“Really poor customer service - they rush to respond on twitter to get you to explain the problem off Twitter but then don't respond for weeks or months even with multiple chases.
Found this out the hard way after my "Smart" doorbell that doesn't even detect a visitor even when they're pressing the doorbell button, let alone not picking up anything based on people approaching.
But the product inadequacies pale into insignificance compared to the absolute disregard their virtually non-existent customer service have for their customers.
For 5 months they still haven't sorted out my faulty smart doorbell and I have spent hours and hours even trying to get them to respond.
If you were thinking about buying a Blurams product, understand how painful it will be when your product inevitably doesn't work properly and you attempt to get any help from them.”
