BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.60

1.6 Rating 131 Reviews

13 %

of reviewers recommend BJS Home Delivery

Company Reviews

Questions

Metrics

1.6

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how BJS Home Delivery made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Writing on behalf of old man who’s had the worst experience. Ordered a new Philips OLED through Richer Sounds who used these jokers as a delivery service. They were first supposed to delivery the TV last Thursday, but two hours before they send a text saying the lorry had broken down so they couldn’t deliver. My old man was informed the delivery would be rearranged for today. But low and behold two hours AFTER the delivery time slot he got the same text. The lorry had broken down and they were unable to deliver again. Absolute disgrace with lame excuses. He’s now expecting delivery on Thursday, but has no faith it’ll turn up. Shocking from top to bottom”

Helpful Report

Posted 3 years ago

“This company are a joke. Richer Sounds should not be using them for any services. They decide not to process my delivery on Friday when it had been pending for a week, due to personal issue with a driver. They then tell me they cannot possibly put my order on a Monday delivery due to routes already being "finalized". Therefore all Monday deliveries in essence, get prioritised over my Friday delivery that they failed to deliver. Also they claim to offer a next day service, how would this be possible if routes get finalized so far in advance? They should be putting in special measures for their mistakes! To put the nail in the coffin my Tuesday delivery has also been cancelled as they "forgot" to put the order on the Van. I repeat, this company are a joke. I have expressed to them multiple times how I have had to take days off work to be home for this delivery and they do not care. They still are not striving or putting in special measures for their mistakes. I have asked them to use a different same day courier as they are clearly not competent! However apparently this is "not possible". Of course it is, Get you managers company credit card and book a competent service. Trust me there are companies out there that can deliver. I don't need your BS.”

Helpful Report

Posted 3 years ago

“This service is a joke at best. Two weeks of waiting five cans were sent all cans were dented so badly that they are difficult to open. The rest of the food won’t get here for the birthday party. I’m so sad and extremely disappointed in BJS. I am not a happy customer ☹️😩”

Helpful Report

Posted 3 years ago

“Received 4 emails about delivery, covid, ventilated room etc followed by text advising delivery would be between 1000 and 1200 so made arrangements accordingly including return of a hire car first thing in the morning. Got a call at 0820 saying they had arrived and no one is home. Raced back home to find my teenage daughter had opened the door and let them in. They had taken the old mattress off the bed and put the new one in its place and then said they couldn’t take the old mattress as it wasn’t covered. I suggested they put the plastic from the new mattress on the old one but they wouldn’t let me. They phoned their dispatcher and walked to the van then just pixxed off. Basically rude, indifferent and unprofessional. I don’t know why companies keep using them.”

Helpful Report

Posted 3 years ago

“Sad that your driver had to ride up my daughters backside when she was having a driving lesson today. Panicked her like mad, really dangerous to drive like this”

Helpful Report

Posted 3 years ago

“Wouldn’t collect my old sofa as it wasn’t wrapped. I didn’t have any plastic wrapping and they told me 10 minutes before the collection drivers arrived that it needed to be wrapped. I live in a normal home not a factory so do not have a supply of plastic wrapping! They left me with a living room full of upended old sofa (the new sofa had already been delivered 10 minutes before these guys turned up) I was unable to get out of my living room or to my front door, my kids or I couldn’t even walk anywhere in the front room as we were surrounded!! Quite dangerous if something had fallen over or I needed to get out in a hurry. Customer services couldn’t care less and we’re very rude on the phone. Nasty people, nasty company - avoid!!!”

BJS Home Delivery 1 star review on 21st August 2021

Helpful Report

Posted 3 years ago

“Received my 3 hour time slot on Friday then received a message to say that it hadn’t been loaded onto the van so would deliver on Tuesday even though I paid for Saturday delivery. Made offered a delivery refund but basically passed the buck by saying they are the middle person in this situation.”

Helpful Report

Posted 3 years ago

“Surprised anything is delivered safely if the appalling driving seen in Exeter by one of your delivery vans this afternoon is any indication! Dangerous and reckless with no consideration for other road users. Would definitely not recommend!”

Helpful Report

Posted 3 years ago

“First tv was delivered faulty after one of the delivery men dropped it rather than place it down gently. Had to return it for an exchange but they forgot the tv to deliver and just picked up the faulty one. Replacement tv delivered the next day with a huge hole in the box. Thankfully it works ok and wasn’t damaged. Richer sounds were amazing but they need to use a company who respects the cargo. BJS are not that company. I actually paid for the privilege as well”

Helpful Report

Posted 4 years ago

“This company were due to deliver a soda from Made.com. Their pre- delivery e- mail states the customer should receive a theee- hour time slot one day prior to delivery. This actuall means the evening before delivery - 4 pm to 7pm. IF YOURE LUCKY. The first part of delivery merited no such email until I contacted them, and today I received a notification of someone else’s delivery. If you are thinking Of ordering from Made.com, please just check which delivery company they are using....”

Helpful Report

Posted 4 years ago

“Wow - so bad they are beyond words. Only the Chuckle Brothers would call these professional! From the years of astoundingly awful reviews - where rudeness, arrogance, abusive behaviour, and refusal to fulfil their contract are mentioned - I have no hope that their pitiful pretence at service will be dealt with by this company. The same duo are referenced (and pictured) again and again for attitude and behaviour by customers but are still employed - I can only gather they either part own the company or are related to an owner .... or they would have been sacked already!! At the outset the pair seemed okay - they were delivering a sofa set. We had complied with their COVID expectations and all seemed okay .... and then the whining started .... ohhh it’s heavy, tips to one side on the trolley, won’t go through the door. Such fuss it was comical to start with. They managed with clumsy inefficiency to get the smallest sofa in and then came the slightly larger sofa.... Only the day before, I’d carried though the same door a larger sofa with my husband and I’m 5.3 so I knew that there wasn’t any real issue. To help though, I suggested they could bring it through the back which would be a straighter route - but one actually said ‘we don’t have time’. It was clear they were angling to dump it at the door in the middle of the day, with rain expected. Making a show of being reasonable, they walked through the house and commented that the dining room table and budgies were in the way. I said I’d move them - no problem! They ignored me. Apparently budgies are an insurmountable problem for these professionals. Despite the fact that we had moved sofas into our house and moved sofas out too, apparently the standard door frames just were too much of an ask ... so I refused delivery rather then let them leave an sofa on the drive way and they put the furniture back on the truck. To dramatically demonstrate how heavy the furniture was (for these professional movers) they repeatedly dropped the large sofa; the one smaller sofa they had got into the house without problem was suddenly monstrously difficult for them to get out and they actually ... yes actually ... took out of the packaging 4 smaller pillows so that the sofa could magically be removed form the house again! This company is beyond belief. And Wayfair should not be placing customers in the position of dealing with them. I had wondered if I their behaviour was misogynistic - but the astounding history of complaints here seems to suggest they are just awful!”

Helpful Report

Posted 4 years ago

“Driving on the M6 on 29/03/21 at 7:17am and had one of your vans try to force their way into my lane at junction 8 to which I had to swerve to avoid a collision. The asian driver then persisted to make hand gestures to me and drive eratically cutting through traffic and the passanger (also asian) also made hand gestures and then swerved at me and persisted to drive extremely close to my rear bumper and intimidate me. Shocking!!”

BJS Home Delivery 1 star review on 1st April 2021

Helpful Report

Posted 4 years ago

“Beware this company is real bad and lies Left my delivery in kitchen when should have been delivered to bedroom Left all packaging real bad customer service Then the customer service supervisor called joe emails and lies and lies when i have cctv footage and audio evidence on there drivers Watch this company they lie and lie”

Helpful Report

Posted 4 years ago

“Two guys brought the item to the front door but when I said I live on the 2nd floor, said they won't do due to their anti-covid policy. Both guys not wearing masks. Item is so heavy that the two big guys needed a dolly to move it. So they left it on the ground floor. I confronted them, they called the office. The office suggested I ask neighbors to help me lift the item! So much for anti-covid policies... What's more, 10 minutes later, they came back and without any explanation took the item away. I literally had to run after them to find what's going on. They said, delivery cancelled, call the office. Delivery company asking neighbors to help me deliver the item.... Extremely rude, not professional.”

Helpful Report

Posted 4 years ago

“Upon receiving my delivery it appeared that not everything was in the box. I managed to stop the delivery team who just told me it wasn’t their problem and there was nothing they could do about it and tried to just drive off. As a consumer I know my rights with regards to deliveries and if I’m not happy with what I’ve received it’s within my rights to refuse the delivery and send the item back. Upon informing them of this they very reluctantly got back out of the van. Luckily the order was complete so didn’t have to return but this was a real inconvenience for them. No wonder they have so many bad reviews if this is how they treat their customers! Very rude and unhelpful. Avoid if you can or just know your rights and don’t be pushed around by these idiots”

Helpful Report

Posted 4 years ago

“Diabolical. They emailed me to say they can’t deliver due to ice on the road leading to my property. 1) the email was received the day before delivery was due, so they have no idea what the road conditions leading to my property were. 2) there is no ice what so ever, it’s a clear beautiful day with sunshine. 3) they will be in touch at some point in the future in order to re-schedule delivery. 4) no you won’t, take it back I’ll shop elsewhere. Extremely poor customer service with extremely poor excuses.”

Helpful Report

Posted 4 years ago

“I had the same experience as Kimberly. BJS delivered items for me ordered by two separate furniture companies and both experiences were awful. I just moved to this country, need furniture and live alone. They separately dropped off both items to my door and left them so that I could not even block the door. The second time I at least asked them to help me move it enough to both close the door and not prevent a fire hazard, since I struggled tremendously to move the item from the doorway after the first delivery. They claim that they can't deliver it to the requested room in the flat because of COVID regulations, but there is absolutely a way to do this in a safe, masked, socially distanced way. But the hypocrisy of their rigid rules is that I noticed that both delivery representatives sat in the cab of their truck unmasked, and the representative who came to my door today had his mask under his nose - I had to ask him to pull his mask up. I now have to find and pay someone to help me move the furniture to the right rooms in my flat. I would like to get my delivery fee refunded for this barely-there service.”

Helpful Report

Posted 4 years ago

“Extremely poor service would give a -100 if that was an option. They were supposed to collect a faulty item from room as both items weighed 73kg and 55kg respectively and deliver replacement items weighing the same to room of choice. When arrived they refused to deliver items to the room or collect faulty items. I argued with them and their company. They said would only deliver to hallway which they didn't even do. Disgusting service. They left and shoved the heavy items through my front door and left it so I couldn't get out or close my front door. They couldn't care less and left. If you ever get home delivery make sure it is not from this company. Absolutely disgusting. Left my house unsecured because couldn't close front door and basically fire hazard because I couldn't get out. Useless company. Future customers do not use. Always ask who is delivering and if this company BJS is the delivery company refuse to accept. Extremely poor customer service. I didn't get a choice on delivery company but I have definitely noted this one and will point blankly refuse to buy from any company that uses BJS as their delivery service.”

Helpful Report

Posted 4 years ago

“Awfull rude arrogant”

Helpful Report

Posted 4 years ago

“Told they can't deliver as scheduled And won't be until next week. Not happy.”

Helpful Report

Posted 4 years ago

BJS Home Delivery is rated 1.6 based on 131 reviews