boohoo.com Reviews

“ Spoke to customer services, all they could say was ‘oops our bad’ refund has been issued and I’ll receive it in 7 working days. ”

“ Boohoo trading as Debenhams. This is most definitely not the… This is most definitely not the Debenhams that has been a British institution over many years it's now run by a scandalous and apalling group of people who behave disgracefully towards customers. Have made 3 orders in the last month and each time has become progressively apalling. The first order arrived damaged and after arguing vehemently I was given a refund The second order was made by next day delivery and it didn't turn up until 3 days later again no real apology apart from being offered a free delivery code, just blamed the delivery company and took no responsibility This most recent order made on Friday again by next day delivery still hasn't arrived, contacted them on the Saturday and advised them it hadn't arrived they gave me this pathetic story full of lies and fabrication that it wasn't if you ordered before 11pm as advertised all over their website to get it next day but actually 9pm and they actually think customers will accept their lies Told them I was not accepting that and after initially refusing to escalate to a manager eventually did, the manager messaged me telling me what they said was correct and they were not liable for anything until 8pm yesterday (Sunday) and would deal with it if not delivered by then As expected still no delivered package yesterday so now it's 2 days late, contact them to advise and get no reply Wake up this morning (Monday) to get an email from Debenhams via Hermes saying my delivery had been returned and thanking me for returning the package when I hadn't even received it Debenhams have no official complaints procedure which I find amazing and hard to believe and are not regulated by any body or appropriate ombudsman This means they can do and treat customers however they want and you have absolutely zero comeback when they treat you like this They are a disgrace of a company ”

“ Customer service is poor as well imagine us to me send back and they will refund. ”

“ So disappointed... ordered size 6us so 10 uk. I normally fit in small but ordered a size up to be safe. I swear that what I received was extra small... my head didn’t even fit through the collar... I had to send bad the entire order... one shirt came with stains. The service was fast though but it is very very cheap... Currently waiting for refund. Overall disappointed but I should of made more research first. ”

“ I tried to contact support service as soon as it happened and they told me they will refund it and wait 48 hours for it to bounce back. ”

“ Brought two bandage dresses from this company the quality was horrible. One of the dresses came with a tear in the side and one of the straps were loose. Company refused to send me another dress or offer a full refund. Don’t waste your money or time. ”

“ Ya so dont ever order from Boohoo.. you pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing.. so ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault !! ”

“ AVOID!! DO NOT BUY!! Awful Company who will try and scam you for your money and reported to Trading Standards!!! Cheap clothing and faulty! After you return the items they never automatically refund your money! Always have to chase and they ask you to wait 28 days. ”

“ They sent me a missing item and won’t refund me telling me to wait days for a response avoid scanners and rude customer service ”

“ Cheap clothing and faulty! Always a nightmare to get your refund! Cheap clothing and faulty! After you return the items they never automatically refund your money! Always have to chase and they ask you to wait 28 days. ”