They delivered on behalf of Furniture Village a bedroom wardrobe, 5 chest of drawers and 3 chest of drawers which I was told would be assembled by the delivery staff. After 20mins or so I was informed this had been done but on checking they had not fixed the 10 handles on the drawers or wardrobe. I said that Furniture Village told me it would be assembled as seen in their store only to be told by the delivery guy that most people like to put their own handles on! He reluctantly started to put on the handles and I went to get his colleague from the delivery lorry to help him who then asked me if I had a spare screwdriver! They mumbled they wouldn’t be able to have a lunch break now, they also said they only get 20mins per job and that they left Birmingham at 08:00 that day! (None of which was my problem). As they left I was handed an unopened packet of tacks/pins with them telling me if the back wears out the use these to fix it! Consequently I have been back to Furniture Village because believe it or not the so called soft close drawers are jamming and won’t close. Turns out they should have used these pins to fix the back panels to each of the units. The 5 chest of drawers isn’t fit for purpose because they didn’t secure the back panel and it’s gradually losing its shape and all of the drawers are jamming! This was 2 weeks ago and although Furniture Village are trying to be helpful to get this resolved why am I even in the position. If BJS Home Delivery assembled my furniture correctly in the first place as they should be instructed to do and who Furniture Village trust them to do I wouldn’t be complaining. By the way, when I phoned Furniture Village support line to follow up this issue I was 30th in the queue which tells me I am not alone when it comes to customers having issues with their deliveries.