BJS Home Delivery Reviews

"Disgusting, deceitful, shambles of a company. Item was supposed to be delivered on 30th November. Received a text to say driver unwell. Rescheduled for 4th December, received a message to say the item hadn\u2019t been loaded on to the truck. Rescheduled for today and received an email to say the driver had a family emergency. The drivers seem to have a lot of bad luck don\u2019t they \ud83e\udd14. Does anyone know where the depot is as at this point I want to retrieve it myself. This is todays alleged excuse\r\n\r\nGood Evening, Regretfully, we are unable to fulfil your order today as the team allocated to the route has a family emergency. We are sorry that we have let you down; please be assured that we have explored all alternative options available to us but are unable to offer a solution at such short notice. We appreciate your understanding in this matter and we can reschedule for Wednesday 11\/12 of this week if that is convenient for you."

"Disgusting, deceitful, shambles of a company. Item was supposed to be delivered on 30th November. Received a text to say driver unwell. Rescheduled for 4th December, received a message to say the item hadn\u2019t been loaded on to the truck. Rescheduled for today and received an email to say the driver had a family emergency. The drivers seem to have a lot of bad luck don\u2019t they \ud83e\udd14. Does anyone know where the depot is as at this point I want to retrieve it myself. This is todays alleged excuse\r\n\r\nGood Evening, Regretfully, we are unable to fulfil your order today as the team allocated to the route has a family emergency. We are sorry that we have let you down; please be assured that we have explored all alternative options available to us but are unable to offer a solution at such short notice. We appreciate your understanding in this matter and we can reschedule for Wednesday 11\/12 of this week if that is convenient for you."

"This is not a 1 star review - it is a 0 star review. \r\n\r\nI cannot believe that Debenhams would work with this company. I have waited in all day for a mattress delivery, after being given a 3 hour timeslot from BJS. They have text me last night, emailed me this morning, confirmed via answer phone, WhatsApp and their tracking system that my order is \u2018on route\u2019. \r\n\r\n2 hours passed and no delivery has arrived. I\u2019ve WhatsApped BJS who ended the chat both times due to a lack of response from me (when I responded within the same minute as their message). I tried 4 times to get through on the phone. \r\n\r\nThis is where it gets good!! \r\n\r\nI spoke to an absolute clown who told me that Debenhams confirmed the delivery date - not them and that it\u2019s nothing to do with them, Debenhams haven\u2019t shipped the mattress to them yet. He then laughed and said \u201cwhat did you want us to do? Turn up and knock on your door when we have nothing to deliver?\u201d\r\n\r\nI asked to speak to a manager to explain the situation to me properly. He repeated the exact same, told me that they had no stock and that Debenhams sent me that confirmation email. I explained that I had a text, email and WhatsApp\u2019s from BJS confirming the date - not Debenhams. He said that Debenhams sent those emails. I told him that was concerning as they are from the BJS network and they must have been hacked.. he said they have 0 involvement with this delivery and they are not accepting any blame. \r\n\r\nI have never spoken to such rude and aggressive customer service agents in my life. I am now dealing with Debenhams to cancel my order in it\u2019s entirety - I refuse to give this company a penny!"

"This is not a 1 star review - it is a 0 star review. \r\n\r\nI cannot believe that Debenhams would work with this company. I have waited in all day for a mattress delivery, after being given a 3 hour timeslot from BJS. They have text me last night, emailed me this morning, confirmed via answer phone, WhatsApp and their tracking system that my order is \u2018on route\u2019. \r\n\r\n2 hours passed and no delivery has arrived. I\u2019ve WhatsApped BJS who ended the chat both times due to a lack of response from me (when I responded within the same minute as their message). I tried 4 times to get through on the phone. \r\n\r\nThis is where it gets good!! \r\n\r\nI spoke to an absolute clown who told me that Debenhams confirmed the delivery date - not them and that it\u2019s nothing to do with them, Debenhams haven\u2019t shipped the mattress to them yet. He then laughed and said \u201cwhat did you want us to do? Turn up and knock on your door when we have nothing to deliver?\u201d\r\n\r\nI asked to speak to a manager to explain the situation to me properly. He repeated the exact same, told me that they had no stock and that Debenhams sent me that confirmation email. I explained that I had a text, email and WhatsApp\u2019s from BJS confirming the date - not Debenhams. He said that Debenhams sent those emails. I told him that was concerning as they are from the BJS network and they must have been hacked.. he said they have 0 involvement with this delivery and they are not accepting any blame. \r\n\r\nI have never spoken to such rude and aggressive customer service agents in my life. I am now dealing with Debenhams to cancel my order in it\u2019s entirety - I refuse to give this company a penny!"

"This is not a 1 star review - it is a 0 star review. \r\n\r\nI cannot believe that Debenhams would work with this company. I have waited in all day for a mattress delivery, after being given a 3 hour timeslot from BJS. They have text me last night, emailed me this morning, confirmed via answer phone, WhatsApp and their tracking system that my order is \u2018on route\u2019. \r\n\r\n2 hours passed and no delivery has arrived. I\u2019ve WhatsApped BJS who ended the chat both times due to a lack of response from me (when I responded within the same minute as their message). I tried 4 times to get through on the phone. \r\n\r\nThis is where it gets good!! \r\n\r\nI spoke to an absolute clown who told me that Debenhams confirmed the delivery date - not them and that it\u2019s nothing to do with them, Debenhams haven\u2019t shipped the mattress to them yet. He then laughed and said \u201cwhat did you want us to do? Turn up and knock on your door when we have nothing to deliver?\u201d\r\n\r\nI asked to speak to a manager to explain the situation to me properly. He repeated the exact same, told me that they had no stock and that Debenhams sent me that confirmation email. I explained that I had a text, email and WhatsApp\u2019s from BJS confirming the date - not Debenhams. He said that Debenhams sent those emails. I told him that was concerning as they are from the BJS network and they must have been hacked.. he said they have 0 involvement with this delivery and they are not accepting any blame. \r\n\r\nI have never spoken to such rude and aggressive customer service agents in my life. I am now dealing with Debenhams to cancel my order in it\u2019s entirety - I refuse to give this company a penny!"

"Didn't even bother to deliver amazon item when asked for a refund they sent amazon a fake deliver note with a random scribble as a signature with the wrong name attached do not use these scam artists"

"These delivery guys don't give a Toss about your items whatsoever seriously they just want to dump your items and go and the way in which the box was damaged says it all"