“I changed to bhc on the same day, as a member of NRLA, got the discount. Also completed the purchase as the other people cut me off either immediately or in 3 months time which i felt was a bit dictatorial. no call out charge on my plan.”
“Great company easy to set up great customer service My first boiler sevice done within a week turned up when they said and a good service done MANY THANKS better home cover”
“Though quite new to Better Homes Cover the service I have received to date has been excellent. All communication has been professional and swift. On two occasions I was offered a 2 hour slot for boiler visits which were attended exactly as promised. The enginneers were friendly, not rushed in their work and gave useful helpful feedback.”
Thank you so much Brian, for your kind feedback! Our team really appreciate it. Don't hesitate to contact us if there is anything else we can help with. Have a lovely day. Best, Emilie @BetterHomeCover
“Friendly service and easy to sign up
I’ve been very impressed with Better Home Cover. Easy to sign up, got contacted quickly after and had the boiler service done, easy and hassle free. The engineer attending was friendly and did a good job.”
“Warmly recommend Better Home Cover
Have had good experience with this company. Good customer service, engineer was on time and fixed my boiler, which is now working without any problem.”
“Better Home Cover is such a lovely company. I have called twice, once to arrange a boiler service and for a boiler issue - both times I have been dealing with really friendly team members and the process is so efficient. For the call outs I have had people round the same day, always smiling and pleasant. Really pleased to have been recommended them, a true friendly family run business.”
“Very happy with the sign up on line process to date. Gas inspections have been done, certificates issued and communication is good. Not fair to give 5* at the moment as no call outs have been needed so not sure how this part of the business operates but certainly have no regrets in moving three properties to 'better home cover' so far and will move the rest over as they are due for renewal if the service continues as it is. Have communicated via email and phone.”
“Just signed up to this service through membership of the Scottish Association of Landlords (SAL). The price and level of service provided is better than our previous provider (Scottish Gas) and has meant a saving of 30% with an enhanced service. The sign up process has been straight forward too.”
“The first time an appointment was made for a company to service my gas boiler, and issue a "landlord's gas safety certificate", the contractor (Ecoten Ltd.) failed to turn up; and I am still waiting for either an apology, or explanation, for their unprofessional conduct.
However, a subsequent appointment was made with a different contractor (Bazbourne Plumbing & Heating Co.) with no such problems. I would be happy to recommend both Bazbourne', and Better Home Cover.”
“Not fantastic for my first claim in terms of communication or chasing up but the engineer was very good and went further than he had to to fix everything.”
Thank you for your feedback. We take this very seriously as we aim to only deliver the highest level of service to our customers. We will look into this matter with the relevant teams to make sure this is improved on.
Kind regards, The Better Home Cover Team
“I took out 3 property policies with this company on the recommendation of the NRLA of which I'm a member .
I have noticed that the NRLA no longer endorse this company and I can see why !
Please try and read there terms and conditions and not just the first page which is all bells and whistles.
The word Temporary crops up a lot, and with there exclusions offers you a very limited policy .
I have been declined on what were in my opinion emergency's .
My advice is don't use them or make sure you read all there terms and exclusions”
