B&M Flowers Reviews

Name: B&M Flowers
Address: BM Flowers, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.79

4.8 Rating 10,370 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@bmflowers.co.uk

Location:

BM Flowers, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Calderdale
HX3 5AX

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers. Orderd for my mums birthday. Arrived in time and on the date requested”

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Posted 2 years ago

“easy website, good value - hopeful for a timely and careful delivery!”

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Posted 2 years ago

“Beautiful and at a good price”

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Posted 2 years ago

“Great flowers and arrived in great time”

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Posted 2 years ago

“My cousin was very pleased with the flowers will definitely use again”

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Posted 2 years ago

“Super cheap and only website that does free delivery”

B&M Flowers 5 star review on 28th February 2024

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Posted 2 years ago

“Beautiful fresh flowers and free delivery”

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Posted 2 years ago

“Very quick service, recipient said flowers are beautiful and she cried, thank you for a fantastic service, will definitely order again xx”

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Posted 2 years ago

“Stunning flowers, reasonably priced and they arrived very quickly. My mum loved them. Will definitely order again in the future.”

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Posted 2 years ago

“This is the second time I’ve used B&M flowers and I haven’t been disappointed on either occasion. I will definitely be using them again”

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Posted 2 years ago

“I paid extra for a named day delivery but the flowers weren’t delivered until the day after. I wrote to customer services to ask them to refund the delivery fee as I could have had the same service using their free delivery option, but the person I spoke to just came back with a very unsympathetic response, that sounded scripted and completely uninterested, even the beginning of the email said Hello (NAME) put me right off using them again.”

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Posted 2 years ago

Dear Kayleigh, thank you so much for taking the time to provide us with your feedback regarding your recent experience with B&M Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you experienced with the delayed delivery of your named day order. We understand how frustrating it can be when expectations are not met, especially after paying extra for a specific service. Additionally, we apologise for the lack of sympathy and genuine concern from our customer service representative. We are truly sorry for any negative impression this may have left on you. At B&M Flowers, we strive for excellence in both our products and customer service. I will feed this back to the relevant team members. Once again, we want to express our gratitude for bringing this matter to our attention. It is through valuable feedback like yours that we are able to make the necessary improvements for a better customer experience. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie B&M Flowers

Posted 2 years ago

“Great customer service and lovely flowers that arrived on chosen date.”

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Posted 2 years ago

“The flowers were very poor for the money. I doubt that I would use B&M flowers again. Would not recommend. On the plus side delivery was good.”

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Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with B&M Flowers. We truly appreciate your honest opinion and are sorry to hear about the poor quality of the flowers you received. We understand how disappointing this must have been for you and we sincerely apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 2 years ago

“Really lovely, good quality flowers. Ordered a 2nd bunch & just as lovely. Highly recommend”

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Posted 2 years ago

“Great as usual.”

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Posted 2 years ago

“Sent these flowers to my granddaughter, arrived on time and she said they were lovely,, thank you”

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Posted 2 years ago

“Good choice, great prices.Hope they are as good as they look in the photos!! Have used before and had good feedback.”

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Posted 2 years ago

“This is the third time that I have used your website. I haven't actually seen the flowers that arrive because they are sent as gifts but I really appreciate the affordable price which includes delivery. Thank you”

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Posted 2 years ago

“First time ordering from B&M and a pleasant one. Relatively easy to order and my friend was thrilled with my choice which she received the following day. Would use again!”

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Posted 2 years ago

“My friend was delighted with her flowers & b&m made it so easy to send them as I live in Canada”

B&M Flowers 5 star review on 26th February 2024

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Posted 2 years ago

B&M Flowers is rated 4.8 based on 10,370 reviews