Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.84

4.8 Rating 406 Reviews

96 %

of reviewers recommend Black Country Metal Works

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4.8

Based on 406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Black Country Metal Works 5 star review on 12th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, mini sitting garden tin man. Thank you Rhiannon, ordering easy and delivered in good time. Love it.”

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Posted 4 days ago

“Just a note to say our box has arrived today. Well packaged and intact. It’s great, looks good and a nice size too. Thank you very much.”

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Posted 1 week ago

“I bought a very cute hand painted metal hedgehog garden ornament for my sister for Christmas. I’m very happy with the excellent quality and also speedy delivery. That’s down to Rhiannon, customer service manager, so thanks so much. I know my sister will be thrilled with her gift!”

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Posted 1 week ago

“the item was a gift. it is beautiful and will be received with great joy. beautifully presented and a delight to behold. Gavin, customer service manager, is a star.”

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Posted 1 week ago

“My lying down Stag arrived yesterday and I’m absolutely delighted with it. It’s even better that I thought it would be. It’s beautifully stunning. Extremely well made and very carefully delivered. Cannot find fault anywhere. Thank you 😊”

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Posted 3 weeks ago

“Just wanted to let you know my order arrived today. It's absolutely awesome. Thank you so much. My eldest daughter asked for some sort of horse ornament for Christmas. She's going to love this. Outstanding quality of both the product and service. Thank you again, Gordon Oates.”

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Posted 1 month ago

“Thank you so much. My parcel arrived the day after I ordered it. Really well wrapped and contents were as described on the web site. First class service.”

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Posted 1 month ago

“I bought a metal sign for my Husband. Route 66. I ordered yesterday and it was delivered just over 24 hours later with Free postage. Sign was well packaged and secure. Thankyou for your excellent service”

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Posted 1 month ago

“We purchased a Rotherfield Classic Post Box recently and we were very pleased with the great service we received from Jack Shirley. It was a pleasure dealing with him. He was very helpful in advising us on various matters including colour, font shape and sizing of lettering too. We will definitely be purchasing more goods in the near future from this company. Thank you Jack.”

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Posted 1 month ago

“Received order absolutely fantastic thanks so much and very well packaged. Very good quality and great professional service. Many thanks.”

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Posted 1 month ago

“We are absolutely delighted with our Black Country metal coal scuttle. It is beautifully made & a good looking accessory for our fire place. We are so happy with it that we have ordered another one for the kindling & also a companion set. Thank you Black Country Metal Works. 🙏👏😄”

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Posted 1 month ago

“I ordered a shooting weathervane it arrived on time,very well wrapped,it's a lovely piece of craftsmanship very well made.I wouldn't hesitate to order from this company again. Thanks Ben.”

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Posted 1 month ago

“Fabulous cat door knocker, absolutely delighted with it, honestly, this is definitely one for kitty cat homes. Gorgeous. Fast delivery too! Highly recommended. Thanks very much 🐈xx”

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Posted 2 months ago

“Item arrived in great time with post box would recommend excellent company all straight forward thank you Chris.”

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Posted 2 months ago

“Ordered in May with a 12 wait, 4 months later I’m still waiting, rarely reply to emails, and when they do, they say just arranging delivery. I feel they company is a scam! Terrible!”

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Posted 2 months ago

“Love the boxing hares! They arrived super quick and look great in the garden. They were an excellent price as well. Have ordered other things from Black Country Metal Works and would definitely recommend.”

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Posted 2 months ago

“My lovely sunflower white postbox. Just lovely great company with fast delivery the next day. And a great quality product.. 5***** Highly recommend”

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Posted 3 months ago

“Ordered spindles and they firstly didn’t send the key to secure the spindles. Then they sent a key that doesn’t fit and told me the key was universal - which is not correct. Now with spindles and no key and have paid someone AGAIN to finish a job that they can’t. Disgusting customer service! Should have cancelled the order when I got a note saying they had delivered and they hadn’t and then spent hours chasing said delivery to discover they hadn’t and it was coming the following day!”

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Posted 3 months ago

“Beautifully made flowers. Ordered the pink and they are pretty and subtle, not too bright or garish. Bought as a gift and I know they will love it too. Really carefully packaged and top quality. Lovely small business I will purchase from again.”

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Posted 3 months ago

“I purchased two pillar lanterns recently. The quality and service from BCMW was excellent and very competitively priced. As I said in an email to them folk are quick to complain but slow to compliment on an excellent product and service”

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Posted 3 months ago

Black Country Metal Works is rated 4.8 based on 406 reviews