BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.62

1.6 Rating 138 Reviews

14 %

of reviewers recommend BJS Home Delivery

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Metrics

1.6

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BJS Home Delivery 1 star review on 15th July 2025

Becky Harper

BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

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“Disgusting customer service. Couldn’t understand a word from the person I talked to in their “call centre “ Argos should be so embarrassed, ashamed.”

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Posted 1 year ago

“Completely incompetent.”

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Posted 2 years ago

“DO NOT USE REALLY BAD DELIVERY COMPANY”

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Posted 2 years ago

“Terrible service. Very abusive delivery driver. Failed to complete the delivery so I had to complete it myself. One star is too many”

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Posted 2 years ago

“Karum and Tom delivered our mattress this morning. They called beforehand to advise delivery time, they were polite and helpful and found a difficult to locate property. Very happy with the service provided”

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Posted 2 years ago

“Worst company I’ve ever had the misfortune to deal with. Ordered bed from Happy Beds. Wouldn’t deliver because of an error on the postcode despite arriving less than a mile away. Unhelpful staff at the call centre. Redelivery, missed a call from them but couldn’t call back as pre-office hours and the delivery driver refused to answer. Avoid happy beds or any company that uses this crooked outfit at all costs.”

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Posted 2 years ago

“Decided to check out reviews for this company having just witnessed some appalling driving by one of their vans & guess what...lots of 1* reviews complaining of the same thing. Is their schedule so tight that they have to drive dangerously close in 30 zone & overtake on corners?”

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Posted 2 years ago

“Ordered a TV stand from Wayfair. The delivery instructions from Wayfair clearly stated that if any of the packaging was damaged on delivery I had to note it on the delivery note as they could not do anything about it if the item was damaged and I hadn't made a note. 2 men from BJS brought the 2 boxes in and it was immediately clear that both boxes had rips and dents in them. It looked like they had been dropped and taped up again. 1 of the rips was big enough for me to see the item inside which had digs in the wood. I pointed it out and the men just said "you need to tell Wayfair as there's nothing we can do". They were unfriendly and disinterested. I said I have to sign the paperwork to say the item is damaged but they said there's no paperwork. I insisted they didn't leave until I sign something. They reluctantly took a photo of the damage and got the delivery order up on their phone. I wrote on the phone there was damage and signed it. Later that day I received an email from BJS with a copy of a delivery note stating "no damage" and showing a false customer signature which wasn't mine. If you are having items delivered by BJS then beware as they are liars. Wayfair have apologised and sorted a discount for me. They said they would investigate what happened with BJS but I bet they're still using them, even though BJS have terrible reviews”

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Posted 2 years ago

“I ordered online and made sure everything was in stock. 1/3 of the items were not delivered !!! "Item cancelled - not in stock" BUT THE TIP WAS NOT ADJUSTED ... A 20% tip !!!!!!!! Plus I was missing the most vital items I needed ASAP.”

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Posted 2 years ago

“Arrogant Rude impolite delivery men. One stayed to remonstrate with me while the other one disappeared without a word. DO NOT USE THIS COMPANY. Unable to communicate their company delivery policy without being offensive. Gave me orders in my own house without saying please! Had a look of indignation when I asked pertinent questions in a civil manner. Terrible experience. I will always check that I do not purchase items from companies that use this company. AVOID AVOID AVOID”

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Posted 2 years ago

“We just took delivery of a new TV bought from Richer Sounds and delivered by BJS Two Man Delivery the lead man delivering was Aggressive and rude ... I coud give this Company ZERO I would... What BJS doesn't appear to understand is the these delivery drivers are the Representative's of BJS and its their behaviour that forms our insight into the culture of BJS as a Company ...”

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Posted 2 years ago

“Efficient comma and the delivery guys are always super polite.”

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Posted 2 years ago

“Excellent! Plenty of communications regarding deliver and estimated time of arrival driver phoned to say 30 minutes away an 27 minutes arrived. Very pleasant driver who helped with it into hallway. Very pleased would definitely recommend”

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Posted 2 years ago

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Posted 2 years ago

“Awful. Rude drivers, extremely aggressive towards me to the point where my neighbour (an ex-police officer) came out and asked them to behave more appropriately. They damaged the wardrobe they delivered extensively. I will never order off Wayfair again now.”

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Posted 2 years ago

“Dreadful customer service, refused to wait 2 minutes so I could unwrap and inspect the third wardrobe they had delivered, they disappeared through my front door without a word and left it wide open. Marked my new landing and bedroom carpet. Worst of all the wardrobe was damaged again (3rd time). Had to battle for hours to get them to come back and take it away. Customer services cut me off and did not call me back. Have not followed another reasonable request which was to let me have a copy of their complaints procedure. Awful company.”

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Posted 3 years ago

“Waiting for a mattress delivery scheduled for 16th june between 14:00 & 17:00, got a text to say they would be late due to traffic, now between 18:00 & 19:00 , fair enough, then at 18:15 get a text to say driver was sick and had to return to base. Re-schedule for Monday 20th between 15:00 & 18:00, Get a call Monday morning saying the mattress had not been loaded on the wagon and would not be delivered. A few phone calls later and re-schedule for Friday 24th between 12:00 & 15:00,get a text at 13:30 saying the original delivery team had called in sick and a new team would deliver the mattress not between 14:00 & 17:00. I`m now having doubts it is going to arrive again....but...at about 14:30 it finally arrived, so after 9 days of sleeping on the floor we`ll have a bed to sleep in. Its ok that my wife had to take 3 days off work waiting for these deliveries, she`s a self employed cleaner, never mind its just money, everyones got plenty of that these days, Havn`t they ???”

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Posted 3 years ago

“This company is the worst delivery company, I had to wait for more than 5 hours, the company states that the drivers would contact me 45mins before the delivery, no one contacted me. My delivery slot was between 10-13 and at 13:45 I contacted the company and again at 13:50 no response and at 14:00 I received an email stating that they can't deliver my item and that I would have to wait until the following week. Who does this and I am so pissed off. Avoid this company!!!!!!”

BJS Home Delivery 1 star review on 19th May 2022

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Posted 3 years ago

“extremely slow weeks while all my other products get delivered in days”

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Posted 3 years ago

“They delivered on behalf of Furniture Village a bedroom wardrobe, 5 chest of drawers and 3 chest of drawers which I was told would be assembled by the delivery staff. After 20mins or so I was informed this had been done but on checking they had not fixed the 10 handles on the drawers or wardrobe. I said that Furniture Village told me it would be assembled as seen in their store only to be told by the delivery guy that most people like to put their own handles on! He reluctantly started to put on the handles and I went to get his colleague from the delivery lorry to help him who then asked me if I had a spare screwdriver! They mumbled they wouldn’t be able to have a lunch break now, they also said they only get 20mins per job and that they left Birmingham at 08:00 that day! (None of which was my problem). As they left I was handed an unopened packet of tacks/pins with them telling me if the back wears out the use these to fix it! Consequently I have been back to Furniture Village because believe it or not the so called soft close drawers are jamming and won’t close. Turns out they should have used these pins to fix the back panels to each of the units. The 5 chest of drawers isn’t fit for purpose because they didn’t secure the back panel and it’s gradually losing its shape and all of the drawers are jamming! This was 2 weeks ago and although Furniture Village are trying to be helpful to get this resolved why am I even in the position. If BJS Home Delivery assembled my furniture correctly in the first place as they should be instructed to do and who Furniture Village trust them to do I wouldn’t be complaining. By the way, when I phoned Furniture Village support line to follow up this issue I was 30th in the queue which tells me I am not alone when it comes to customers having issues with their deliveries.”

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Posted 3 years ago

BJS Home Delivery is rated 1.6 based on 138 reviews