Bonmarché Reviews

“ After waiting over two weeks for a refund, I have now been told that the returns never arrived so no refund. ”

“ Most companies offer free returns and it takes less than a week for refunds to be processed. ”

“ I like some of the Bonmarché clothes but have been caught out by paying through PayPal and then found out returns can't be taken back to the store and you have to pay the postage! ”

“ Two items of womens clothing for someone from Manchester were delivered to my address in Newcastle. I contacted Bon Marche who asked me to take it to a local store. There are no Bon Marche shops in Newcastle. I am disabled, in a wheelchair. It's their mistake so they should pay for a returns label or send a courier to collect. Useless company! ”

“ Worse company ever for returns 😡. Do yourself a favour folks and stay away from bon marche ”

“ Returns policy shocking - happy to take your money but just because a flimsy piece of plastic broke from the tag so the label is not attached they won’t accept the return and this is sneakily advertised on a small sign by the til knowing full well no one reads it. Conning poor PE shooters out of money. ”

“ Sizes are inconsistent and are either huge or tiny ! Returns have to be paid for unlike most companies, and I'm still waiting to be recieve a refund from several weeks ago . ”

“ Again I have been caught out by paying through PayPal and then found out returns can't be taken back to the store. This is ridiculous as other retailers allow this. Why are we not warned about this when paying for online goods. Not good customer service Bonmarche. ”

“ Because I payed by the safe option PayPal, returns have to be posted back to Bonmarche for a refund at my expense. ”

“ Terrible returns policy. Will never buy bon marche online again. Come on...you can do better than this bon marche ”