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Big Pop Store Reviews

3.7 Rating 6 Reviews
67 %
of reviewers recommend Big Pop Store
3.7
Based on 6 reviews
Shipping & Delivery
Delivery Methods
Postal Service

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Anonymous
Anonymous  // 01/01/2019
Bought a Funko Pop from here through a Funko Group on Facebook. All seemed fine at first, very helpful and friendly until the Pop arrived damaged. I clearly asked for a Mint Condition box as I am an in box collector however there was bad creasing to the back of the box. They did say I could return for a refund but I would have to pay return postage. I told them them I shouldn't have to pay for postage because as per the Consumer Rights Act it didn't arrive as described. The person I was dealing with "Megan Davos" became quite aggressive in all her replies and accused me of trying to return another of the same Pop that I already owned that had damage. If I wanted to scam someone (which FYI I didn't) I could have just said it didn't arrive as I never signed for anything due to CV-19 crisis. I was deeply offended by such a baseless accusation and makes me wonder what their ethics are when this was their first go to response. I tried to explain that if it got damaged in transit then Royal Mail would fully reimburse them inc postage but they didn't seem to believe that. Kind of worrying that a business would not know such common place knowledge shows their incompetence. Very poor customer service, my suggestion avoid. Sad that so many good companies have shut due to this crisis yet poor companies like this one will get to continue with subpar service. I opened a case with PayPal and they would pay for return postage however due to the actions of this company I decided not to return as did not trust them enough an feel they would have tried some way to scam me out of the refund.
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Posted 4 years ago
I won a grail in their lucky mystery box so i'm over the moon with these guys!
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Posted 5 years ago
Best selection i've come accross - love that everythings in stock i hate waiting!!!
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Posted 5 years ago
Ordered loads from here, best Pop shop around, double box and a protector - happy days!
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Posted 5 years ago
Great selection, perfect packing - even came with free protector!
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Posted 5 years ago
This is run by Sam Marshall who took his previous company Collekt.co.uk into administration without fulfilling customers' orders or providing refunds. I would avoid them before they do it again!
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Posted 6 years ago
Big Pop Store is rated 3.7 based on 6 reviews