“Awful experience and horrible customer service . I work as frontline NHS doctor and as everyone else I have been treating COVID patients over the last 16 months or so and I really feel sorry for people who are utilising this pandemic to make money without offering any service which is actually awful.
I have booked Day 2 & Day 8 testing for arrival from amber list country at Bee hive clinic in Chester , I did not find appointment for day 2 after arrival but I have found appointment for day 8 and I had to book day 2 with another provider . Later I have realised that the government announced that from 19th of July fully vaccinated people arriving from amber list countries will need only day 2 test which I have booked with another provider rather than Blindspot global . I Tried to cancel my appointment with Blindspot global and refund my money one week before my appointment then I was told by the customer service representatives that it is not happening because of very silly reasons including that they charge only for day 2 and day 8 is free which has never been stated while doing my booking then I replied saying that I didn’t find appointments for day 2 and that’s why I have booked only day 8 with Blindspot global and had to book day 2 with another provider paying around £120 for day 2 only then they replied that When I tried to book my Clinic slots I would of known at that point that I could not attend for the whole package (both day 2 and 8) I have proceeded to still purchase at my own choice for that reason unfortunately they are unable to help me !!!!!!!!, I will never stop chasing them to refund my money because simply they charged me £75 for no service .I definitely don’t recommend this company at all .I am going to write to CQC about my experience and will involve all other responsible authorities as well .”
