“Nice earings BUT, I did think the ball was loose on it and not attached as to me that's easier to break ...
I had a loose pair many years ago and totally loved them”
“Good prompt service and delivery. My only disappointment was the box I received the earrings in. Found it rather cheap looking, not as nice as when I’ve purchased from other jewellers. Presentation means a lot when you are showing of lovely earrings.”
“very bad service.I didnt receive half of my items but Bevilles didnt had the courtsey to refund my money back.I wasted so much of my money for nothing.Will never ever purchase from Bevilles or recommed to anyone.”
Hi Sweta
Thank you for taking the time to provide feedback regarding your recent interactions, and we do apologise that your experience was not a positive one.
As all customer feedback is welcome, and we are always looking at ways to improve our service, we ask that you email us directly, as we may be able to investigate this for you.
Our email address is: customerservice@bevilles.com.au
Again, thank you for taking the time to provide the much-appreciated feedback,
Bevilles Customer Service
“The item took 10 days to be shipped out and only after I had emailed asking when it will be shipped. This was a standard item, no sizing requirements or personalisation.”
Hi Laura,
Thank you for taking the time to provide feedback regarding your recent interactions, and we do apologise that your experience was not a positive one.
As all customer feedback is welcome, and we are always looking at ways to improve our service, we ask that you email us directly, as we may be able to investigate this for you.
Our email address is:
customerservice@bevilles.com.au
Again, thank you for taking the time to provide the much-appreciated feedback,
Bevilles Customer Service
“Earrings had loose clip. I advised Bevilles and eventually was advised to use pliers to tighten it
By this time the faulty earring clasp had undone and the earring was lost
Customer service then said they would have organised a return which was never offered
I asked for a replacement or at the worse to purchase a single earring which was refused. Bevilles didn’t even offer a discount on buying a replacement pair
I ordered 2 different pairs one of which is in transit. The original sending out was not a good experience and on day 6 or 7 I contacted customer service via chat. The earrings hadn’t even been dispatched
I’d appreciate a further discount on a replacement pair of earrings and ask if they could be checked that the clasp works and there are no other defects and a prompt dispatch
I rang Sydney as I was unable to get hold of Melbourne head office. I have repeatedly asked for a number so I didn’t have to deal with the customer service agent but she refuse to give me this
As it stands I have a single earring because the first had a loose clip. It appears the late response to tighten it was not the usual procedure. It’s been a disappointing series of events
Hope someone is prepared to help so we can get a pair or a pair and a spare”
“Processing time was very poor, especially when paying for express. The item didn’t arrive in time for ththe occasion despite allowing two weeks and paying for express.”
