Boohoo Reviews

“ Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks! ”

“ *EVERYONE HAS HAD THE SAME PROBLEM* I returned an order and Boohoo received it on the 12th July, and I STILL haven’t got my refund. I contacted them yesterday who advised it can take up to 14 days. If my calculations are right, 2 WEEKS AND 4 DAYS. It’s absolutely ridiculous. I ordered through Boohoo and the product was from a third-party, looks like other customers have had the same issue. Never had an issue with them before but they definitely have gone down hill. I also remember the days when returns were free ”

“ Garbage customer service. They refuse returns and won't help you until return window has passed Stay away! ”

“ It is ridiculous there is no telephone number to speak to someone! Inpost say they have returned it but Boohoo have sent no email to confirm this, my returns are showing as still in carrier's network which is absolute rubbish!! The value of my returns are over £100 and this is just simply appalling customer service. ”

“ They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery ”

“ Ordered 8 items, a bag came with one item in thhat was ripped, invpice saud 2 items. The other 6 all cancelled. Emailed them a few times to say a dress had not arrived, completely ignored and no refund. Their returns process is designed for you to give up, its so hard. Last time i buy from them ”

“ Boohoo is worst when it comes to returns. ”

“ The mean features were Free Next Day Delivery and more importantly for me Free Returns (as ordering clothes online is always hit and miss). ”

“ I was also told by a member of their team directly, that the don't log individual returns. ”

“ Returns process is incredibly difficult, my email did not generate a verification code to even start the refund process. ”