Boohoo Reviews

“ Or sending filler emails with no real response on where my refund is left, it's absolutely awful customer service. ”

“ I ordered a few pairs of shoes months ago and not only have they not arrived as they are held at a carrier facility that Boohoo cannot give me the address for, but they refuse to give me a refund and say that I must find the address, pick up my items and re-ship back to them to get my refund. ”

“ I returned a jacket over a month and a half ago, I've reached out to their customer service 5 times now. No response. No refund. I'm disputing the charge with my credit card company because they clearly do not want to refund my money! Stay away! ”

“ No refund, no contact & no one will get back to me - avoid!! I used to order from Boohoo. ”

“ Unfortunately I have had a really frustrating experience with the refund system from Boohoo and I will not be ordering from them again. ”

“ Ordered dress in March did not arrive. Dispute opened with Klarna. Klarna took their side even though i showed them enails saying that Boohoo would refund. Now 18th June still not received refund from either Klarna or Boohoo. ”

“ Shocking, appalling, almost unresponsive customer service that tell lies! You sent screenshots to me stating my refund was processed when it had actually failed at your end so nobody had even checked this through! You were just taking it at face value the refund was processed! You did not respond to me for about a week initially, this is completely unacceptable customer service and also customers cannot speak to a human. ”

“ Scam, no refund processed weeks later. ”

“ Still waiting a refund, they have part refunded £1.63 of £40 that's owed. Keep being given same excuse that it's going through the system, will not be using again, have used them for years and spent so much money. They keep sending money off vouchers when spend a certain ammount, no good enough, I want my refund ”

“ Robbers no refund even after being told twice they had sent it ”