“Well what can I say I ordered two items from this company via Amazon Marketplace did not receive these supposedly they were delivered by Royal Mail to my address they Royal Mail sent a image of my front door as proof of delivery to this company Bikespeed I'm sorry but sending an image or picture does not prove an item was posted or received by the resident however according to bikespeed it does, I am also flabbergasted by the attitude and lack of
Understanding this outfit has I recommend anyone who intends doing business with these people think twice.
My experience is pure frustration and disappointment for what £12-13 very poor customers service.”
“Terrible customer experience. I purchased 2 helmets at 50% discount. I did not receive any email confirmation, so I decided to call them and they confirmed the helmets would arrive in 3-4 days.
One week later, as I did not receive the helmets I called them and they said they ran out of stock, I missed the offer and also could not take advantage of other similar offer in Amazon as this was only for Halloween.
I ended up having to pay double the price and not only they had not communicate this on the phone that day, they also kept my money for 1 week.
Such a bad experience, I do not recommend you to buy here if you were considering it. Hope my words can help you on this decision”
“Ordered Helmet at a great all in price via email as a previous customer got a deal...on arrival internal visor was faulty As in it slipped down of head shaken I have the same helmet in other graphic so know it shouldn’t be like that.. immediately called and told to return it and postage would be covered... get a call firstly saying it’s the slider mechanism you “need to give a firm push” its a £450 helmet it should be faultless then manager tells me nothing wrong with the helmet and there would be a restock fee, they wouldn’t pay my postage and would deduct original postage despite me having the email agreeing otherwise got a full refund including all post via PayPal shocking customer service avoid really dissatisfied”
“Zero stars if possible. Breach of Contract; Unfair trading; Misleading selling practices. On two occasions they have refused to honour the contract by then demanding an extra postage charge and cancelling my order when I protested this.”
