BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.62

1.6 Rating 138 Reviews

14 %

of reviewers recommend BJS Home Delivery

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Metrics

1.6

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BJS Home Delivery 1 star review on 15th July 2025

Becky Harper

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

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“4 hours ago New Absolutely shocking service, DO NOT use, had a fridge freezer delivered and the 2 delivery drivers "struggled" to get it into the kitchen, they damaged and ripped all my kitchen floor and the company will not accept liability and pay for the damage. They didn't attempt to put anything on the floor to protect it and advised because I agreed for them to unpack the fridge/freezer at the backdoor that I accepted liability for the damage. JOKE of a company, the 2 delivery drivers didn't have a clue what they were doing. AVOID this company.”

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Posted 3 days ago

“Rude and obstructive. Dust allergy apparently. Left job half done”

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Posted 3 days ago

“I paid extra for delivery from happy beds for the bed to be delivered to a specific room. The delivery driver refused to put it in the bedroom and dumped it in the hallway saying he didn’t have time. No overshoes on my new floor even tho I asked him to. Also baring in mind I live in a bungalow and am an undergoing cancer treatment so now stuck with 5 large parcels in my hallway. Shocking shocking service. Beware beware if using this company”

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Posted 4 days ago

“This company uses outside call centres that do not comply with the retailer’s strict instructions. I requested a call 30 min before they leave to come do my delivery. They called me upon arrival and then would not wait. Ring camera evidence showed them arrive and leave within 2min. The result: customer care agent from outside the UK, doesn’t speak proper English and has no regard for instructions given. Delivery drivers are overloaded and overall service is just POOR!!! I will now cancel my order and leave the other company a poor review due to their lack of service!”

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Posted 6 days ago

“Sharma and Sangib deserve a bonus they are so polite and efficient and are a credit to the company 👏👏👏😊”

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Posted 2 weeks ago

“STILL waiting to get my item delivered. A week ago they were supposed to deliver my item but their driver got sick so they needed to reschedule. That's fine. We rescheduled to Friday and were supposed to be first priority. Instead they delayed until all the roads around our place were closed so they were unable to make the delivery. Now we were rescheduled to Monday with high priority. Monday morning, they sent me a message that said they were unable to LOCATE the package so they won't be able to deliver it AGAIN today (3rd time) and will have to reschedule. This was 10 hours ago and I am STILL waiting for them to find the package so they can contact me to deliver it. This is by far the worst delivery experience I've had and it is 100% the team's fault.”

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Posted 1 month ago

“⭐ 1-Star Review Extremely Disappointed – Poor Service and No Respect for Customer’s Time I placed an online order on June 1st for four Kelly tires, including installation. BJ’s scheduled me for an installation appointment on June 9th at 8:00 AM located in 17250 nw 57 st , Hialeah I showed up on time—only to be told that the tires had not even arrived from the supplier. This was never communicated to me in advance. I drove 5.8 miles in heavy traffic, wasted my morning, and arrived late to work. Now I have to reschedule and ask for more time off just to try again. This kind of poor coordination and lack of respect for customers’ time is unacceptable. BJ’s should not schedule appointments for services they are not ready to fulfill. Very disappointed and seriously reconsidering continuing my membership.”

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Posted 1 month ago

“Having read the the below reviews and expecting the worst iv got to say my Shower tray arrived well packed and within the time window allotted, no problems here at all, Thank you...”

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Posted 1 month ago

“Delivery team forged the customer acceptance form to say we didn’t want the items unpacked (which we’d paid extra for) and BJS offered no explanation as to why they forged the document and failed to fulfill the service. Don’t trust them”

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Posted 2 months ago

“Terrible communication. They made me confirm date of delivery twice online so I went and booked the day off work to be at home to receive the delivery. Once the day arrived, they told me they tried to deliver the items, to which they never did, at 7am in the morning even though my time slot was between 9am and 12pm? Further to speaking with four different people, they told me that the packages weren’t even loaded on the van and that the warehouse team had lost them? I kept being told that I’ll be contacted in the next 30 minutes to which I heard nothing from any of them. With each person I spoke to, their stories kept changing. Now, I’ve had to take a day off work to sit at home and wait for a delivery that never came and still don’t even know when they will next arrive. Terrible company! Do not use them!”

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Posted 3 months ago

“Disgusting behaviour from one of you’re workers Rude and thought he was superman.”

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Posted 3 months ago

“do not use BJS. They did not deliver my mattress with my bed and were not responsive when I asked them to deliver.”

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Posted 3 months ago

“Worst experience. Ordered from BJs in Alexandria, VA. Ordered a freezer to be delivered today, March 20th between 5 and 8 pm. BJs outsourced and used Roadie for delivery. The delivery driver failed to pay attention to my delivery instructions. Instead of calling me upon arrival to meet him downstairs, he DRUG the WET freezer box up to throughout the apartment complex. Freezers are not supposed to be tipped on its size. To make it worse, the box was soaked due to the rain. Very unprofessional and will never order something from them again.”

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Posted 3 months ago

“Today I had delivery he came very late evening and switched the phone to see when they arrived and the delivery man was very rude with bad attitude”

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Posted 4 months ago

“Awful experience. Delivery man rammed large box through front door, breaking a piece of the door off. Left the large box wedged in my bedroom doorway, even though I had explained to him more than once that, due to just coming out of hospital after 2 operations, I couldn't deal with it by myself. No care for people or property. Going forward, I won't be buying anything from any company that uses BJS”

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Posted 4 months ago

“I ordered a TV that arrived damaged. Started the return process on 2-13-25 and after many times calling, emailing, and chatting with customer service I still cannot get them to have the carrier call me to pick up the TV. It is now 2-23-25. I just received an email stating that my return will expire soon since they have not received the item. I have all ready turned this in to the Better Business Bureau. I will NEVER do business again with BJs and will tell everyone I know about this experience.”

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Posted 4 months ago

“Worst customer service. Expired products .”

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Posted 4 months ago

“Bjs used CEVA it is horrible I still haven’t gotten my product and I ordered on Jan 8, they keep rescheduling my order and putting down I am rescheduling it. I will NEVER purchase anything else from bjs if it had to be delivered and I called their customer service they wouldn’t even let me go pick it up JUST HORRIBLE!!!”

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Posted 5 months ago

“The delivery team was not willing to place the items in the hallway. This was items for a two-man delivery and my wife was home alone. The delivery team insisted on a £10 charge to place it in the hallway. So they just left the items on the side walk. Trying to report this, it is impossible to get hold of them on the phone. Opening a chat on whatsapp, I wait 4 hours in the que to get assisted, and they closed the chat within a minute after acknowledging my message. Trying a second time to report this, I was just told to contact the retailer. No customer service form this company. Pity one can not choose your own courier service, the have monopoly.”

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Posted 5 months ago

“I ordered a hamilton beach brewstation 12 cup coffee maker on sale from BJswholesale.com. It could ONLY be ordered online. It was on sale and I also had points that I put towards the purchase. It arrived damaged. The reservior tank lid hinge is broken off and coffee pot appeared to be used. I reached out to BJs online chat. I had to email them pictures of damage and customer service agent agreed damaged. I later received an email that I could only receive a partial refund, I lose my $18 point value that I used. I purely wanted an undamaged coffee pot or would be happy with an undamaged replacement part (reservior tank). They would not replace the item, nor refund the total dollar amount, nor supply a replacement part. I brought this issue to my local warehouse and they told me the company policy is partial refund with no option to replace the damaged product. I can order it online again which is now available at a higher price. Who in their right mind would lose $18 and reorder paying a now higher price knowing their customer service re: damaged items? Both the store clerk and the online customer service rep feel that this corporate policy is ridiculous. Is this the new way to unload damaged, returned used items? Put an item on sale and ship out all the damage/used good (sold as a new item) to a customer who has no option to receive an undamaged item? Is this why they are not available in the warehouse? I had originally contacted Hamilton Beach and they said I need to go to the place of purchase.”

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Posted 6 months ago

BJS Home Delivery is rated 1.6 based on 138 reviews