Boohoo Reviews

“ Their customer service is either mentally challenged, or they are purposefully dragging their feet, my return was sent a day after receiving it (one item incomplete, others not like pictured) and I paid extra to have a tracking number, so I received confirmation they received my return parcel on September 30th. ”

“ Absolutely awful company. I have 3 items missing from my order. No one apart from a bot has responded to me and now that's stopped. No reply to emails sent to customer service. I only wanted my missing items and express delivery refunded. Next stop is offcom, it's not about the money now it's the principle. ”

“ Worst customer service I have ever experienced. Bought 4 dresses received 1 dress and no one will reply ”

“ Very bad customer service, they don't refund and you can never talk to a human being. Never order anything from this website, they are scammers! ”

“ Paid for premium next day delivery, items arrived 2 days late. Can’t even return them unless I pay! No reply from customer service and whoever did Email tried to scam me into paying them hundreds via the Lemfi App! Beware, be warned and buy elsewhere. It’s not worth the hassle. ”

“ Worst customer ‘service’ I’ve ever had. Will never, ever order from them again. Absolutely no way to get in touch with them when they choose not to reply on messenger. Thank God I paid thru Paypal. 45 days and waiting…. ”

“ Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks! ”

“ Worst customer service, still no reply. ”

“ Garbage customer service. They refuse returns and won't help you until return window has passed Stay away! ”

“ Or sending filler emails with no real response on where my refund is left, it's absolutely awful customer service. ”