“I have order a part which was incorrect , sent back and they said only courier fees will be taken off , but they took off handling fees . like almost R150.00
Over the phone they only motioned courier fees that i must pay which i agreed to.
All i can say GUYS be careful for these BOB SHOP GUYS”
“I`ve opned my acc with bobshop about 40 minutes ago....then I read all the negative reviews...closing my account, as I don`t feel comfy doing business with bobshop!”
“I am (still) member of Bidorbuy/Bobshop since more than 17 years and have about 16,000 ratings. Just mention this to indicate I am not exactly a greenhorn on BOB.
The "service" I received in the past months is totally unacceptable. The service consultants Elsie and Ntasko were so pathetically insufficient that their team leaders Morne and Thabang had to take over - only to make the matters even worse.
My well justified and fair ratings for a seller from Heidelberg who sells banknotes in a much worse condition than advertised, were deleted to his favour. Then, after I have been consulting Morne in person at BOB's office in JHB, the ratings were reinstated again. Only to be deleted once more a couple of days later, apparently by Thabang.
Even though I sent back the devastated banknote, the seller refuses to refund me, claiming I had damaged the banknote!!! BOB's Buyer's protection does not pay out either, since they claim it was my fault! In fact, I proved the condition by attaching relevant photos - nothing. So I lost R992 - baie dankie meneer.
Thabang claims "the seller received a bent note and not as in the image of the listing nor the one you provided on the first mail therefore the seller has rejected the refund." I asked for appropriate proof. No proof was supplied. In fact, I did not even receive any reply from this useless team leader anymore.
Morne, who was helpful in previous years, seems to be out-booted. On 4 January 2024 he wrote "I will get back to you today in regard to this matter." Of course he didn't!
THE RATING SYSTEM ON BOPSHOP IS A FARCE. MANY OF THEIR CONSULTANTS SEEM TO BE LAZY OR CORRUPT OR INCAPABLE.
Today, I asked in writing for a name and email address in order to enable me to send my complaint about the lack of professionalism of the team leaders. No reply.”
“Terrible customer services BEWARE there black Friday R1 bid is a absolute **** Bids jumping in thousands at a time getting close to the retail cost then slows down is small increments. Seriously what is your problem, waisting peoples time when some of the products people are in need of or cant afford to begin with giving them 0 chance. Bob shop aka Bid or buy are theives and should be avoided and not supported at all”
“I ordered two items from SA 5 months ago. Turns out they went through SA post office. Sellers never stated to use courier instead. Items never arrived.”
“Purchased an item on 28 July using Bobshop supplier name of SafeApples.
It is now 15 August and after numerous calls and emails there is no notification as to when the item will be delivered.”
“I paid for a product that never arrived. I have tried contacting Bob Shop customer care several times in various ways but I can never get assistance.”
“Overseas shipment by DHL is a complete disaster. Had 2 orders which took me 2 months to receive them. The items always stain at Germany customs for weeks or months.”
“Don't spend your hard-earned money cash at Bobshop
Take your cash to a competitor and save yourself what can be serious problems. I am a long-time customer who is no longer going to buy from Bobshop. The last two years have been nothing but terrible service. My latest experience is the following: I ordered a cycling jersey several weeks ago. All items are always sent to my country by DHL and the national postal service. Due to COVID-19 DHL stopped delivering to where I live. Without my knowledge let alone my consent Bobshop decided to send the item via Fed EX after DHL refused to deliver it. I had no idea this was done until I received an email telling me after they had sent it with Fed Ex. Fed Ex charges all sorts of fees so I refused delivery after wasting hours talking to them and informing them they needed to deal with Bobshop, not me. I should not have had to deal with them at all as I had nothing to do with the shipment in the first place. I informed Bobshop in 7 emails that they had shipped without my consent, the fees and problems associated with their decision, the problems I was now forced to deal with, and requested in writing (well within the 30-day time limit for order cancellation) written confirmation that Bobshop would refund my purchase including the original shipping costs since the item could not be delivered through no fault of my own.
Several weeks later and after Bobshop staff have outright ignored 7 requests to acknowledge receipt of my emails, the cancellation of the order and provide the requested refund, nothing has happened. Staff deliberately and relentlessly ignore this request along with facts I have already provided them numerous times and give me information I do not need or care about. They have also refused to acknowledge that the decision to use FEd Ex was made without my knowledge or consent. I now have to deal with my bank to cancel the charges since Bobshop refuses, via ignoring my requests, to cancel it themselves. The company has gone from being very good to horrible with customer service completely indifferent to errors, problems. After years of buying from them despite outrageous shipping charges that other overseas companies using the same delivery companies charge half the price for, I am taking my hard-earned money elsewhere. Chronic errors and indifference to customers are two things I cannot tolerate especially when I have been a loyal customer for years. It is like most other large companies now -utterly indifferent to the people creating its profits.”
“Don't spend your hard-earned money cash at Bobshop
Take your cash to a competitor and save yourself what can be serious problems. I am a long-time customer who is no longer going to buy from Bobshop. The last two years have been nothing but terrible service. My latest experience is the following: I ordered a cycling jersey several weeks ago. All items are always sent to my country by DHL and the national postal service. Due to COVID-19 DHL stopped delivering to where I live. Without my knowledge let alone my consent Bobshop decided to send the item via Fed EX after DHL refused to deliver it. I had no idea this was done until I received an email telling me after they had sent it with Fed Ex. Fed Ex charges all sorts of fees so I refused delivery after wasting hours talking to them and informing them they needed to deal with Bobshop, not me. I should not have had to deal with them at all as I had nothing to do with the shipment in the first place. I informed Bobshop in 7 emails that they had shipped without my consent, the fees and problems associated with their decision, the problems I was now forced to deal with, and requested in writing (well within the 30-day time limit for order cancellation) written confirmation that Bobshop would refund my purchase including the original shipping costs since the item could not be delivered through no fault of my own.
Several weeks later and after Bobshop staff have outright ignored 7 requests to acknowledge receipt of my emails, the cancellation of the order and provide the requested refund, nothing has happened. Staff deliberately and relentlessly ignore this request along with facts I have already provided them numerous times and give me information I do not need or care about. They have also refused to acknowledge that the decision to use FEd Ex was made without my knowledge or consent. I now have to deal with my bank to cancel the charges since Bobshop refuses, via ignoring my requests, to cancel it themselves. The company has gone from being very good to horrible with customer service completely indifferent to errors, problems. After years of buying from them despite outrageous shipping charges that other overseas companies using the same delivery companies charge half the price for, I am taking my hard-earned money elsewhere. Chronic errors and indifference to customers are two things I cannot tolerate especially when I have been a loyal customer for years.”