This company uses outside call centres that do not comply with the retailer’s strict instructions. I requested a call 30 min before they leave to come do my delivery. They called me upon arrival and then would not wait. Ring camera evidence showed them arrive and leave within 2min. The result: customer care agent from outside the UK, doesn’t speak proper English and has no regard for instructions given. Delivery drivers are overloaded and overall service is just POOR!!! I will now cancel my order and leave the other company a poor review due to their lack of service!