boohoo.com Reviews

“ I ordered an item for next day delivery, a week later and still no item, via WhatsApp I spoke to a customer service agent (ANISA), who was very rude, and basically told me to wait, no apology. ”

“ Absolute awful customer service. Clearly pass you around and don’t actually read what is being said as I explained myself multiple times Mainly Poor quality clothes. Poor communication Never again !! ”

“ Spoke to customer services, all they could say was ‘oops our bad’ refund has been issued and I’ll receive it in 7 working days. ”

“ Awful, Next day delivery arrived after 6 days! Qaulity of dresses were worse than a market stall. Will NEVER shop with them. No customer service number all on line- no one responds. Returning all items , If I dont get money back Trading Standards next. ”

“ Actually -5* not 1*. Clothing is poor quality, can also be poor in sizing. I returned all but have only been refunded for half of what I should have been so have put in a claim with Paypal. I have proof from them they have received all back, as they emailed me confirming they have. Customer service was poor, I had contacted them a few times. AVOID!! ”

“ I never received my merchandise and they do not respond as to refunding money or shipping items again. very poor customer service. I'm so disappointed!!!!!! ”

“ I wish I couldn’t leave zero not deserve it this company not Customer service ”

“ Poor service, I ordered mocha blaZer but arrived green. ”

“ Their customer service is atrocious. ”

“ So disappointed... ordered size 6us so 10 uk. I normally fit in small but ordered a size up to be safe. I swear that what I received was extra small... my head didn’t even fit through the collar... I had to send bad the entire order... one shirt came with stains. The service was fast though but it is very very cheap... Currently waiting for refund. Overall disappointed but I should of made more research first. ”