Dear Michael,
Thank you so much for taking the time to provide us with your valuable feedback about Bevilles. We truly appreciate your honesty and openness in sharing your experience with us.
We would like to sincerely apologize for the issues you faced during your visit. It is never our intention to sell things we cannot supply, as this goes against our commitment to providing quality service and products. We deeply regret any inconvenience or disappointment this may have caused you.
Your insights are extremely important to us, and we want to ensure that we provide you and all our customers with the best possible experience going forward.
Warm regards,
Wafaa
“I bought a diamond bracelet for my partner and unfortunately it was little big for her hand and i came back for resize they told me 300$ for this.
You shouldn’t charge your customers for any resizing if it’s your product. Really disappointed”
Dear Zubair,
Thank you so much for taking the time to share your feedback about Bevilles. We genuinely appreciate customers like you providing us with insights to make our services even better.
If there's anything else we can do to assist you or if you need any further help, please don't hesitate to reach out to us. Our friendly team is always here to support you.
Warm regards,
Wafa
“Not that impressed really … I purchased diamond earrings for my daughter’s 21st birthday and they have arrived in a necklace box ! I contacted Bevilles and was told that is the boxes everything comes in … they are not presented very well and at a loss as to where I will find a nice earring box to put them in for her special day”
“The ammount of time it took for shipping was beyond a joke the present did not make it in time for my daughters 17th birthday things that I had purchased 2 weeks after this order came before this did absolutely not acceptable. When I contacted support the reassured me it would be within the week what a lie will never buy from you guys ever again!”
Dear Courtney,
Thank you so much for taking the time to share your feedback on your recent experience with Bevilles. We truly appreciate your honesty and value your opinion as it helps us improve our services.
We are deeply sorry for any frustration caused when you reached out to our support team.
We apologize if you were given misleading information about your order's expected arrival. Rest assured, this will be addressed internally to prevent any recurrence.
Please let us know how we can rectify the situation and ensure that you have a more satisfactory experience in the future. We hope to have the chance to serve you better in the future.
Kind regards,
Bevilles Customer Care Team
Dear Gemma,
Thank you so much for taking the time to share your feedback about Bevilles! We genuinely appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Our team at Bevilles strives to go above and beyond to ensure our customers' happiness. We constantly aim to provide excellent quality products and exceptional customer service.
Thank you once again for your support, Gemma! We look forward to serving you again in the future.
Warm regards,
Bevilles Customer Support Team
Dear Jaz,
Thank you so much for your amazing 5-star rating of Bevilles! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Excellent customer service is at the heart of everything we do, and we're delighted that it resonated with you. We strive to provide the best possible experience for our customers, and your kind words are a testament to our efforts.
Once again, thank you for choosing Bevilles, and we look forward to serving you again in the future.
Best regards,
Wafaa
Hi Alexandra,
Thanks for sharing your experience with us.
We do sell silver and gold in our shops, if you have any questions, please contact us on
customerservice@bevilles.com.au
Regards,
Customer service team
Dear Mohammad,
Thanks for sharing your experience with us. Although we try our best to maintain 100% accuracy with inventory, there are some occasions when we are experiencing an inventory error. In this case we need to source the item and sometimes it will take a bit longer than normal process.
We are so sorry for the inconvenience.
Thanks for your patience.
Regards,
Customer service team
“I ordered a baby bracelet for my grand daughter’s 1st birthday with 6 business days for delivery plus I paid express post.
Day before birthday I enquired why I hadn’t received bracelet and was advised it was out of stock on online store and would take 1-5 business days for delivery from date of purchase!?!? . They offered a refund but I wanted this for her birthday.
It should have been marked out of stock the day I ordered it or at least contacted within a day or two.
My postage was reimbursed and I received the bracelet a week after her birthday.
Very disappointing”
Dear Judith,
Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Bevilles.
At Bevilles, our main goal is to ensure our customers are happy and satisfied. We sincerely apologize if you were disappointed with our service, and we will ensure to improve on delivering a faster service to our customers.
If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're always here to help and make your experience with Bevilles a great one.
Once again, thank you for your wonderful feedback. We look forward to serving you again soon!
Regards,
Wafa
“The items themselves, I have no problem with. It was the customer service and lack of communication that I found frustrating from Brevilles. I do believe that if you are going to change your system, the customer should be updated with any changes not have to reach out themselves.”
“I couldn’t see how to add a voucher. I was sent an email for $50 off for my birthday but there was not a section to put the code in. Very disappointing.”
“I order 2 units of anklets and recieved only one. I tried contacting them but no reply. I send an enquiry online as there is no contact number. Been a week, never received a reply. Then tried calling headquarters, they never pick up or return call. So disappointed. Never shopping with them again”
