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Black Country Metal Works Reviews

4.8 Rating 409 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
I bought a two metal robins, one by accident. I loved them so much I kept them both, one for my dad and one for myself. Rhiannon and the team have great customer service service. Thankyou. Definitely recommend.
posted 1 week ago - Nicky
I bought a very cute hand painted metal hedgehog garden ornament for my sister for Christmas. I’m very happy with the excellent quality and also speedy delivery. That’s down to Rhiannon, customer service manager, so thanks so much. I know my sister will be thrilled with her gift!
posted 1 month ago - Pauline C.
the item was a gift. it is beautiful and will be received with great joy. beautifully presented and a delight to behold. Gavin, customer service manager, is a star.
posted 1 month ago - Anonymous
Just wanted to let you know my order arrived today. It's absolutely awesome. Thank you so much. My eldest daughter asked for some sort of horse ornament for Christmas. She's going to love this. Outstanding quality of both the product and service. Thank you again, Gordon Oates.
posted 1 month ago - Gordon Oates
Thank you so much. My parcel arrived the day after I ordered it. Really well wrapped and contents were as described on the web site. First class service.
posted 1 month ago - Mr JColston
I bought a metal sign for my Husband. Route 66. I ordered yesterday and it was delivered just over 24 hours later with Free postage. Sign was well packaged and secure. Thankyou for your excellent service
posted 1 month ago - Anonymous
We purchased a Rotherfield Classic Post Box recently and we were very pleased with the great service we received from Jack Shirley. It was a pleasure dealing with him. He was very helpful in advising us on various matters including colour, font shape and sizing of lettering too. We will definitely be purchasing more goods in the near future from this company. Thank you Jack.
posted 1 month ago - Steve Woodward
Received order absolutely fantastic thanks so much and very well packaged. Very good quality and great professional service. Many thanks.
posted 2 months ago - Anonymous
I purchased two pillar lanterns recently. The quality and service from BCMW was excellent and very competitively priced. As I said in an email to them folk are quick to complain but slow to compliment on an excellent product and service
posted 4 months ago - Paul Kerr
It was just perfect (and it arrived in good time too!) So many thanks to you all for such wonderful service.
posted 6 months ago - Anonymous