“The purchase experience didn't go too well. The DT Swiss component on the bikeparts website had the right title but incorrect technical drawing on it, so I ordered the wrong part (I wanted the retaining ring, not the end cap). I used the contact page asking for help to identify which part number it should have been and to mention that the wrong technical diagram was on the part page but got a response from Tim: "Unfortunately I wouldn't know for sure and don't want to advise without being certain. " -- I guess, at least they were honest, but also pretty unhelpful. When I realised they had switcherroo'd the diagrams between two products, I ordered the right part using the code number from Amazon, and the right part arrived within a day.”
“My first purchase from bikeparts went as good as it gets: the price was great, free next day delivery, and the product was a genuine Shimano part. I’ll be back for more, thanks lads!”
“I ordered a Kryptonite disc lock for my motorcycle, bikeparts had the best price I could find and it was delivered very quickly, couldn't be happier.”
“What a great company easy to find what I was looking for . Once I had ordered I had an email straight away saying when it was going to be delivered and arrived on that date . Definitely be using them again well done .”
“I received a notification that the part shipped on 30th May, it is 9th June and still not arrived. Little/ No info on website and no response from the sales team when I queried delivery.
If I get my order, I will not use this company again.”
