Wouldn’t collect my old sofa as it wasn’t wrapped. I didn’t have any plastic wrapping and they told me 10 minutes before the collection drivers arrived that it needed to be wrapped. I live in a normal home not a factory so do not have a supply of plastic wrapping! They left me with a living room full of upended old sofa (the new sofa had already been delivered 10 minutes before these guys turned up) I was unable to get out of my living room or to my front door, my kids or I couldn’t even walk anywhere in the front room as we were surrounded!! Quite dangerous if something had fallen over or I needed to get out in a hurry. Customer services couldn’t care less and we’re very rude on the phone. Nasty people, nasty company - avoid!!!