BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.58

1.6 Rating 148 Reviews

13 %

of reviewers recommend BJS Home Delivery

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Metrics

1.6

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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BJS Home Delivery 1 star review on 8th October 2025

Anonymous

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn’t collect my old sofa as it wasn’t wrapped. I didn’t have any plastic wrapping and they told me 10 minutes before the collection drivers arrived that it needed to be wrapped. I live in a normal home not a factory so do not have a supply of plastic wrapping! They left me with a living room full of upended old sofa (the new sofa had already been delivered 10 minutes before these guys turned up) I was unable to get out of my living room or to my front door, my kids or I couldn’t even walk anywhere in the front room as we were surrounded!! Quite dangerous if something had fallen over or I needed to get out in a hurry. Customer services couldn’t care less and we’re very rude on the phone. Nasty people, nasty company - avoid!!!”

BJS Home Delivery 1 star review on 21st August 2021

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Posted 4 years ago

“Received my 3 hour time slot on Friday then received a message to say that it hadn’t been loaded onto the van so would deliver on Tuesday even though I paid for Saturday delivery. Made offered a delivery refund but basically passed the buck by saying they are the middle person in this situation.”

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Posted 4 years ago

“Surprised anything is delivered safely if the appalling driving seen in Exeter by one of your delivery vans this afternoon is any indication! Dangerous and reckless with no consideration for other road users. Would definitely not recommend!”

Helpful Report

Posted 4 years ago

“First tv was delivered faulty after one of the delivery men dropped it rather than place it down gently. Had to return it for an exchange but they forgot the tv to deliver and just picked up the faulty one. Replacement tv delivered the next day with a huge hole in the box. Thankfully it works ok and wasn’t damaged. Richer sounds were amazing but they need to use a company who respects the cargo. BJS are not that company. I actually paid for the privilege as well”

Helpful Report

Posted 4 years ago

“This company were due to deliver a soda from Made.com. Their pre- delivery e- mail states the customer should receive a theee- hour time slot one day prior to delivery. This actuall means the evening before delivery - 4 pm to 7pm. IF YOURE LUCKY. The first part of delivery merited no such email until I contacted them, and today I received a notification of someone else’s delivery. If you are thinking Of ordering from Made.com, please just check which delivery company they are using....”

Helpful Report

Posted 4 years ago

“Wow - so bad they are beyond words. Only the Chuckle Brothers would call these professional! From the years of astoundingly awful reviews - where rudeness, arrogance, abusive behaviour, and refusal to fulfil their contract are mentioned - I have no hope that their pitiful pretence at service will be dealt with by this company. The same duo are referenced (and pictured) again and again for attitude and behaviour by customers but are still employed - I can only gather they either part own the company or are related to an owner .... or they would have been sacked already!! At the outset the pair seemed okay - they were delivering a sofa set. We had complied with their COVID expectations and all seemed okay .... and then the whining started .... ohhh it’s heavy, tips to one side on the trolley, won’t go through the door. Such fuss it was comical to start with. They managed with clumsy inefficiency to get the smallest sofa in and then came the slightly larger sofa.... Only the day before, I’d carried though the same door a larger sofa with my husband and I’m 5.3 so I knew that there wasn’t any real issue. To help though, I suggested they could bring it through the back which would be a straighter route - but one actually said ‘we don’t have time’. It was clear they were angling to dump it at the door in the middle of the day, with rain expected. Making a show of being reasonable, they walked through the house and commented that the dining room table and budgies were in the way. I said I’d move them - no problem! They ignored me. Apparently budgies are an insurmountable problem for these professionals. Despite the fact that we had moved sofas into our house and moved sofas out too, apparently the standard door frames just were too much of an ask ... so I refused delivery rather then let them leave an sofa on the drive way and they put the furniture back on the truck. To dramatically demonstrate how heavy the furniture was (for these professional movers) they repeatedly dropped the large sofa; the one smaller sofa they had got into the house without problem was suddenly monstrously difficult for them to get out and they actually ... yes actually ... took out of the packaging 4 smaller pillows so that the sofa could magically be removed form the house again! This company is beyond belief. And Wayfair should not be placing customers in the position of dealing with them. I had wondered if I their behaviour was misogynistic - but the astounding history of complaints here seems to suggest they are just awful!”

Helpful Report

Posted 4 years ago

“Driving on the M6 on 29/03/21 at 7:17am and had one of your vans try to force their way into my lane at junction 8 to which I had to swerve to avoid a collision. The asian driver then persisted to make hand gestures to me and drive eratically cutting through traffic and the passanger (also asian) also made hand gestures and then swerved at me and persisted to drive extremely close to my rear bumper and intimidate me. Shocking!!”

BJS Home Delivery 1 star review on 1st April 2021

Helpful Report

Posted 4 years ago

“Beware this company is real bad and lies Left my delivery in kitchen when should have been delivered to bedroom Left all packaging real bad customer service Then the customer service supervisor called joe emails and lies and lies when i have cctv footage and audio evidence on there drivers Watch this company they lie and lie”

Helpful Report

Posted 4 years ago

“Two guys brought the item to the front door but when I said I live on the 2nd floor, said they won't do due to their anti-covid policy. Both guys not wearing masks. Item is so heavy that the two big guys needed a dolly to move it. So they left it on the ground floor. I confronted them, they called the office. The office suggested I ask neighbors to help me lift the item! So much for anti-covid policies... What's more, 10 minutes later, they came back and without any explanation took the item away. I literally had to run after them to find what's going on. They said, delivery cancelled, call the office. Delivery company asking neighbors to help me deliver the item.... Extremely rude, not professional.”

Helpful Report

Posted 4 years ago

“Upon receiving my delivery it appeared that not everything was in the box. I managed to stop the delivery team who just told me it wasn’t their problem and there was nothing they could do about it and tried to just drive off. As a consumer I know my rights with regards to deliveries and if I’m not happy with what I’ve received it’s within my rights to refuse the delivery and send the item back. Upon informing them of this they very reluctantly got back out of the van. Luckily the order was complete so didn’t have to return but this was a real inconvenience for them. No wonder they have so many bad reviews if this is how they treat their customers! Very rude and unhelpful. Avoid if you can or just know your rights and don’t be pushed around by these idiots”

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Posted 4 years ago

“Diabolical. They emailed me to say they can’t deliver due to ice on the road leading to my property. 1) the email was received the day before delivery was due, so they have no idea what the road conditions leading to my property were. 2) there is no ice what so ever, it’s a clear beautiful day with sunshine. 3) they will be in touch at some point in the future in order to re-schedule delivery. 4) no you won’t, take it back I’ll shop elsewhere. Extremely poor customer service with extremely poor excuses.”

Helpful Report

Posted 4 years ago

“I had the same experience as Kimberly. BJS delivered items for me ordered by two separate furniture companies and both experiences were awful. I just moved to this country, need furniture and live alone. They separately dropped off both items to my door and left them so that I could not even block the door. The second time I at least asked them to help me move it enough to both close the door and not prevent a fire hazard, since I struggled tremendously to move the item from the doorway after the first delivery. They claim that they can't deliver it to the requested room in the flat because of COVID regulations, but there is absolutely a way to do this in a safe, masked, socially distanced way. But the hypocrisy of their rigid rules is that I noticed that both delivery representatives sat in the cab of their truck unmasked, and the representative who came to my door today had his mask under his nose - I had to ask him to pull his mask up. I now have to find and pay someone to help me move the furniture to the right rooms in my flat. I would like to get my delivery fee refunded for this barely-there service.”

Helpful Report

Posted 4 years ago

“Extremely poor service would give a -100 if that was an option. They were supposed to collect a faulty item from room as both items weighed 73kg and 55kg respectively and deliver replacement items weighing the same to room of choice. When arrived they refused to deliver items to the room or collect faulty items. I argued with them and their company. They said would only deliver to hallway which they didn't even do. Disgusting service. They left and shoved the heavy items through my front door and left it so I couldn't get out or close my front door. They couldn't care less and left. If you ever get home delivery make sure it is not from this company. Absolutely disgusting. Left my house unsecured because couldn't close front door and basically fire hazard because I couldn't get out. Useless company. Future customers do not use. Always ask who is delivering and if this company BJS is the delivery company refuse to accept. Extremely poor customer service. I didn't get a choice on delivery company but I have definitely noted this one and will point blankly refuse to buy from any company that uses BJS as their delivery service.”

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Posted 4 years ago

“Awfull rude arrogant”

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Posted 4 years ago

“Told they can't deliver as scheduled And won't be until next week. Not happy.”

Helpful Report

Posted 5 years ago

“Have a faulty TV that has to be returned. First part was to deliver a box to me to fit TV into. Box was too small. Re delivery date arranged to pick up faulty TV using small box as TV retailer OK'd it. This date was changed without my knowledge. A new date was set and then 15 minuets before delivery slot began got an email stating that one the the delivery guys was ill and they will reschedule for next week. Delivery days are weekdays only and I have now taken 2 days of my annual leave for no purpose but to wait in. I have no holidays remaining this year now. We have a large box blocking our hallway and are stuck with a small borrowed CTR TV. Richer Sounds are the retailer who are using BJS and I cannot fault them, but as to BJS I have nothing to recommend them as a business to anyone. The sooner Richer Sounds gets shot of them the better.”

Helpful Report

Posted 5 years ago

“The delivery drivers phoned after arriving asking me to come down the collect the package. After going down, I was told that they wouldn't take it up the stairs, and would need to leave it on the ground floor. I was then left to haul a 45kg box which needed 2 people to carry, up 4 flights of stairs completely by myself. This also wasn't a problem of the package not fitting up the stairs, since it was quite small and managed to fit up no problem. I find it hard to believe that this is a delivery policy, since the entire point of home delivery teams is for multiple people to deliver heavy items which a single person wouldn't be able to do. If this actually is a policy, then there was absolutely no effort made to let me know beforehand so that I could cancel the delivery.”

Helpful Report

Posted 5 years ago

“Ordered from Wayfair and started receiving messages from BJS delivery who are the service Wayfair have unfortunately chosen to use. I received confirmation on 28th May that my order would be delivered on 30th May. On 29th May I received further confirmation that it would be delivered in 30th May between 4pm and 7pm. Just after 2pm on 30th May, having planned our day around the delivery slot, I received a message saying that the van had broken down and that my order would not be delivered that day and I should re arrange. I did this and On 31st May recieved confirmation that it had been rearranged for 4th June. A further 5 days. The cancelled delivery should have been a priority. On 3rd June I recieved confirmation that it would be delivered on the 4th June between 1pm and 4pm. I then recieved a text on 3rd June advising that there was yet another vehicle breakdown and that our order couldn’t be delivered again. They then called and told me Monday 8th June which had to decline as I am unable to left heavy items due to pregnancy and my husband would be at work. They called back and kindly offered me 6th June which I accepted. I recieved confirmation via email at 7.44pm in 5 June confirming delivery between 4pm and 7pm. At 6.47am I recieved an email and text stating that ‘due to a stock discrepancy’ only part of my order has been loaded into the vehicle for delivery!!!! What discrepancy? They had my stock since 28th May. They delivered my order minus 2 chairs and on Monday they finally delivered the other 2 chairs. So much inconvenience. Two deliveries cancelled by the company and when finally delivered, only some of the items actually delivered. Wayfair need to change their delivery company or at least give the customer some sort of compensation for the inconvenience. I have emailed and messaged Wayfair. on Facebook and have only recieved a ‘We’re glad it was sorted’! Not a great service and no acceptance of responsibility for their delivery service. Won’t be ordering from them again. Saving myself the hassle.”

Helpful Report

Posted 5 years ago

“I have been shopping at BJs for over 10 years now. I have a very busy schedule and decided to try BJs 2-day delivery. so, I placed my order on March 4th, in the evening 19 items $259. I'd figure order should arrive between Friday and Saturday the latest. On Friday morning at 1132A I get an e-mail stating that my order has been cancelled because my bank rejected the payment. So I get on the phone with my bank asking them why was my order declined? Bank informs me that everything is fine on their end. I checked my e-mail again just to find another e-mail stating that they cancelled my order because they did not have ONE of the items. So I called customer service, after waiting on hold for about 45 minutes the representative informed me that because that one item was missing they could not deliver, then for some reason we were disconnected. I called back again on hold for about 30 minutes, I explained the whole situation again, she informs that she can place the order again. I said ok; then she finds out that some of the items have shipped (mind you, this is Friday 3/6) so I asked which ones, she explains. So the person says ok I can see what you originally ordered let me order it for you, on top of that she says let me give you a $50 discount for the inconvenience, I said ok. Looking back there was no discount I started of at $259 minus the item not available $12 items that shipped $61 and the new order placed $183. It does not matter how you add this there is no discount. Now today is 3/9 10pm and I have not received one item from this order or the original one and this is SUPPOSED TO BE BJS 2-DAY DELIVERY??????? OH PLEASE. BJS YOU HAVE DROPPED THE BALL BIG TIME. I IMMENSELY REGRET RENEWING MY MEMBERSHIP WHAT A WASTE.”

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Posted 5 years ago

“Goods not as described - wanting to charge £50 per item to collect. The items cost £90 and £150! Collection had to keep being arranged and the price kept going up!”

Helpful Report

Posted 5 years ago

BJS Home Delivery is rated 1.6 based on 148 reviews