BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.47

1.5 Rating 204 Reviews

10 %

of reviewers recommend BJS Home Delivery

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1.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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BJS Home Delivery 1 star review on 8th October 2025

Anonymous

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company as much as you can! They treat you badly and the managing director Harinder Singh is very unprofessional to a point he actually refused a SAR request to be completed, of which I’ve referred to the ICO. This company doesn’t log everything on the system, so your data can be accessed and they have no idea! They wanted dates of calls and times when they should be logged on the system.”

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Posted 2 days ago

“I am being generous is awarding 1 star here! They have had my item since 9th October and I am still waiting for a delivery. Apparently 4th Nov is the soonest they can deliver to my area. So that’s almost 4weeks without a fridge. Avoid at all costs!”

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Posted 1 week ago

“If they had 0 stars I would of given as I am extremely disappointed with BJS Home Delivery. They delivered our furniture in a faulty condition, and the experience since then has been an absolute nightmare. We have repeatedly chased them to arrange the collection and replacement, but the issue is still unresolved. Communication has been extremely poor, arrangements have not been handled properly, and nobody seems willing to take responsibility. We have wasted a considerable amount of time following up and trying to get clear answers. Delivering a faulty item is bad enough, but leaving the customer to constantly chase for a solution is completely unacceptable. I have requested to speak to complaints or a manager and they have refused. This has been an incredibly frustrating and stressful experience. Based on the lack of communication, reliability and accountability we have experienced, I would not recommend BJS Home Delivery.”

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Posted 1 week ago

“I would give them a zero! Bought a sectional and had confirmation of delivery. 5 mins past that window we got a text saying the order was canceled. Went to the store and there was my couch on pallets right in front of customer service. We reordered it, as the price increased $400.00, we were told we would be refunded that when we got our bill. Delivery was for the next day between 8 and noon. I got conformation via text that they were preparing my order. Fine. Then at 5 after noon I got another text saying they cancelled my order again. Went back to the store, walked past my couch, still sitting there, and didn't reorder for a 3rd time. Don't waste your time ordering furniture from there. They can't deliver. This was the Allentown pa store.”

Helpful Report

Posted 2 weeks ago

“Didn’t call. Didn’t deliver. I waited 6 hours. They just popped an out-of -hours message to say they’ll deliver in another two days. Absolute Rubbish. They have a bed I paid for. Will get a refund now.”

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Posted 2 weeks ago

“Unprofessional delivery drivers come in to my home damaged the wall & got me to sign it off before noticing the damage, by the time I had they conveniently drove off quickly. When I raised the complaint for them to put right even with photo evidence, They obviously denied all liability and refused to act. Cowboys!- will not use again.”

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Posted 3 weeks ago

“Shambles from start to finish! Wanted to leave fridge freezer in box, I said id paid to have it taken away! Refused to place it where the old one was!! Im riddled with arthritis, broke plant pot and broke fir tree in half on way out!! Rude delivery men..shouldn't be doing this job!”

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Posted 3 weeks ago

“Absolutely nothing good to say. Have received orders delivered by these robots twice and both times was terrible service. Drivers were rude, aggressive and stunk my house out. Delivered incorrect items to me because the name started with the same letter. This time a “system error” meant they haven’t delivered at all. Can’t track because they have entered my phone number incorrectly. The emails don’t correspond with accurate detail. Avoid at all costs!”

Helpful Report

Posted 1 month ago

“AWFUL! Definitely don't recommend. Incorrect emails/texts sent which correspond to nothing. Very poor customer service (they cut you off on the phone). They also blame the retailer constantly. I wouldn't use ever!”

Helpful Report

Posted 1 month ago

“If I could give no rating I would do do. Lastime I was missing one item. This time given no receipt plus missing 80.00 worth of merchandise. I don’t like what’s happening lately to bjs they were great. Now the delivery people are doing a awful job”

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Posted 2 months ago

“aggessive delivery drivers Delivery booked for 11/07/2026 between 1800-2100 should receive a call or text when near by, what I got was silence, anyway 2100 came and went nothing. Looked at cctv view of cameras and saw van out side at 2150. Now this is where things go from bad to worse,my father live next door to me and has a sign on his side with both door numbers on but the wrong way round, so they can't put it in my door as need photo with in dads door way. I show them my drivers license and the invoice and explain the mix with door numbers, but no. So my father says take photo in his door way then just place in my door way and we can slide it in the house from there job done. No just left it jammed in dads door way and the older one starts getting aggressive and tries to bully my 80 year old father, well I won't stand by and watch anyone be treated like that and I won't stand for some getting aggressive so tell where to go, the older one who's being aggressive and obstinate does not like that and starts on me so I give as good as i get.Still waking towards me having a go, prior to this I have recently had surgery for cancer so because its so hot I EXPLAIN THIS AND POINT OUT THE SCAR ROUND MY UPPER BODY. Tells me to move it my self, thanks BJS. The older one of the is still going on at me when I say look up and smile for cctv cameras at which point the younger one drags him off and they leg it. They can stand arguing for 5 minutes but not move a item 4 feet unbelievable discussing service when your employees are working on be halve of the De'Longhi brand . On the delivery email it states a room of your choice, turns out its not even a door way of your choice. BJS is this how you train you delivery team ?? do your self a favor guys and avoid this company you have been warned !!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 months ago

“Rubbish service”

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Posted 3 months ago

“Twice I have had this delivery service in the matter of a week. Despite me updating them several times and speaking to the delivery driver to confirm he had the right address. They still went to the wrong address. Then they phoned me! To then put me on hold for 10 minutes”

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Posted 3 months ago

“Been waiting a week for a delivery. Today I get a “get ready for your delivery” text and open up the “details” screen to see it was CANCELED”. No reason, no new date, but they sure did take my $$$. BJ’s you are terrible at customer service. Never again. I’ll be moving to SAM’s where customer service still matters.”

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Posted 3 months ago

“Horrendous service. I ordered an aircon unit from appliances direct and paid for the delivery to be made on a certain day. BJS scheduled the delivery for the day before when I wasn’t due to be home. They did that at 8pm the day before and sent a WhatsApp to confirm the delivery. As per the instructions in the WhatsApp, I explained I wouldn’t be home and it would need to be scheduled for the day I paid for it to happen. My Whatsapps were ignored. I then got a call and text when they were 30-50 mins away to confirm delivery on the day that I’d already said I didn’t want delivery. I explained again, the delivery needed to happen the following day when it was originally booked for. They got the office to call me and I explained again and my order was confirmed for the following day (the originally date). A few hours later, I got a text to confirm the delivery. I didn’t even read it but confirmed it because I’d spoken to someone earlier and I was in meetings. I then checked the text later on and realised they had scheduled it for the day after the original order!! I called customer services who told me they couldn’t schedule it for the next day as they need one business day to book the item back in and redeliver it - this information I wasn’t provided when I spoke to the office earlier! And it wouldn’t be possible to deliver on the original date requested because the schedule was full anyway!!! So I asked, where are you based, I’ll come and get it - recognising this is in the week of a heatwave in the UK. I got told that’s not possible, they can only deliver it to me… the irony is that they actually can’t deliver it to me until a date when they choose!”

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Posted 4 months ago

“I wonder if a large portion of these… I wonder if a large portion of these reviews are bought, because this was, without a doubt, the worst customer service experience I have ever had. I ordered a sofa and live on the third floor. The delivery team refused to carry it upstairs, claiming that, according to company policy, they could only deliver it up to the second floor. As a woman living alone, there was obviously no way for me to carry a sofa up the remaining flight of stairs by myself. I checked the terms and conditions and found no mention of such a policy. I explained that if this restriction existed, customers should be informed before placing an order. I also showed them a screenshot from the company’s own website stating that deliveries are made to the room of the customer’s choice and that there is no strict policy against delivering to the third floor. Despite this, the delivery team was completely unwilling to help. I then spoke with senior management, who were equally unhelpful and indifferent. In the end, they simply took the sofa back with them. I genuinely do not understand how this company is still in business.”

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Posted 4 months ago

“Terrible service! Received a text yesterday to say our sofa set will be delivered today between 7am and 10am so my wife and I made arrangements to be home. We received a text at 8:40am saying the delivery could not be completed due to a system error. I am going to be asking for a full refund.”

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Posted 4 months ago

“There was no reasonable attempt to complete the delivery, very rude, simply drove off There was no reasonable attempt to deliver the product and it was clear that the Company had allowed insufficient time to complete the delivery. Before the delivery crew could even finish explained how they needed to go about delivering the product, a call came from head office, who simply shouted down the phone to demand that either I accept that the product would be left on the street or it would be taken away. They were rude, made no proper attempt to complete the delivery and wouldn't even finish the conversation; the crew simply put the item back on the van and drove away. They incorrectly said there was an access issue to justify this. I would be very cautious about using them or any company that uses them to deliver their products.”

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Posted 5 months ago

“Terrible communication! Driver rang to tell me he can only deliver to the second floor, even though I paid for delivery to my room. I accepted this and the driver said he would leave on the second floor landing. He rang to say he couldn’t find the clearly marked property and that I need to be there to help him find it. So I left work and told him I would be 10 minutes. I arrived and the driver had left and said that he isn’t going to wait for me.”

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Posted 5 months ago

“Absolutely shocking experience with BJS. My partner was home to receive a delivery of a bed and mattress. In keeping with the other poor reviews here, the mattress was not delivered to the right room; they were late, rude, and inconsiderate. They didn't even attempt to get the mattress up the stairs and left, having been extremely combative and rude towards my partner, after which time we realised they had forged my partner's signature in order to say the delivery had been completed satisfactorily, which it had not. The house is in chaos, my partner and I are both very upset, and the mattress is not in the bedroom which is obviously where the mattress should be. Never heard of a delivery going this poorly, but see we're not alone!”

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Posted 5 months ago

BJS Home Delivery is rated 1.5 based on 204 reviews