BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.49

1.5 Rating 185 Reviews

11 %

of reviewers recommend BJS Home Delivery

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1.5

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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BJS Home Delivery 1 star review on 8th October 2025

Anonymous

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

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“There was no reasonable attempt to complete the delivery, very rude, simply drove off There was no reasonable attempt to deliver the product and it was clear that the Company had allowed insufficient time to complete the delivery. Before the delivery crew could even finish explained how they needed to go about delivering the product, a call came from head office, who simply shouted down the phone to demand that either I accept that the product would be left on the street or it would be taken away. They were rude, made no proper attempt to complete the delivery and wouldn't even finish the conversation; the crew simply put the item back on the van and drove away. They incorrectly said there was an access issue to justify this. I would be very cautious about using them or any company that uses them to deliver their products.”

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Posted 2 hours ago

“Terrible communication! Driver rang to tell me he can only deliver to the second floor, even though I paid for delivery to my room. I accepted this and the driver said he would leave on the second floor landing. He rang to say he couldn’t find the clearly marked property and that I need to be there to help him find it. So I left work and told him I would be 10 minutes. I arrived and the driver had left and said that he isn’t going to wait for me.”

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Posted 1 day ago

“Absolutely shocking experience with BJS. My partner was home to receive a delivery of a bed and mattress. In keeping with the other poor reviews here, the mattress was not delivered to the right room; they were late, rude, and inconsiderate. They didn't even attempt to get the mattress up the stairs and left, having been extremely combative and rude towards my partner, after which time we realised they had forged my partner's signature in order to say the delivery had been completed satisfactorily, which it had not. The house is in chaos, my partner and I are both very upset, and the mattress is not in the bedroom which is obviously where the mattress should be. Never heard of a delivery going this poorly, but see we're not alone!”

Helpful Report

Posted 2 days ago

“Awful! Dropped dining room furniture off at drop off point in village- as no vehicle access to outside property I had to arrange other people to transfer items to house. BJS men were supposed to assemble furniture and take away packing (I paid additional cost for this) but just left. Had a phone call from the office to say it was too far to walk and they only had 20 minutes so went to their other job - never ever had a delivery this bad”

Helpful Report

Posted 3 weeks ago

“Very poor service they failed to deliver on five occasions avoid them at all costs. You cannot get hold of anyone. They do not understand the meaning of time and delivery. Please avoid the worst company I’ve ever come across.”

Helpful Report

Posted 3 weeks ago

“Bjs keep changing my delivery date at the last minute with very poor excuses and a clear lack of any decent customer service. I am now so frustrated that I have requested my furniture is returned to Dusk for a refund. I would rather order from elsewhere rather than deal with this delivery company.”

Helpful Report

Posted 3 weeks ago

“If I could give a zero I will , terrible service for picking up a sofa they turn up with a small van full of furniture and realise they didn’t have any spaces absolutely shocking even a donkey will be more smarter. Avoid this company”

Helpful Report

Posted 1 month ago

“Rubbish! Awaiting my delivery for hours now! The first excuse was traffic! The second excuse was suddenly the original team were sick and a new team were allocated?? So, being stuck in traffic must be sickening 🙄”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with the service I have received from BJS delivery. My mattress was delivered last week, but only half of the bed frame arrived, leaving me in an unacceptable situation. As a result, I have been forced to sleep on the floor for an entire week, which is simply not reasonable. What has made this situation even worse is the appalling level of customer service. Every time I have tried to resolve the issue, I have been met with dismissive and unhelpful responses. The representatives repeatedly say the same things without actually addressing my concerns, making it feel like I am not being listened to at all. It is incredibly frustrating to deal with such a lack of understanding and accountability. There have been no reasonable solutions offered, no urgency to fix the problem, and no real attempt to make things right. Overall, this has been a very poor experience from start to finish, and I am genuinely appalled by the level of service provided.”

Helpful Report

Posted 1 month ago

“Absolutely horrendous service. Mattress from John Lewis delivered by BJS. When they arrived I offered to show them the bedroom and they said they couldn’t take it upstairs! What? They pretended to phone their supervisor and then said they had run out of time and so needed to leave. So I’m now left with a mattress in my hallway and no means of getting it upstairs. Honestly. What were they expecting me to do? Take it upstairs on my own? A single female. John Lewis, PLEASE stop using this terrible company.”

Helpful Report

Posted 1 month ago

“Absolutely unacceptable and dishonest service. I took a full day off work (losing income) to wait for my bed delivery. I was told the driver would arrive within 10 minutes, so I stayed ready and available. Instead, I later received a message falsely claiming that I had “refused delivery”, which is completely untrue. I did not refuse anything — I was at home all day. I even tried calling the driver multiple times, but my calls were ignored. Afterwards, I was told there was a “road restriction”, which completely contradicts the earlier claim that I refused the delivery. This shows a clear lack of communication and honesty. Because of this company’s failure, I have been left without a bed and now have nowhere to sleep. This has caused unnecessary stress and financial loss. Providing false information and conflicting excuses instead of delivering the item is extremely unprofessional. I strongly advise others to avoid this company. You may lose time, money, and still not receive your delivery.”

Helpful Report

Posted 2 months ago

“If you see that this is the delivery company for your furniture, run a mile. They fail to deliver and then refuse to rectify their mistake. Very rude customer service, they hang up on me.”

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Posted 2 months ago

“Never stick to their delivery slots then refuse to deliver the next day. Avoid.”

Helpful Report

Posted 2 months ago

“They gave me a 3 hour window, never turned up, couldn't even be bothered to tell me that weren't going to deliver. Hopeless and a complete waste of my time.”

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Posted 2 months ago

“Worst delivery company I have ever experienced. Extremely incompetent. I had a delivery on a day I am moving in - a vital delivery for me to be able sleep in the unfurnished flat I am moving in. I contacted them to request them to come anytime after 11am as I will be rearranging my relocation until 11 and will arrive at the delivery address at 11. They said they cannot guarantee but cna request. The day before the delivery day at 7pm they told me they will arrive between 8-11am. It is like a joke. I contacted them they just said they cannot make changes and ask me to contact supplier at 7.30 after EOD. They put me in such a vulnerable situation. The lack of support, the lack of willingness to help, lack of communication and lack of management. Many to add. They are very incompetent. If you can avoid, please avoid.”

Helpful Report

Posted 2 months ago

“I have had the home delivery for about two years. It went relatively well until a month or two ago. Out of the past four deliveries, three were terrible experiences - one NEVER arriving (part of it was to be dinner!) and two taking more than 6 hours, though they indicate to expect about two hours. Sometimes, they send a receipt, most times they don’t and you must go online to see what you were charged and charged for. Overall, I am rethinking if this makes any sense at all to continue with BJ’s.”

Helpful Report

Posted 2 months ago

“ordered a desk from secretlabs, costing £1000 and they used this company. if i knew i wouldnt of wasted my time. so they arrived on time and dropped of my parcels as i was arriving home from work. i checked my order and 1 box was missing, so quickly run out and knocked on the drivers window and asked about the missing box. the driver said its in the warehouse it was to big for the van. so i thought fine, they will update me and gimme a new delivery date. wrong nothing no updates, i contact them they dont have it. i contact secretlads and there telling me its been delivered. total joke something so expensive should be sent by a reputable company like DPD or UPS.”

Helpful Report

Posted 3 months ago

“If I could give 0 stars I would. Ordered a wardrobe, smaller than the one I had and the 2 delivery men that arrived could barely move let alone lift it up the stairs, gave an excuse that it wouldn't fit, even though i'd had one come down, bigger and plenty of room, so off its gone. Useless, and no respect. Now have a wall to decorate from their laziness! Shame companies use these given their glowing reviews!!”

Helpful Report

Posted 3 months ago

“Absolutely dire. It’s a real shame for companies who use this shambles of an outfit to deliver their products. I ordered a mattress and despite giving clear instructions on how to find the property (new build development) 1. when I placed the order 2. talking to the driver/navigator 3. three way call with the driver/navigator and BJS ‘customer service’ They failed to do their job and deliver the mattress. Being shouted at to ‘share location now’ with someone whose first language is not English while they are talking amongst one another in another language is really demeaning, and then when trying to answer questions being asked- just continually spoken over in broken English is unprofessional. I knew the mattress was not going to be delivered when the woman in ‘customer service’ (I use that term very loosely) who instigated the three way call said something along the lines of ‘they’ve been thirty minutes finding you’. Strange how Tesco, John Lewis and Amazon have all managed to find the address with the exact same directions given. I rang ‘ Customer Service’ an hour later and spoke to someone who I struggled to understand and was fobbed off the phone after being left on hold for quite sometime. I can’t help but feel she was hoping I’d hang up. A whole day wasted waiting for these. So, if you’ve ordered something and you get a text to say this shower will be delivering it- best of luck to you. Dire.”

Helpful Report

Posted 3 months ago

“A cooker delivery/take away old cooker: (Mum's in a block of flats) The 2 delivery men advised they couldn't take it to a 2nd floor. So, I advised them I'd be a few minutes while I took the old cooker down a level (took all of 4 minutes) so they could take that then bring the new cooker up the stairs and I'd take the new cooker the rest of the way to my mum's flat. However, as I went outside to tell them, they had already driven off! This was/is absolutely shocking customer service, I've never experienced anything so poor. Don't think I need to say anything else.”

Helpful Report

Posted 3 months ago

BJS Home Delivery is rated 1.5 based on 185 reviews