or tampered with, they were closing the case. ”

“ I immediately reached out to their customer service team to explain the situation, but the responses have been repetitive and unhelpful. ”

“ 
 Every time I reach out to Beauty Bay customer service - there is NO such thing - and ask why this is happening the ONLY response I have ever had - The few times I’ve had a response at all is a cut-and-paste insert template saying the order failed:
Security checks. ”