Thank you for your review, checking on this we replied on the 29/09/2022 @ 16:09 to the email you sent us and we also replied to the web form message on the 28/09/2022 @ 11:19 requesting you send us some additional information, these may well have filtered into the junk or spam folders on your email account, if you can please check and reply with the requested information and we can assist further.
“Still waiting ..will be 10days tomorrow for my parts to arrive.. this is the third review request I've received .. but no reply yet from customer services to the email I have sent requesting update on what's occurring!!!;”
“I'd love to be able to review the Bike Parts products I ordered, but they've failed to reach me! Ordered and paid for on the 30th August, but almost two weeks, several emails and a phone conversation later, there's still no sign. Apparently they're stuck at an Evri depot which is who Bike Parts are trialling as a courier at the moment. Please resolve! Enough said.”
“Purchased Shimano BO1S brake pads but they were of poor quality and performance, I've purchased this product elsewhere for 6 years and never had a problem, Bikeparts weren't interested in resolving the issue or replacing the faulty brakes.”
“I purchased a horn from you which doesn’t work and I am struggling to get a reply from you, after I have sent you a video link which I was asked to send.
All I want is to send the product back and have a refund which seems to be being dragged out on your end.”
“The intro to this review form say's if you have a negative experience please give us a chance to turn it to a positive.
I bought a hub & QR skewer both clearly shown in sales picture but only received the QR. I contacted Bikeparts who told me it was my mistake so I should pay return postage.
It's not much money for me or for them but they have failed to turned my negative to a positive & I'm not inclined to use them again.”
“Bought 2 self sealing tubes on the 1st ride rear tyre flat, found a tiny hole right next to tube seam Nutrac brand all sealant in to tyre. This brand poor dont buy.”
