BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.49

1.5 Rating 194 Reviews

11 %

of reviewers recommend BJS Home Delivery

Company Reviews

Questions

Metrics

1.5

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 21%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how BJS Home Delivery made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BJS Home Delivery 1 star review on 8th October 2025

Anonymous

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“aggessive delivery drivers Delivery booked for 11/07/2026 between 1800-2100 should receive a call or text when near by, what I got was silence, anyway 2100 came and went nothing. Looked at cctv view of cameras and saw van out side at 2150. Now this is where things go from bad to worse,my father live next door to me and has a sign on his side with both door numbers on but the wrong way round, so they can't put it in my door as need photo with in dads door way. I show them my drivers license and the invoice and explain the mix with door numbers, but no. So my father says take photo in his door way then just place in my door way and we can slide it in the house from there job done. No just left it jammed in dads door way and the older one starts getting aggressive and tries to bully my 80 year old father, well I won't stand by and watch anyone be treated like that and I won't stand for some getting aggressive so tell where to go, the older one who's being aggressive and obstinate does not like that and starts on me so I give as good as i get.Still waking towards me having a go, prior to this I have recently had surgery for cancer so because its so hot I EXPLAIN THIS AND POINT OUT THE SCAR ROUND MY UPPER BODY. Tells me to move it my self, thanks BJS. The older one of the is still going on at me when I say look up and smile for cctv cameras at which point the younger one drags him off and they leg it. They can stand arguing for 5 minutes but not move a item 4 feet unbelievable discussing service when your employees are working on be halve of the De'Longhi brand . On the delivery email it states a room of your choice, turns out its not even a door way of your choice. BJS is this how you train you delivery team ?? do your self a favor guys and avoid this company you have been warned !!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 week ago

“Rubbish service”

Helpful Report

Posted 1 week ago

“Twice I have had this delivery service in the matter of a week. Despite me updating them several times and speaking to the delivery driver to confirm he had the right address. They still went to the wrong address. Then they phoned me! To then put me on hold for 10 minutes”

Helpful Report

Posted 1 week ago

“Been waiting a week for a delivery. Today I get a “get ready for your delivery” text and open up the “details” screen to see it was CANCELED”. No reason, no new date, but they sure did take my $$$. BJ’s you are terrible at customer service. Never again. I’ll be moving to SAM’s where customer service still matters.”

Helpful Report

Posted 2 weeks ago

“They delivered eight cases of water put it on the front steps they were supposed to notify the people that were in the house which are both handicapped which they didn't do. So I'm thinking I'm moving to Costco's.”

Helpful Report

Posted 1 month ago

“Horrendous service. I ordered an aircon unit from appliances direct and paid for the delivery to be made on a certain day. BJS scheduled the delivery for the day before when I wasn’t due to be home. They did that at 8pm the day before and sent a WhatsApp to confirm the delivery. As per the instructions in the WhatsApp, I explained I wouldn’t be home and it would need to be scheduled for the day I paid for it to happen. My Whatsapps were ignored. I then got a call and text when they were 30-50 mins away to confirm delivery on the day that I’d already said I didn’t want delivery. I explained again, the delivery needed to happen the following day when it was originally booked for. They got the office to call me and I explained again and my order was confirmed for the following day (the originally date). A few hours later, I got a text to confirm the delivery. I didn’t even read it but confirmed it because I’d spoken to someone earlier and I was in meetings. I then checked the text later on and realised they had scheduled it for the day after the original order!! I called customer services who told me they couldn’t schedule it for the next day as they need one business day to book the item back in and redeliver it - this information I wasn’t provided when I spoke to the office earlier! And it wouldn’t be possible to deliver on the original date requested because the schedule was full anyway!!! So I asked, where are you based, I’ll come and get it - recognising this is in the week of a heatwave in the UK. I got told that’s not possible, they can only deliver it to me… the irony is that they actually can’t deliver it to me until a date when they choose!”

Helpful Report

Posted 1 month ago

“I wonder if a large portion of these… I wonder if a large portion of these reviews are bought, because this was, without a doubt, the worst customer service experience I have ever had. I ordered a sofa and live on the third floor. The delivery team refused to carry it upstairs, claiming that, according to company policy, they could only deliver it up to the second floor. As a woman living alone, there was obviously no way for me to carry a sofa up the remaining flight of stairs by myself. I checked the terms and conditions and found no mention of such a policy. I explained that if this restriction existed, customers should be informed before placing an order. I also showed them a screenshot from the company’s own website stating that deliveries are made to the room of the customer’s choice and that there is no strict policy against delivering to the third floor. Despite this, the delivery team was completely unwilling to help. I then spoke with senior management, who were equally unhelpful and indifferent. In the end, they simply took the sofa back with them. I genuinely do not understand how this company is still in business.”

Helpful Report

Posted 1 month ago

“Everything you could want from a delivery company. 3hr window supplied. Advance notice of eta. Regular updates. Arrived to the minute! Very professional and friendly lads. Great info and tracking on website. Perfect”

Helpful Report

Posted 1 month ago

“Terrible service! Received a text yesterday to say our sofa set will be delivered today between 7am and 10am so my wife and I made arrangements to be home. We received a text at 8:40am saying the delivery could not be completed due to a system error. I am going to be asking for a full refund.”

Helpful Report

Posted 1 month ago

“There was no reasonable attempt to complete the delivery, very rude, simply drove off There was no reasonable attempt to deliver the product and it was clear that the Company had allowed insufficient time to complete the delivery. Before the delivery crew could even finish explained how they needed to go about delivering the product, a call came from head office, who simply shouted down the phone to demand that either I accept that the product would be left on the street or it would be taken away. They were rude, made no proper attempt to complete the delivery and wouldn't even finish the conversation; the crew simply put the item back on the van and drove away. They incorrectly said there was an access issue to justify this. I would be very cautious about using them or any company that uses them to deliver their products.”

Helpful Report

Posted 1 month ago

“Terrible communication! Driver rang to tell me he can only deliver to the second floor, even though I paid for delivery to my room. I accepted this and the driver said he would leave on the second floor landing. He rang to say he couldn’t find the clearly marked property and that I need to be there to help him find it. So I left work and told him I would be 10 minutes. I arrived and the driver had left and said that he isn’t going to wait for me.”

Helpful Report

Posted 2 months ago

“Absolutely shocking experience with BJS. My partner was home to receive a delivery of a bed and mattress. In keeping with the other poor reviews here, the mattress was not delivered to the right room; they were late, rude, and inconsiderate. They didn't even attempt to get the mattress up the stairs and left, having been extremely combative and rude towards my partner, after which time we realised they had forged my partner's signature in order to say the delivery had been completed satisfactorily, which it had not. The house is in chaos, my partner and I are both very upset, and the mattress is not in the bedroom which is obviously where the mattress should be. Never heard of a delivery going this poorly, but see we're not alone!”

Helpful Report

Posted 2 months ago

“Awful! Dropped dining room furniture off at drop off point in village- as no vehicle access to outside property I had to arrange other people to transfer items to house. BJS men were supposed to assemble furniture and take away packing (I paid additional cost for this) but just left. Had a phone call from the office to say it was too far to walk and they only had 20 minutes so went to their other job - never ever had a delivery this bad”

Helpful Report

Posted 2 months ago

“Very poor service they failed to deliver on five occasions avoid them at all costs. You cannot get hold of anyone. They do not understand the meaning of time and delivery. Please avoid the worst company I’ve ever come across.”

Helpful Report

Posted 2 months ago

“Bjs keep changing my delivery date at the last minute with very poor excuses and a clear lack of any decent customer service. I am now so frustrated that I have requested my furniture is returned to Dusk for a refund. I would rather order from elsewhere rather than deal with this delivery company.”

Helpful Report

Posted 2 months ago

“If I could give a zero I will , terrible service for picking up a sofa they turn up with a small van full of furniture and realise they didn’t have any spaces absolutely shocking even a donkey will be more smarter. Avoid this company”

Helpful Report

Posted 3 months ago

“Rubbish! Awaiting my delivery for hours now! The first excuse was traffic! The second excuse was suddenly the original team were sick and a new team were allocated?? So, being stuck in traffic must be sickening 🙄”

Helpful Report

Posted 3 months ago

“I am extremely disappointed with the service I have received from BJS delivery. My mattress was delivered last week, but only half of the bed frame arrived, leaving me in an unacceptable situation. As a result, I have been forced to sleep on the floor for an entire week, which is simply not reasonable. What has made this situation even worse is the appalling level of customer service. Every time I have tried to resolve the issue, I have been met with dismissive and unhelpful responses. The representatives repeatedly say the same things without actually addressing my concerns, making it feel like I am not being listened to at all. It is incredibly frustrating to deal with such a lack of understanding and accountability. There have been no reasonable solutions offered, no urgency to fix the problem, and no real attempt to make things right. Overall, this has been a very poor experience from start to finish, and I am genuinely appalled by the level of service provided.”

Helpful Report

Posted 3 months ago

“Absolutely horrendous service. Mattress from John Lewis delivered by BJS. When they arrived I offered to show them the bedroom and they said they couldn’t take it upstairs! What? They pretended to phone their supervisor and then said they had run out of time and so needed to leave. So I’m now left with a mattress in my hallway and no means of getting it upstairs. Honestly. What were they expecting me to do? Take it upstairs on my own? A single female. John Lewis, PLEASE stop using this terrible company.”

Helpful Report

Posted 3 months ago

“Absolutely unacceptable and dishonest service. I took a full day off work (losing income) to wait for my bed delivery. I was told the driver would arrive within 10 minutes, so I stayed ready and available. Instead, I later received a message falsely claiming that I had “refused delivery”, which is completely untrue. I did not refuse anything — I was at home all day. I even tried calling the driver multiple times, but my calls were ignored. Afterwards, I was told there was a “road restriction”, which completely contradicts the earlier claim that I refused the delivery. This shows a clear lack of communication and honesty. Because of this company’s failure, I have been left without a bed and now have nowhere to sleep. This has caused unnecessary stress and financial loss. Providing false information and conflicting excuses instead of delivering the item is extremely unprofessional. I strongly advise others to avoid this company. You may lose time, money, and still not receive your delivery.”

Helpful Report

Posted 4 months ago

BJS Home Delivery is rated 1.5 based on 194 reviews