“For their part Bikeparts responded very quickly and had dispatched the item the same day and when received the items were as ordered. However, the courier Evri/Hermes they chose were suspect. The item should have been delivered on the Saturday, but eventually came Wednesday. I don't mind if something takes a few days to be delivered, but I do not like uncertainty, and their delivery information was ambiguous. Their website says they are "cheap". I would like to pay a bit more to have certainty and would rather have it delivered by a British company rather than one owned by a US based private equity company.”
“Absolutely perfect service and delivery of parts. Really good prices. Have recommended the company to several friends already. Prices are 5 to 10% cheaper.”
“I dont often write reviews but after reading some negative reviews for this company i felt i had to give my opinion of them. I ordered a thru axle fixing nut late evening on the the 9th sep had several conformation emails and was delivered promptly on the 13th a total of 4 days with excellent communication. Unfortunately i had ordered the wrong item i phoned to see if they had the correct one but unfortunately they didn't so i posted back the item and received email to inform me that they had received it back and a refund was issued immediately. I couldn't have asked for a better service from a company and would definitely recommend and use them again. 1st class service from a great company.”
“Can't really comment as due to the courier they use being EVRI, i use the term courier very lightly I've still not yet received my order and if past experience is anything to go by i probably never will.”
Hi Mark, thank you for your feedback, We have been in contact and we have now resolved this, Our apologies for the experience with Evri, we will feed this back to our Evri account manager.
“My bike unfortunately no longer functioned and I needed a new wheel. BikeParts was recommended to me so I paid especially for 1-2 working day delivery so that I wouldn’t have to pay the extortionate tube fare to get to work. Whilst I ordered on the 15th September, my order did not arrive until 23rd September. Whilst the Monday was a bank holiday, I would have expected it arrive earlier. I also emailed to ask for an update on my parcel as I hadn’t received any updates by the 21st with no response. Overall, This resulted in me emailing requesting a refund for my delivery fee and I’m still yet to hear anything back to any of my emails. Furthermore, the use of Evri as a delivery service is also terrible. I took a day off work to receive my parcel on the 22nd (eventually) and I was told there was a problem delivering my parcel despite me being in the house all day and not once did anyone turn up. Overall, terrible service.”
Thank you for your feedback, We are sorry to hear delivery took longer than you expected. Checking this on our system, we have nothing showing on record of any contact to advise us of an issue with delivery. we have now issued a refund on the postage paid.
