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Terrible service! Received a text yesterday to say our sofa set will be delivered today between 7am and 10am so my wife and I made arrangements to be home. We received a text at 8:40am saying the delivery could not be completed due to a system error. I am going to be asking for a full refund.
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posted 3 months ago
- Anonymous
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Bjs keep changing my delivery date at the last minute with very poor excuses and a clear lack of any decent customer service. I am now so frustrated that I have requested my furniture is returned to Dusk for a refund. I would rather order from elsewhere rather than deal with this delivery company.
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posted 4 months ago
- L fitzgerald
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I later received an email that I could only receive a partial refund, I lose my $18 point value that I used.
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posted 1 year ago
- Anonymous
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Didn't even bother to deliver amazon item when asked for a refund they sent amazon a fake deliver note with a random scribble as a signature with the wrong name attached do not use these scam artists
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posted 1 year ago
- James
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Appliances direct to be fair were great pre sale and handling my refund.
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posted 1 year ago
- Anonymous
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Then I got notification text from BJs that the order had been returned and a refund would be issued.
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posted 2 years ago
- CESAR P
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I immediately called the store and was told the order was delivered by Door Dash and I’d need to contact them for a refund.
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posted 2 years ago
- Anonymous
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Received my 3 hour time slot on Friday then received a message to say that it hadn’t been loaded onto the van so would deliver on Tuesday even though I paid for Saturday delivery. Made offered a delivery refund but basically passed the buck by saying they are the middle person in this situation.
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posted 5 years ago
- Claire
