“Ordered 10 CTI's, web site stated there was 1040 in stock, after I had provided my credit card details online, received a message saying there were sold out.
Feels like a scam, to get me email details, home address and CC details.”
“Zero stars.
Ordered on line to pick up. Website says one in stock. But there wasn't, and you don't keep them in store anyway.
Drove an hour from Wales to Bristol.
Waste of time. Won't be back.”
“Placed order, two days later cancelled with no explanation.
Items still showing in stock - placed order again, cancelled.
Tried a third time - order cancelled and still no explanantion.
They don't seem to want business - AVOID them”
“Still waiting for delivery since the 19th October. no response to email, nobody answer the phone! Shocking service. Refuse to help with missing item.”
“Excellent price. Communication a bit lacking but when I phoned them to follow up, they had my order and were waiting for one bit that was missing. Sent it by courier a few days later.”
“I phone and reserved a sander. Even offered to pay over the phone. Arranged the next morning to pick it up but they had sold it.
Great selection of toolsUseless communication between staff.
Classic case of “all the gear and no idea””
“Worse customer service I ever experienced.
I purchase a dewalt grinder online although bell tools store was out of stock..
After a few days I decided to contact them as my order was not coming. They apologise and insured me that my refund would proceeded between 2 and 4 working days.
After 7 days I contacted them and they did not even start the process of refund.
Today they insured me that the money would be refunded and should be on my bank account within a few minutes, however it’s been 4 hours and I still have be refunded..
I’ve also sent them 4 emails and they never bothered to reply.
I won’t buy from them again”
