“Ordered from Wayfair and started receiving messages from BJS delivery who are the service Wayfair have unfortunately chosen to use. I received confirmation on 28th May that my order would be delivered on 30th May. On 29th May I received further confirmation that it would be delivered in 30th May between 4pm and 7pm. Just after 2pm on 30th May, having planned our day around the delivery slot, I received a message saying that the van had broken down and that my order would not be delivered that day and I should re arrange. I did this and On 31st May recieved confirmation that it had been rearranged for 4th June. A further 5 days. The cancelled delivery should have been a priority.
On 3rd June I recieved confirmation that it would be delivered on the 4th June between 1pm and 4pm.
I then recieved a text on 3rd June advising that there was yet another vehicle breakdown and that our order couldn’t be delivered again. They then called and told me Monday 8th June which had to decline as I am unable to left heavy items due to pregnancy and my husband would be at work. They called back and kindly offered me 6th June which I accepted.
I recieved confirmation via email at 7.44pm in 5 June confirming delivery between 4pm and 7pm.
At 6.47am I recieved an email and text stating that ‘due to a stock discrepancy’ only part of my order has been loaded into the vehicle for delivery!!!! What discrepancy? They had my stock since 28th May.
They delivered my order minus 2 chairs and on Monday they finally delivered the other 2 chairs.
So much inconvenience. Two deliveries cancelled by the company and when finally delivered, only some of the items actually delivered.
Wayfair need to change their delivery company or at least give the customer some sort of compensation for the inconvenience. I have emailed and messaged Wayfair. on Facebook and have only recieved a ‘We’re glad it was sorted’! Not a great service and no acceptance of responsibility for their delivery service. Won’t be ordering from them again. Saving myself the hassle.”
“I have been shopping at BJs for over 10 years now. I have a very busy schedule and decided to try BJs 2-day delivery. so, I placed my order on March 4th, in the evening 19 items $259. I'd figure order should arrive between Friday and Saturday the latest. On Friday morning at 1132A I get an e-mail stating that my order has been cancelled because my bank rejected the payment. So I get on the phone with my bank asking them why was my order declined? Bank informs me that everything is fine on their end. I checked my e-mail again just to find another e-mail stating that they cancelled my order because they did not have ONE of the items. So I called customer service, after waiting on hold for about 45 minutes the representative informed me that because that one item was missing they could not deliver, then for some reason we were disconnected. I called back again on hold for about 30 minutes, I explained the whole situation again, she informs that she can place the order again. I said ok; then she finds out that some of the items have shipped (mind you, this is Friday 3/6) so I asked which ones, she explains. So the person says ok I can see what you originally ordered let me order it for you, on top of that she says let me give you a $50 discount for the inconvenience, I said ok. Looking back there was no discount I started of at $259 minus the item not available $12 items that shipped $61 and the new order placed $183. It does not matter how you add this there is no discount. Now today is 3/9 10pm and I have not received one item from this order or the original one and this is SUPPOSED TO BE BJS 2-DAY DELIVERY??????? OH PLEASE. BJS YOU HAVE DROPPED THE BALL BIG TIME. I IMMENSELY REGRET RENEWING MY MEMBERSHIP WHAT A WASTE.”
“Binny and Raj (team 96) were very friendly and did everything they could to get the package up the stairs. Unfortunately it was too big but they gave it a good shot on an obviously busy day. They are really lovely chaps. It's just a shame that Made are packaging a sofa bed (which I would have thought is meant to be upstairs in most houses?!) in a box too big to be delivered.”
“Pretty much the worst delivery experience I've had, and probably one of the worst human interactions. The guy was bringing the package in, which looked wrong. So I asked him to open it. He claimed they never open the packaging. I told him it's in the service level agreement. He immediately calls me a liar. Not "you're wrong" or "are you sure", but "YOU ARE A LIAR". I show him the SLA in my laptop and he starts making excuses, saying the company never told him. He was looking at the same SLA on his phone, so I asked him to show me. He said he can't and got aggressive. So I equally had to give him a piece of my mind. You don't get to go to peoples homes and falsely call them a liar.
Their delivery guys is a danger and a menace. He should not be allowed into other peoples homes. I will certainly inform our building security of BJS Delivery.”
