Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.79

4.8 Rating 443 Reviews

94 %

of reviewers recommend Black Country Metal Works

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4.8

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Black Country Metal Works 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero rating if possible, placed an order over a month ago, items didn’t arrived, contacted to chase items, was told not in stock, still no refund despite calling/emailing. Absolutely awful company, avoid!!!”

Helpful Report

Posted 1 month ago

“I ordered a resin stag garden statue three weeks ago, but sadly it arrived damaged. My replacement statue arrived today, but this one has even more damage than the first. I rang up customer service and forwarded the pictures of the damaged item. The woman advised me that she would have to ask her manager whether another stag statue could be sent out to me, because I want the item which I have paid for, but I want one which isn't damaged. They have emailed me back to say that it isn't their policy to send me out another item, which hopefully would be undamaged. They have arranged for the two damaged items to be collected, and have told me that once they have them back, then they will iniate a refund. It has been so stressful unpacking the items and then repacking them again, plus the emails and all of the phone calls. I am really dissapointed as I wanted the item. The last five pictures are of the first damaged stag statue, the others are of the replacement which I recieved today.”

Helpful Report

Posted 1 month ago

“I've ordered two pallet delivery items, the first could only be delivered to my kerb as I have a gravel drive, I had to remove all parts from the pallet and move them into my property, the driver from UPN could barely function physically, that certainly didn't help, poor soul. The bench had to be reworked by myself to be functional, poorly made but usable in the end. The second delivery has yet to arrive, UPN agreed to delivery today (Friday) I waited in all day, cancelled appointments, only to see the delivery date on the site change to this Monday. I had asked BCMW to intervene as I'd heard nothing from UPN, their CS is awful they show it delivered their end(!?) and the head of CS who emailed failed to follow up with my messages. I will NOT ever be dealing with these clowns or their subcontractors, a wholly distasteful experience. 0/5 for CS and delivery option. 2/5 for product satisfaction. ****** SO...I finally got the pieces...guaranteed to deliver Friday, took day off work, NOPE. Then set up for Monday, day off work, NOPE and this is after contacting the co. multiple times and them trying to apparently intervene...Finally got a delivery Tuesday, third day off work!!! Sent a huge truck after I warned it was tight, dumped at the end of a long drive...The whole process was beyond farce, Ben Knowles from BCMW promised to help, offereca derisory 50 pound refund, multiple emails but totally ghosted me and stopped replying. AVOID!!!”

Helpful Report

Posted 3 months ago

“Dreadful customer services. Steer well clear. See the negative reviews on Trust Pilot. All other reviews have been doctored by them.”

Helpful Report

Posted 4 months ago

“Sadly not a great experience with this company. Purchased a companion set which took weeks to arrive. Postage for goods to Northern Ireland was extortionate for two items. Brush in companion set was faulty after second use & had to return the set. Lengthy waiting time for a replacement so opted for a refund Lengthy waiting time to get a refund from.company. Sadly not the best experience with this company.”

Helpful Report

Posted 5 months ago

“What went wrong we purchase a set of three outside wall lights on the 26th of November it is now the 3rd of December and we have not yet received these goods we have phoned a number of times and have just been fobbed off with excuses we now find that the company required the goods to be returned from the courier and is now languishing in your dispatch department and we are no closer to finding out to when this parcel will be delivered maybe Father Christmas will deliver it on Christmas Day with any luck”

Helpful Report

Posted 9 months ago

“Ordered in May with a 12 wait, 4 months later I’m still waiting, rarely reply to emails, and when they do, they say just arranging delivery. I feel they company is a scam! Terrible!”

Helpful Report

Posted 1 year ago

“Ordered spindles and they firstly didn’t send the key to secure the spindles. Then they sent a key that doesn’t fit and told me the key was universal - which is not correct. Now with spindles and no key and have paid someone AGAIN to finish a job that they can’t. Disgusting customer service! Should have cancelled the order when I got a note saying they had delivered and they hadn’t and then spent hours chasing said delivery to discover they hadn’t and it was coming the following day!”

Helpful Report

Posted 1 year ago

“The gate post box I ordered has arrived, but unfortunately, it’s missing some screws. Despite being advertised as suitable for gate installation, it came with nothing to support that—no brackets, no fittings, not even proper instructions. It’s a heavy product, yet poorly presented and unclear on how to install. I’ve contacted the seller and am currently waiting for a response. If they don’t resolve the issue, I’ll have no choice but to leave a negative review—which the product truly deserves. It’s frustrating when sellers mislead customers by advertising features that aren’t actually delivered. This kind of approach is not acceptable.”

Helpful Report

Posted 1 year ago

“The company has no idea how to run an eCommerce site. Ordered items on April 4th, emailed on April 14th, they said one item would be another two weeks so asked them to send all other items that they confirmed. Emailed again on May 11th as nothing had been received, no replies. Emailed again on May 22nd, still no replies. Finally called them and they said "Ah yeah no idea what's happened there, the lead time is now 22 weeks, should we send the other items?" , Something they had said 2 months ago. Today is May 27th, and still nothing. 53 days, no replies to emails, no products, no explanation, hundreds of pounds lost. Do not take your chance in ordering anything online from them, they have a serious lack of processes that means your order can just sit in limbo for months.”

Helpful Report

Posted 1 year ago

“Bought two sets of fire tools and was shocked that you thought it was useable for an open fire . Its better suited for a dolls house. Very disappointed . Just look at the state of the brush!!”

Helpful Report

Posted 2 years ago

“Bought a Dorchester Lantern from this Company, it arrived with seven defects, dented, top hat was off square,... not weatherproof,.. no IP rating & contrary to their statement that " Its up to the electrician to verify the IP Raring ," before they make statements like that they need to familiar themselves with the IEE regulations ! It is up to the MANUFACTURER TO PROVIDE THE RATING NOT THE ELECTRICIAN!!!!! OH YEAH & THE Paint WAS flaking off, the item looked like it had been knocked up in China by the Foo King metal bashing shop! quality is absolutely abysmal!! If I said it was junk it would be an insult to Junk !! Would not buy a nail from this Company, AS IT PROBABLY WOULD BE BENT & MADE FROM BUTTER !!! if I could give negative Star ratings it wouLd be -5***** How are they allowed to import this dangerous 5hite is beyond belief”

Helpful Report

Posted 4 years ago

“Requested to order and ship two victorian lamp posts to NZ. The shipping costs were assessed at 2,700 pounds approx. (items to purchase were around 1,000 pounds). The courier cost was equivalent to a first class return airfare on a reputable airline between the two countries. When i asked would they consider a sea based freight forwarding company, they responded by saying that the forwarding costs remained unchanged. I sent correspondence highlighting that I was dissapointed that they wouldn't revisit the costs and method of shipping and cc-ed in the Chairman for the company. Heard nothing back from either the Export Manager or the Chairman.”

Helpful Report

Posted 5 years ago

“I ordered a rose arch on the 11th may 21 was told that expected delivery would be 6th of July but on the 7th July that was altered to mid August………not worth the wait so cancelled the order……what a waste of time”

Helpful Report

Posted 5 years ago

“Prompt order and delivery - excellent”

Helpful Report

Posted 6 years ago

“Purchased Black Iron postbox. RE: Post Box 283591 & invoice 289080 with no fixings or spacing grommets. Contacted office who were somewhat unwellnot overly helpful , but eventually consented to forward fixings. Screws arrived (too large for pre drilled holes) and no spacers. Contacted office again via email and they promised to source items - nothing heard in months. Purchased 12mm neoprene backing drilled and fixed item to wall. Post box is poorly designed, letter box opening unit on top extends about 10mm beyond rear housing necessitating spacers or a separate wood or metal bracket. Paintwork inside poor metal surface not correctly prepped prior to painting. No seal means water runs in through top and box door on the front. This will rust in quick time - though there is a false floor inside to stop letters becoming soaked from the bottom up. Poor box though of nice appearance customer service non existent.”

Helpful Report

Posted 8 years ago

Black Country Metal Works is rated 4.8 based on 443 reviews