“I made in error in paying upfront for a membership Jan25 so cancelled membership - got confirmation of this
Still waiting for refund!! They keep saying it’s being processed but this is nearly 6 weeks! Cmon for £27.11 are they keeping the money to get interest?
I just want my money back! It’s ridiculous
I hope to get it this year!!
It’s not worth chasing as they keep saying it’s in the process
Sounds like my process of 2 weeks starts again every time I ring them
Ridiculous!!”
“Gym, kids playground. Do not bother to buy membership most people use it for free.
Lockers not available as people leave their staff overnight.
Poor equipment.
Swiming pool only available for kids swim lessons”
“Bloody useless company. I understand you could possibly be understaffed or something however it’s ridiculous you HAVE to be a team member to book public swimming on the app and website but when you call to book, they don’t even answer! I’ve called 8 times today and my partner called 9 times (all throughout the day) and no one answered! Crazy to think this company is still going on. Not to mention yesterday, how rude the lady was to us when we ask how it worked to book etc!!!”
