Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.86

4.9 Rating 383 Reviews

96 %

of reviewers recommend Black Country Metal Works

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4.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Black Country Metal Works 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are all criminal if not for the help of Oliver”

Black Country Metal Works 2 star review on 9th June 2025

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Posted 1 week ago

“Black Country Metal Works have not made me happy. I ordered a Hanging Basket Disk Design on the 23rd May 25 which included next day delivery. It is now 2nd June 25 and have had no response to telephone calls and emails as to what has happened to my order.”

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Posted 2 weeks ago

“The company has no idea how to run an eCommerce site. Ordered items on April 4th, emailed on April 14th, they said one item would be another two weeks so asked them to send all other items that they confirmed. Emailed again on May 11th as nothing had been received, no replies. Emailed again on May 22nd, still no replies. Finally called them and they said "Ah yeah no idea what's happened there, the lead time is now 22 weeks, should we send the other items?" , Something they had said 2 months ago. Today is May 27th, and still nothing. 53 days, no replies to emails, no products, no explanation, hundreds of pounds lost. Do not take your chance in ordering anything online from them, they have a serious lack of processes that means your order can just sit in limbo for months.”

Helpful Report

Posted 2 weeks ago

“From start to finish, all my dealings have been so pleasant and timely. I wanted a bespoke weather vane and Joanne Jones was able to design one that was not only perfect, it was even better than perfect. It was for a "special" birthday present for my brother and sister-in-law and when they received it, they were completely bowled over by it. It was just perfect (and it arrived in good time too!) So many thanks to you all for such wonderful service.”

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Posted 2 weeks ago

“Just received an excellent metal mat for the front door/porch. It really is first class and we are absolutely delighted. Congratulations and many thanks to all concerned - the wait was well worth it. A & J Brockenhurst”

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Posted 1 month ago

“I have just received my sky blue post box and am delighted with it. It looks even better than the photo on your website and has been admired by all who have seen it so far.”

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Posted 2 months ago

“Dear Team at the BIWC I can't thank you enough for my floating duck. Such a beautiful piece of art. I enjoy him every time I pass him in the garden and give him a little swing. Thank you again with very best regards”

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Posted 2 months ago

“I have received the whippet brackets and I am extremely pleased with them. Thank you Kind regards Sue Pilgrim”

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Posted 2 months ago

“So very happy with my order it is perfect. I love them so much and they exactly what I wanted for my new kitchen.”

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Posted 3 months ago

“Absolutely delighted with the Grey Fergie. Great business to deal with. Highly recommended.”

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Posted 3 months ago

“Thank you for your prompt service Less than 24 hours form ordering to reciving 10/10 Lord Penistone”

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Posted 3 months ago

“Firstly the service was top notch! Joanne Jones from graphic design was so helpful with my order. The turn around time was amazing! I was thrilled with the weathervane it is brilliant!”

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Posted 4 months ago

“The quality of the goods I ordered are excellent. The whole process was seamless and I really wish other companies could deliver this same service. I wouldn't hesitate to order from here again.”

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Posted 4 months ago

“Absolutely brilliant I was over the moon with my product great quality I will be ordering more”

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Posted 4 months ago

“Found this company by chance having a Woodburner fitted and needed some companies for the burner . Everything turned up lovely looks amazing quality . Fantastic for the price . Turned up the next day free postage . Totally amazing to get this service at such a good price in this day and age . 👍👍👍👍👍”

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Posted 4 months ago

“Ordered a black metal log bucket and a companion set took a while to arrive but worth the wait excellent products very good quality would certainly order from them again in the future.”

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Posted 5 months ago

“We recently ordered a post box from you, with a tractor on it. I just want to say how great this is, its sturdy, it looks good on the wall, and the workmanship is excellent I'm proud that it is on my wall. Show quoted text”

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Posted 5 months ago

“My order arrived today (Terence' Metal Bird Rocker Garden Lawn Spike), it is a Christmas present for my dad, it is absolutely lovely! So nice in fact, and such a great price, I’ve just ordered one for myself. Can’t wait for it to arrive!”

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Posted 6 months ago

“Amazing! A surprise Christmas gift for our daughter and husband in memory of a much loved bulldog. Workmanship is excellent. I don’t give praise easily but from beginning of enquiry to receipt has been exemplary. So quick also from order to delivery.”

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Posted 6 months ago

“I received today my order of a Lancaster Bomber weathervane and would just like to thank you for a great product and superb customer service. The order went exactly as promised and the recipient of the item will be absolutely thrilled. Great and timely service – thank you (Evry were pretty good, too !)”

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Posted 7 months ago

Black Country Metal Works is rated 4.9 based on 383 reviews