Bonmarché Reviews

“ i returned 2 blouses to Evri shop , who said they could not provide a receipt at the time, but it had all gone through OK on the computer. I never received a refun or communication from Bon Marche with Customer service, and provided all my details,and now several weeks later, I am stil waiting for about £40. What a shambles. I will not recommend them or deal with them again. Need getting their act together ”

“ Placed an online order on 18 August 2026, for click&collect at Cardiff store. As of 2nd September not delivered to store. Not received any shipping email, in fact online account doesn't even say that it is packed!! Sale items probably all sold out now. Have emailed B.M. for status. Await their reply ......! Shocking service. ”

“ The manager at your basildon branch is very rude. When my husband questioned her about not saying excuse me to get passed us & walked over my 3 year old granddaughter who was in her pushchair. He was asked if he was god & told to get out of her shop. To which he replied are you the owner of bonmarche. Very disappointed as I do shop at bonmarche.she has no customer service & how she is a manager I do not know. ”

“ Poor customer service, no response to 2 emails sent over past 2 weeks. Will not be buying from them again. ”

“ Customer service poor, no comunication, order said packed but wasn't dispatched until I rang to complain, took 10 days to arrive, I returned 5 items all in same package, 1 item was refunded within 4 days other items I had to ring 8 days later and ask for the rest of refund ... really poor service doesn't encourage you to place an order ”

“ would have given this supplier a minus but it wouldn't allow me! This firm is incompetent. I ordered 2 items. One item was delivered and was dreadful and gave it back and got a refund. The 2nd item by Izabel London has not been delivered and they couldn't even find my order. The tracking number is invalid.If I had known it was Evri who was making this delivery I wouldn't have ordered from them. I have experienced such dreadful service from them and the same with Bon Marche who use this delivery firm ”

“ Horrendous company to deal with. AVOID AT ALL COSTS!! Refusing to acknowledge an item is faulty and mis-described on their website. Avoiding, confusing and patronising customer service. Also disregarding their legal responsibilities under consumer legislation. No wonder they went into liquidation. I suspect they will be in that position again soon. ”

“ Returned to store and also called customer services to get a black one sent out without having to repay for the postage. ”

“ Terrible customer service. Bought some joggers at Shrewsbury branch that went bobbly after 2 days wear so complained to customer services who said after 1 week that I had to go back to the store. I explained it was not local to me so after another weeks wait I was asked if I could get a friend to do it for me! Seriously! This is customer service??? Avoid this store, especially if not local to you. ”

“ Terrible experience with customer services. Been trying for months to speak to someone. Phone not answered each time i try. Wanted to check gift card balance as online option not working and store cannot check balance. Terrible service. ”