“I’ve placed an order from AYBL on July 31 2024 that I still haven’t received. They mentioned on their website that the delivery time could be a bit longer than expected. However, I was not expecting that I would still be waiting on my package MORE THAN 4 WEEKS later?!?I’ve tried contacting customer service multiple times about this order as my track and trace also does not work and they take forever to reply to one message. I have been waiting now for over a week for a reply and keep sending messages but they do not reply. I’ve never experienced such bad customer service. I thought AYBL was a big platform but this implicates otherwise”
“I bought two seamless leggings last December, and now, in July, both have a hole in the scrunch. I tried to repair them, but it didn’t work because if you squat down, it rips apart again. I contacted customer service, but since it’s after 30 days, they won’t compensate me. Ridiculous! You pay 100 euros for something that goes in the bin after half a year! Poor service and respect. I will never order from here again, and I'll let everyone know!”
“The legging is broken after only a few wears. And I don't get a new one because it was not registered within 30 days of ordering but after 33 days. What poor quality and service, I will never buy here again!”
“The stitching in the midseem on the glues broke within the first few times of wearing them. Their admin staff is the worst customer service I've experienced. AYBL refused to replace the faulty item offering no solution. Even though their policy states they will resolve all faulty items.”
“I purchased a pair of leggings from AYBL. After one wear they tore. When contacted them they sent me a replacement. After receiving my replacements they tore also. They wouldn’t give me a refund so I was given another replacement. The third and final replacement tore again after three wears. They are now telling me as it’s been 30 days I cannot receive a refund or a replacement.
DO NOT SHOP HERE!!!!!
What a sin as consumer I’m appalled by the customer service. They take days to reply to queries but have the audacity to say I have missed the window to be refunded or have an exchange for the several faulty products I received.
My friend also purchased the same leggings and the same thing has happened to her leggings. AYBL YOU SHOULD BE ASHAMED.”
“If you are considering buying something from this brand, DONT!! You’ll regret it.
First of all, their garments are not as good as other brands within the same price range. They’re a lot less durable.
Second of all, their administration is all over the place. I made a purchase in November 2023 with klarna. I paid for the clothes I kept, well within the 30 day range. After a month I kept receiving notifications from Klarna saying I still had to pay an amount for the order. This was completely incorrect, because I had all the proof that I only kept two items and paid for them accordingly. Beaybl customer service is so bad!! They take up to two weeks to reply to your request, they don’t even have an email or phone number you can call. Because of their lack of communication, klarna issued late payment fees (for an amount that I already paid!). Beaybl still has not communicated to klarna that I paid and that they received the payment, they don’t update the status of the return! Now I have to pay three times as much for the two items I kept!! It’s unbelievable, in this way they earn more from their customer. It’s despicable.
My advice is: shop at gymshark, dfyne, velocity, vanquish etc! Not at beaybl!”
