This company are a joke. Richer Sounds should not be using them for any services. They decide not to process my delivery on Friday when it had been pending for a week, due to personal issue with a driver. They then tell me they cannot possibly put my order on a Monday delivery due to routes already being "finalized". Therefore all Monday deliveries in essence, get prioritised over my Friday delivery that they failed to deliver. Also they claim to offer a next day service, how would this be possible if routes get finalized so far in advance? They should be putting in special measures for their mistakes! To put the nail in the coffin my Tuesday delivery has also been cancelled as they "forgot" to put the order on the Van. I repeat, this company are a joke. I have expressed to them multiple times how I have had to take days off work to be home for this delivery and they do not care. They still are not striving or putting in special measures for their mistakes. I have asked them to use a different same day courier as they are clearly not competent! However apparently this is "not possible". Of course it is, Get you managers company credit card and book a competent service. Trust me there are companies out there that can deliver. I don't need your BS.