Received 4 emails about delivery, covid, ventilated room etc followed by text advising delivery would be between 1000 and 1200 so made arrangements accordingly including return of a hire car first thing in the morning. Got a call at 0820 saying they had arrived and no one is home. Raced back home to find my teenage daughter had opened the door and let them in. They had taken the old mattress off the bed and put the new one in its place and then said they couldn’t take the old mattress as it wasn’t covered. I suggested they put the plastic from the new mattress on the old one but they wouldn’t let me. They phoned their dispatcher and walked to the van then just pixxed off. Basically rude, indifferent and unprofessional. I don’t know why companies keep using them.