The people are a nightmare, they make the old Hermes look good, avoid all all costs! They failed to deliver my sofabed last Saturday, told me the van had broken down, kept me waiting all day then said they weren't going to bother bringing it and would bring it on a weekday; I said no it had been booked for a Saturday as I cannot afford to take time off during the week and after much arguing they re-booked for the following Saturday. The manufacturer contacted them to ensure the delivery slot would be 7-10am as I was unavailable after 10am due to already having plans, BJS confirmed with the manufacturer that they would deliver at this time. I then receive a text late on Friday evening when no one answers their phone, to say delivery window was 12-3pm! After multiple auto texts that they did not answer from me or the manufacturer- and no way to contact them as their phone says closed and despite me sending a message on the website to the delivery man explaining their error, a woman phone me and insists the delivery window cannot be changed and was chosen by the manufacturer (complete lie) and if I was not going to be available for their convenience I could reschedule - ie take an unpaid day off work or have third Saturday ruined by these cowboys - she then tells me if I am not home before the van arrives then they won't wait 5 minutes. This only alters when I tell her I can prove she is lying and am happy to do it in Court and that I will put a review on every site I can find. Delivery people then walk upstairs on my carpets in their dirty shoes, dump the sofabed upright on it's and and leave. I manage to get the packaging on and lower to the correct position only to discover they have damaged it. Had I known the company I ordered from used these incompetent cowboys I would not have ordered from them. A few weeks prior to this I placed an order from Oakworld and was told the delivery company would contact me prior to delivery, which was scheduled for 3-4 weeks. These idiot delivery people made no contact with me and proceeded to delivery the furniture 2 days later and gave it to the then occupants of the house I had just bought despite having been advised that I did not own the property until a specific date, they then tried to blame me despite their having not checked the name of the people they gave the furniture to! Oh and their level of English is abysmal just to add to the difficulty in sorting this out! Use at your peril!