“Unhelpful customer service. Bol.com does not take responsibility for the service they provide and blame it on their partners. Will not be using the platform anymore and will instead exclusively use Amazon or order directly from bol.com's partners' website.”
“Nog nooit problemen gehad, met Bol.com, en al heel lang klant.
De levering verloopt altijd keurig, alsook de correspondentie.
De beschrijving bij de producten is OKÉ.
Ik zou zeggen, de perfectie bestaat niet....op geen enkel gebied in de wereld!”
“Have never received my order of 5 stickers for 13 euro.
Never receive a payment remember but directly an invoice from collection agency to pay more than the double for something that we never received.
We contact the company that should send us the stickers and they do not answer us.
There is NO tracking nr or delivery prove, but they let you pay for something that you never have received.”
“Ik raad bol.com ten zeerste af, ik zit nu al 3 maanden in een verschrikkelijke situatie dankzij hun.
Ik heb op 15 november 2023 een iPhone besteld met het ordernummer 403057479, maar ik heb het nooit ontvangen. Volgens de track-and-trace code zou het pakket op 18 november 2023 bij mij bezorgd zijn, maar dat was niet het geval. Ik heb ook geen handtekening gezet voor de ontvangst van het pakket. Toen ik contact opnam met de klantenservice, kreeg ik steeds dezelfde standaard e-mail waarin stond dat er voldoende bewijs was dat het pakket wel geleverd was. Ik heb meerdere keren gevraagd om dit bewijs te zien, maar daar gingen ze niet op in. Ze negeren mijn klacht en laten me volledig in de kou staan. Dit is een zeer onprofessionele en onredelijke manier van omgaan met iemand die al bijna 10 jaar klant is. Ik ben dan ook zeer teleurgesteld en boos over deze situatie. Ik voel me simpelweg opgelicht en bedrogen door bol.com, een miljardenbedrijf die een student laat betalen voor een product wat nooit geleverd is. Ook niet nadat ConsuWijzer en het Juridisch Loket zeggen dat ik volledig in mijn recht sta.
Bol.com is tegenwoordig een onbetrouwbare en slechte webwinkel, jammer om te zien dat het zo achteruit is gegaan.”
“Just want to buy and order some presents, and spending all morning just trying to log in to their stupid website. Have to reset my password, when I do that function is not available, try again later. What an absolute waste of time.”
“stay away, I had a bad experience, bought an article, then no delivery no tracking, no feedback while contacting them. I will never use, and don't recommend”
“Extremely complicated to place orders as a business with iDeal being the main payment method. Without informing the buyer they send the order and waste everyone time when the company has no way of paying via iDeal.”
“Bol.com wants to scam me. I paid nicely. But after 2 weeks they say I didn't pay anything. I have sent a screenshot of my bank account and also an official bank statement, but they still won't accept it. And they threatened me with the collection agency. I will definitely not pay twice! Everything goes to court. I'm going to make a youtube video of this case. They always say, "You will be contacted as soon as possible.", but they don't do anything at all. They are dirty scammers! (CASE:82022395)”
“Wanted to order something with gift cards, but the site didn't work well. I just had to wait some days to give them some time to check what they could do for me. Small detail: I wanted to order something I really needed within 4 workings days and the order took already 2 days for delivery.”
“Never let them deliver to a pickup place. Because you will never get notified. The "pay later" service is a complete disaster. You'll always receive an email to pay one day before you receive your package. I ordered a book in May. I received an email to tell me to pay. But other than that, no explicit message or notification to notify me that the package is delivered. I completely forgot about it. Until today, I have to pay a penalty.”
“The site is very pleasant to use. You can search with efficience a product with some caracteristics like the gender and they add examples of things we are maybe searching by theme for a quicker search. The following of the e-mails after buying is right on time. All is clear about the planning of the delivery. It's nice too to have a virtual character who can helps us.”
