BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.60

1.6 Rating 131 Reviews

13 %

of reviewers recommend BJS Home Delivery

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Metrics

1.6

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL , he said for health and safety reasons he cannot deliver to the 3rd floor !!! I told both the men it’s 10 steps extra , I paid for this delivery also it’s not free . I’ve never had a delivery where they do not deliver the item inside your house and I paid them to do so . He said he was “helping” me because he is delivering it to 2nd floor but I live on 3rd in the end he just LEFT all the parts to the furniture downstairs in the lobby - what company is this ??????”

Helpful Report

Posted 5 months ago

“I had an extremely bad experience with BJS Two-Man Delivery, and their handling of the situation has been nothing but frustrating. My delivery was scheduled for December 9, 2024, between 1:00 PM and 4:00 PM. (The time slot was never discussed with me—I was simply notified via text on Sunday evening!) At 12:25 PM, I received a call from the courier. Since I was at work, I requested the delivery be delayed until 4:30 PM. Despite this, no one followed up, and I only managed to contact their office at 1:27 PM. I was informed verbally that my delivery had been "rescheduled," without any proper explanation or prior notification. I left work early—risking my professional reputation—to ensure I would be home. I was back by 1:30 PM, but the delivery never arrived. My property is monitored by CCTV, and no one came to my door. To make matters worse, the company blamed "adverse weather conditions," despite the fact that there was no rain or storm in Portsmouth that day. Now, instead of accepting responsibility, they are insisting that the issue was my fault. This is not only unfair but shows a complete lack of accountability on their part. This company demonstrates unprofessionalism, poor communication, and a refusal to take responsibility for their mistakes. I have had to request compensation for my wasted time and lost wages, and I strongly advise others to avoid using BJS Two-Man Delivery. They are unreliable, untrustworthy, and unwilling to resolve issues”

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Posted 5 months ago

“Disgusting, deceitful, shambles of a company. Item was supposed to be delivered on 30th November. Received a text to say driver unwell. Rescheduled for 4th December, received a message to say the item hadn’t been loaded on to the truck. Rescheduled for today and received an email to say the driver had a family emergency. The drivers seem to have a lot of bad luck don’t they 🤔. Does anyone know where the depot is as at this point I want to retrieve it myself. This is todays alleged excuse Good Evening, Regretfully, we are unable to fulfil your order today as the team allocated to the route has a family emergency. We are sorry that we have let you down; please be assured that we have explored all alternative options available to us but are unable to offer a solution at such short notice. We appreciate your understanding in this matter and we can reschedule for Wednesday 11/12 of this week if that is convenient for you.”

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Posted 5 months ago

“Rubish they will lie and find excuses when they can’t deliver”

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Posted 6 months ago

“Despite website stating you will receive confirmation of the delivery slot the day before the agreed delivery date, I didn’t receive. I chased multiple times with no response only to receive 11 texts at 6am on the day of delivery confirming my slot for between 2-5pm later that day. Made arrangements to work from home to receive the order. Waited the whole day, no delivery received. Reached out via email and also via WhatsApp, sent 10 messages from 6pm and all were ignored. Messaged again first thing the next day and still ignored. Update on the portal says the delivery was attempted which is just a lie as I was in the whole day and cancelled evening plans in case they turned up late, which they didn’t. Now been on hold for the last 40 minutes to understand when my order will be delivered. Absolutely no communication from BJS at all, horrible customer service”

Helpful Report

Posted 6 months ago

“Items ordered urgently arrived late and then delivery team refused to leave items with parents in law because they didn’t get access to the house. They were rude and refused to talk to the owner of the items. Please stay away”

Helpful Report

Posted 6 months ago

“This is not a 1 star review - it is a 0 star review. I cannot believe that Debenhams would work with this company. I have waited in all day for a mattress delivery, after being given a 3 hour timeslot from BJS. They have text me last night, emailed me this morning, confirmed via answer phone, WhatsApp and their tracking system that my order is ‘on route’. 2 hours passed and no delivery has arrived. I’ve WhatsApped BJS who ended the chat both times due to a lack of response from me (when I responded within the same minute as their message). I tried 4 times to get through on the phone. This is where it gets good!! I spoke to an absolute clown who told me that Debenhams confirmed the delivery date - not them and that it’s nothing to do with them, Debenhams haven’t shipped the mattress to them yet. He then laughed and said “what did you want us to do? Turn up and knock on your door when we have nothing to deliver?” I asked to speak to a manager to explain the situation to me properly. He repeated the exact same, told me that they had no stock and that Debenhams sent me that confirmation email. I explained that I had a text, email and WhatsApp’s from BJS confirming the date - not Debenhams. He said that Debenhams sent those emails. I told him that was concerning as they are from the BJS network and they must have been hacked.. he said they have 0 involvement with this delivery and they are not accepting any blame. I have never spoken to such rude and aggressive customer service agents in my life. I am now dealing with Debenhams to cancel my order in it’s entirety - I refuse to give this company a penny!”

BJS Home Delivery 1 star review on 3rd December 2024

Helpful Report

Posted 6 months ago

“ext message 20 minutes before delivery deadline is not acceptable attitude to your customers. Don't commit to deliver goods if you can't fulfill! Even if the "family emergency" was genuine reason for delivery failure, you should offer rescheduled delivery next day but not next week! Order: MM1906357 !!!UPDATE!!! BJS called me and asked to adjust my original review after 2nd. delivery attempt, so here it is. Another failed delivery! Today 03/12 delivery van actually arrived and for 10 minutes they tried to find my mattress but wasn't able to as it was simply not loaded in! I'm done with this company and unfortunately have to cancel my order as there is 0% chance it will ever be delivered. If anybody from delivery company reading this, please suggest to your boss to rename your company to "BJS SCAM Delivery"”

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Posted 6 months ago

“You may want to teach your drivers to drive safely. How one of your vans didn't cause me to crash my car by whizzing around a roundabout and cutting me up is more by luck than anything. Horrendous driving and total lack of consideration to other road users. Should be ashamed of yourselves.”

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Posted 6 months ago

“Same experience as everyone else, unprofessional, rude, damage to my property and the item, delivery driver squared up to me for a fight I think.. I tried to de-escalate the situation by telling him to calm down, this didnt help.. Avoid at all costs”

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Posted 6 months ago

“Cancelled mattress delivery 15 minutes into my scheduled time slot. Old mattress already gone to the tip leaving us with no bed.”

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Posted 6 months ago

“Incompetent company, don't bother waiting for your delivery if it's with these people. I was waiting for a delivery today, got a timeslot for delivery between 3PM-6PM. They sent a text at 6:15PM saying they won't be able to make it as the driver has a "family emergency". Reading some of the reviews it seems like they do this very often and it's not an actual "emergency". They're just incompetent. Avoid like the plague!!”

Helpful Report

Posted 6 months ago

“Driving to work I came across a BJS delivery van parked blocking traffic. There was plenty of room for them to pull forward and not block the road. They then proceeded to throw several packages out of the van and into the garden of the house they were delivering to. By the time they had finished there were several cars waiting in both directions and poor customer I hope their items were ok.”

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Posted 6 months ago

“Didn't even bother to deliver amazon item when asked for a refund they sent amazon a fake deliver note with a random scribble as a signature with the wrong name attached do not use these scam artists”

BJS Home Delivery 1 star review on 6th November 2024

Helpful Report

Posted 7 months ago

“October 2024 Worst delivery service, extremely rude and incompetent drivers. Arrived early before we had old appliance ready for removal, refused to wait 20mins (which was the actual time they were due to arrive) to allow us to disconnect and took the new appliance back! One in particular was really rude while the other did apologise. The 'supervisor' on the telephone was just as rude as the driver. Needless to say I have cancelled the order and will not use Appliances direct due to them using BJS as the delivery company. Appliances direct to be fair were great pre sale and handling my refund. Pity the delivery was below par.”

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Posted 7 months ago

“Absolutely shocking company, rude and arrogant delivery drivers. Cancelled delivery of item on doorstep and took away. Was told they didn't have time to wait whilst I resolved issue with the company where goods were purchased dedpite being an hour early. Did not deliver goods in allocated paid for time slot and had the audacity to say I should be grateful they came over an hour early. Absolutely not when I have had a call and had to leave work early and get through traffic to get home. Lied when they phoned and said delivery had to be early as they have had several cancelled deliveries today. The van was Absolutely rammed full so obviously no cancelled deliveries as they have just come straight from the warehouse. Refused to speak English to each other and on the phone which is ignorance in itself. This company have delivered several times over the years and the standard of rudeness and delivery was as bad then. They once left the furniture half way in the house so I couldn't shut the door. I had had back surgery so had to wait until my husband came home to move goods and shut the door. The company didn't care then and certainly don't care now!”

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Posted 8 months ago

“An absolute disgrace. Delivery expected between 7-10am today, no attempt to contact me, no attempt being made to deliver. Apparently the delivery failed due to a "system error from their end". The person I spoke to said he was going to "escalate this concern to his driver compliance department" - Absolute twaddle. What does that even mean? From the conversation I had, it sounds like they have no idea where the item is, and they offered no alternative date when they could deliver it. To be frank, I am not sure I want them to given this shambles today. I only found out when I looked to see if there was a progress update on the order, they made no attempt to contact me at all, despite them knowing this was not going to be deliverable well in advance of me finding out. I found a delivery attempted status on the tracking page. Delivery not in the slightest attempted. Took a day off work at short notice to take delivery. Had they bothered to tell me I could have gone in and booked a different day when they decided to actually try to deliver it. You should be able to give no stars.”

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Posted 8 months ago

“I had deliveries with them today. I received 3 days ago when I placed the order that they notify me 3 hours before they arrive and they notify me 30 minutes. in the situation where I also paid the special fee to receive the package today.”

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Posted 8 months ago

“Extremely rude and ridiculous delivery service experienced by your drivers with regards to a Argos replacement TV. My signature was even forged to show acceptance of delivery, because I refused to sign initially because I was missing some parts they had initially wanted take back with the delivery TV box. I must only commend one of the driver that tried a bit to understand why I was totally frustrated with what they had done.Argos should not use such delivery partners that have individuals that are rude and not professional..The standard process is to ensure that all the parts they are collecting is correct and to also ensure that the customer confirms all parts delivered is complete.. This was not the service received unfortunately..”

Helpful Report

Posted 9 months ago

“The delivery team were rude, they did not handle the furniture boxes with care resulting in damage to some of the goods, which we did not find out until later as they declined to unpack and remove the packaging at time of delivery despite this being the advertised delivery service by the Cotswold co and promised within the pre delivery emails received from BJS Home delivery. When I was asked to sign for proof of delivery form I noticed that the delivery team had documented that we, the customers, had refused the unpacking and removal of waste service - I asked them to correct this (as we certainly did not refuse and wanted them to do this) and then signed the form on which I also made a note that it was the delivery team that had refused to unpack and remove the packaging, later I got sent a copy of the proof of delivery form which had had my signature removed and a signature forged in place of mine, they’d also amended the form again documenting that we’d refused the unpacking service. Extremely unhappy with the service which was not delivered to the advertised standard or specification as per the contract and shocked that they forged a signature and falsified documentation.”

Helpful Report

Posted 9 months ago

BJS Home Delivery is rated 1.6 based on 131 reviews