Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.69

4.7 Rating 451 Reviews

93 %

of reviewers recommend Bon Accord Life

Company Reviews

Questions

Metrics

4.7

Based on 451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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01786477800

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Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt I was being bullied into it and needed more time to think about offer. Felt he was pushing me too much. I have gone ahead but angry afterwards and felt like cancelling. Also I was at work and explained a few times that I had to go. The last part of questions he said would only take 5 mins and they took 20mins, time I didn't have avail to talk. Undecided still whether to go ahead with policy. Won't talk to cold calk again from bon accord life. I would say the first person I spoke to before I was put through was very nice.”

Helpful Report

(Legal And General) - Posted 9 years ago

“It is still a little early for me to present a review but so far I have found your staff giving helpful professional information that I needed and hope that from now on, things will go smoothly. I am happy to give further feedbacks from time to time, but there is not much more I can say at this time. Thank you for your interest. - Mrs M Sellick, 32C Radbourne Rd SW12 0EF”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

“Very satisfied with service”

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(Zurich) - Posted 9 years ago

“Very helpful and well informed advisor . Covered all points I required and came up with an ideal policy for me.”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

“This Us the second time that you have forced polices on me that I don't want. So could you cancel any Inssurancs policiy that you have In my name. I am not happy with this forceful action you doing to sell your products. Y P Manston”

Helpful Report

(Engage Mutual) - Posted 9 years ago

Dear Mrs Manston Firstly we apologise for the inconvenience caused by the service levels you received. In any event where a customer is unhappy with our service we accept that we have failed to deliver the high level of service that you rightly expect and deserve. Our records show that we arranged a policy on the 29th of February 2016 but we do not have any records of any other policies previously arranged. As a company we always endeavour to keep the customers best interests at the heart of everything we do and we are sorry to hear that you feel the policy was forced upon you. After listening to the call we believe the end of the conversation with your husband was completed quicker than the standards we set and appreciate this must have had an impact on your feelings and caused the possible confusion that followed. We have a strict and robust monitoring process and on this occasion the sale was not conducted as effectively as what we would expect from our consultants. Feedback will be provided to the individual to ensure all our clients are given the appropriate time to ask further questions or fully raise any concerns. I would appreciate the opportunity to discuss this matter with you personally and attempt to regain your trust. Blair Mitchell, Compliance Manager - Bon Accord Life.

Posted 9 years ago

“Excellent friendly and well explained. No long drawn out exercise and prompt responses to my queries. Would recommend to friends.”

Helpful Report

(LV 50+) - Posted 9 years ago

“I have been with Bon Accord for a few years and just updated my cover. Always quick efficient service and dealt with in a uk centre”

Helpful Report

(MetLife) - Posted 9 years ago

“I received a call back within hours of approaching the service from Tim Lewis. Tim was extremely helpful and polite. He explained everything to me in terms that I understood and was very obliging with any questions I asked him. Tim rang me back at an agreed time the following day and was on time and again very helpful. I would recommend him to anyone wanting to talk things through before deciding on taking a insurance out. Please if you get the opportunity would you Thank Tim for his services. :)”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

Thank you for taking the time to send us your 5 star review. I have passed this on to Tim who is delighted. If you do have any further questions please contact Tim direct on the number at the bottom of his email or call our Support Team on 01786 477 800. Thank you, Bon Accord Life.

Posted 9 years ago

“I spoke with Iain Wilson who from the very start of the phone conversation to the end was incredibly polite and helpful. All options available to me were explained clearly and he made me feel at ease with all decisions I made. He is a credit to your company. I will definitely recommend you to friends/family”

Helpful Report

(MetLife) - Posted 9 years ago

“After searching online looking for over 50s cover and checking TV advertised companies, Bon Accord were able to offer better value, and the process was quick and easy.”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

“Excellent service,many thanks for your help”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

“My query was dealt with efficiently and I took on a policy. However, I didn't like the phone calls when I made a query about mortgage protection. I felt a bit pressured.”

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(Keystone) - Posted 9 years ago

“Friendly ,well informed and very good service throughout.”

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(MetLife) - Posted 9 years ago

“Very helpful and fast”

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(MetLife) - Posted 9 years ago

“Very good”

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(Shepherd Friendly) - Posted 9 years ago

“the help i got was very good and quick the man on the phone was very helpful and good to deal with many thanks for all the help. g.e.lloyd. 10/3/16.”

Helpful Report

(AIG Life) - Posted 9 years ago

“The phone interview went without any complications and was completed quite quickly and efficiently.”

Helpful Report

(Legal And General 50+) - Posted 9 years ago

“Very polite and helpful. Explanations of the required plan and the choices offered were made easy to understand.”

Helpful Report

(Engage Mutual) - Posted 9 years ago

“Was very helpful and talked me through everything ... Thank you”

Helpful Report

(Legal And General) - Posted 9 years ago

“Worried about it not covering cancer or if if I get murdered by someone out of my family have to be careful it's a dangerous world and I don't want my kids and husband to suffer”

Helpful Report

(Legal And General) - Posted 9 years ago

Dear Mrs Kimpton Thank you for your review. All our Life Insurance plans cover all eventualities of death with the exception of suicide within the first 12 months. If you would like a quote specifically for cancer cover within a Critical Illness policy I can ask Danielle to contact you? Thanks Bon Accord Life

Posted 9 years ago

Bon Accord Life is rated 4.7 based on 451 reviews