BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.59

1.6 Rating 147 Reviews

13 %

of reviewers recommend BJS Home Delivery

Company Reviews

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Metrics

1.6

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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BJS Home Delivery 1 star review on 8th October 2025

Anonymous

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

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“Trying to get a time slot was bad enough, that wasn’t confirmed until 7.30pm the evening before the delivery day. The bed was in three parcels and they refused to take the biggest one up because of a bend in the stairs even though I pointed out that I had a king size and double divan bed in the other bedrooms. They said they’d leave the biggest parcel (30 kilos) downstairs and I could take it up. I said I’d unpack it if it made it easier but they didn’t have time. I had to cancel the order and they took it all away. I won’t order anything from a company that uses BJS”

Helpful Report

Posted 1 hour ago

“I waited all day for a delivery sent from John Lewis today. Delivery slot 1-4pm with a promise of a call 30min out. 20min before the end of this 3hour slot. Text msg: Good Afternoon, Unfortunately, the delivery team is running behind due to unforeseen traffic conditions. They are expected to be with you between 1700 to 2000 hrs. If this is suitable the drivers will still call 30- 45 minutes before delivery. Apologies for the inconvenience caused. Kind Regards, BJS HOME DELIVERY“ They called 6:30pm “we are here but no body here” “we can only wait 4min and then Go” I had to drive into London to take collection of this for my client, a 3 hour round trip! I told him this and said they can surely wait 5min for the client to come to the door and let them in. They weren’t even in the street as we have CCTV. They never rang the doorbell bell. When I mentioned on the phone to them that it was a basement apartment they said they can leave on the street and go. We paid for unpacking and transport into the apartment for a reason. I asked them for their number to call them back on as I’d have to call the owner to come and meet them, street level. All return call numbers when to “out off office hours automation msg” They didn’t want to know. And after reviewing the CCTV, we now know why. Didn’t ring the door bell or call/knock at door! They were probably on the side of road on there way home calling me. Disgraceful company! Had to give one star as no option for zero. Really can’t understand why a reputable company like John Lewis would use them.”

Helpful Report

Posted 3 days ago

“They delivered a large sideboard and then dumped the box and packaging and another large box in a layby less than half a mile away!”

Helpful Report

Posted 1 week ago

“Awful service. They delivered a mattress upside down on top of the old mattress, rendering either unusable. They also insulted us by resulting to take the old, slight water stained mattress, claiming it was ‘heavily soiled’ when in reality the two delivery drivers, Tweedle Dum and Tweedle Dee, could not be bothered to take the mattress out to their van. After raising a complaint, they rang us up asking us to withdraw the negative review. No.”

Helpful Report

Posted 2 weeks ago

“Absolutely awful. I filled in the online forms with my exact postcode to have something collected, then I got a call to say they couldnt do it as my postcode was wrong. No matter what I said they refused. Next thing they turned up, but it was to deliver to my neighbour in the same block. They still insisted they couldnt pick my return up even though they were at my actual address and they were ringing me thinking I was my neighbour while I was standing next to them! They were rude and Incompetent and were talking about me and laughing, thinking I couldnt hear. They finally took my return but my neighbour said she'd had a nightmare too. Unfortunately Ive ordered from another shop and they are using this delivery company again. Please check before you buy from any shop what delivery service they are using.”

Helpful Report

Posted 1 month ago

“Cross-posted from Trustpilot. Specifically paid for delivery of a new bed frame to the second floor. I must stress, the second floor was stated in the order and we paid specially for this delivery. They knew in advance that it was a second floor delivery and we had paid for this option. When the delivery men arrived they first did not get out of their van for an extended amount of time and sat blocking the road. Then when they finally came to the door they immediately began complaining about having to take it up the stairs even though we paid for this service. They rang a woman who said that we would have to "accept liability" for anything that happened if they did attempt to take it up the stairs. She would not tell us exactly what we would be accepting liability for even when pressed, e.g. personal injury, damage to house, etc. The nature and extent of our "liability" remains unknown. I would have thought that a company that delivers and unpacks furniture in a professional capacity should have their own insurance that covers all aspects of moving and handling for their staff, if they are a responsible company. The woman on the phone was extremely pressurising and when we would not agree to accept this mysterious unlimited liability, she tried to close the call saying they had other deliveries to do and they would just take the bed away again. We agreed to have the bed brought into the ground floor entrance and unpacked there. The delivery men huffed and puffed unhappily about this as well, though they barely had to move it five yards from their van into the entrance. They also only had one cutting tool between them which they were passing back and forth, and at one point threw a small fit over accidentally dropping this into the box. After they were gone, my partner and I brought the bed to the top floor without any difficulty. This service was just disgraceful and unprofessional from start to finish. I've never experienced anything like it with furniture delivery before. Waiting for callback re compensation for the delivery fee.”

Helpful Report

Posted 1 month ago

“Delivery came but drivers refused to take it off the van, saying it was too heavy. £2800 Cotswold Company 3X items - a small desk and an office cupboard. Do NOT use”

Helpful Report

Posted 1 month ago

“Would not recommend this to ANYONE. Completely unprofessional and unorganized company - coming up with excuses for not delivering to my doorstep like I had paid for. Funnily enough I received a sofa delivery just 30 minutes before they called and started delaying my package. They asked me to come and pick the package (which was an unassembled bed by the way) from the car park (???) Peak unprofessionalism was when they started speaking in their own language while we were on a three way call with the head office. I had to point out to them how impolite it is to start speaking a third language which the customer does not understand. After reading these reviews I’m actually thinking this company needs to be shut down. Pathetic.”

Helpful Report

Posted 1 month ago

“The experience was appalling. The driver displayed threatening behaviour towards my partner while she was holding our 3-month-old baby. This happened when concerns were raised about damage they caused to our property, the driver became aggressive (the other person remained friendly, and said he sometimes gets like this). I refused to sign until they acknowledged responsibility, yet they went on to falsify my signature. This is not only unprofessional but also potentially fraudulent, coupled with leaving my partner in tears. I would strongly advise others to avoid using this company.”

Helpful Report

Posted 2 months ago

“4 hours ago New Absolutely shocking service, DO NOT use, had a fridge freezer delivered and the 2 delivery drivers "struggled" to get it into the kitchen, they damaged and ripped all my kitchen floor and the company will not accept liability and pay for the damage. They didn't attempt to put anything on the floor to protect it and advised because I agreed for them to unpack the fridge/freezer at the backdoor that I accepted liability for the damage. JOKE of a company, the 2 delivery drivers didn't have a clue what they were doing. AVOID this company.”

BJS Home Delivery 1 star review on 15th July 2025

Helpful Report

Posted 3 months ago

“Rude and obstructive. Dust allergy apparently. Left job half done”

Helpful Report

Posted 3 months ago

“I paid extra for delivery from happy beds for the bed to be delivered to a specific room. The delivery driver refused to put it in the bedroom and dumped it in the hallway saying he didn’t have time. No overshoes on my new floor even tho I asked him to. Also baring in mind I live in a bungalow and am an undergoing cancer treatment so now stuck with 5 large parcels in my hallway. Shocking shocking service. Beware beware if using this company”

Helpful Report

Posted 3 months ago

“This company uses outside call centres that do not comply with the retailer’s strict instructions. I requested a call 30 min before they leave to come do my delivery. They called me upon arrival and then would not wait. Ring camera evidence showed them arrive and leave within 2min. The result: customer care agent from outside the UK, doesn’t speak proper English and has no regard for instructions given. Delivery drivers are overloaded and overall service is just POOR!!! I will now cancel my order and leave the other company a poor review due to their lack of service!”

Helpful Report

Posted 3 months ago

“Sharma and Sangib deserve a bonus they are so polite and efficient and are a credit to the company 👏👏👏😊”

Helpful Report

Posted 3 months ago

“STILL waiting to get my item delivered. A week ago they were supposed to deliver my item but their driver got sick so they needed to reschedule. That's fine. We rescheduled to Friday and were supposed to be first priority. Instead they delayed until all the roads around our place were closed so they were unable to make the delivery. Now we were rescheduled to Monday with high priority. Monday morning, they sent me a message that said they were unable to LOCATE the package so they won't be able to deliver it AGAIN today (3rd time) and will have to reschedule. This was 10 hours ago and I am STILL waiting for them to find the package so they can contact me to deliver it. This is by far the worst delivery experience I've had and it is 100% the team's fault.”

Helpful Report

Posted 4 months ago

“⭐ 1-Star Review Extremely Disappointed – Poor Service and No Respect for Customer’s Time I placed an online order on June 1st for four Kelly tires, including installation. BJ’s scheduled me for an installation appointment on June 9th at 8:00 AM located in 17250 nw 57 st , Hialeah I showed up on time—only to be told that the tires had not even arrived from the supplier. This was never communicated to me in advance. I drove 5.8 miles in heavy traffic, wasted my morning, and arrived late to work. Now I have to reschedule and ask for more time off just to try again. This kind of poor coordination and lack of respect for customers’ time is unacceptable. BJ’s should not schedule appointments for services they are not ready to fulfill. Very disappointed and seriously reconsidering continuing my membership.”

Helpful Report

Posted 4 months ago

“Having read the the below reviews and expecting the worst iv got to say my Shower tray arrived well packed and within the time window allotted, no problems here at all, Thank you...”

Helpful Report

Posted 4 months ago

“Delivery team forged the customer acceptance form to say we didn’t want the items unpacked (which we’d paid extra for) and BJS offered no explanation as to why they forged the document and failed to fulfill the service. Don’t trust them”

Helpful Report

Posted 5 months ago

“Terrible communication. They made me confirm date of delivery twice online so I went and booked the day off work to be at home to receive the delivery. Once the day arrived, they told me they tried to deliver the items, to which they never did, at 7am in the morning even though my time slot was between 9am and 12pm? Further to speaking with four different people, they told me that the packages weren’t even loaded on the van and that the warehouse team had lost them? I kept being told that I’ll be contacted in the next 30 minutes to which I heard nothing from any of them. With each person I spoke to, their stories kept changing. Now, I’ve had to take a day off work to sit at home and wait for a delivery that never came and still don’t even know when they will next arrive. Terrible company! Do not use them!”

Helpful Report

Posted 6 months ago

“Disgusting behaviour from one of you’re workers Rude and thought he was superman.”

Helpful Report

Posted 6 months ago

BJS Home Delivery is rated 1.6 based on 147 reviews