Boohoo Reviews

“ Paid for premium next day delivery, items arrived 2 days late. Can’t even return them unless I pay! No reply from customer service and whoever did Email tried to scam me into paying them hundreds via the Lemfi App! Beware, be warned and buy elsewhere. It’s not worth the hassle. ”

“ Worst customer ‘service’ I’ve ever had. Will never, ever order from them again. Absolutely no way to get in touch with them when they choose not to reply on messenger. Thank God I paid thru Paypal. 45 days and waiting…. ”

“ Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks! ”

“ Worst customer service, still no reply. ”

“ Garbage customer service. They refuse returns and won't help you until return window has passed Stay away! ”

“ Or sending filler emails with no real response on where my refund is left, it's absolutely awful customer service. ”

“ The customer service is TERRIBLE. ”

“ I returned a jacket over a month and a half ago, I've reached out to their customer service 5 times now. No response. No refund. I'm disputing the charge with my credit card company because they clearly do not want to refund my money! Stay away! ”

“ I have followed up on messages regularly to be told to wait then today followed up again to be told my refund has failed to process & id be transferred to a customer services agent. ”

“ Shocking, appalling, almost unresponsive customer service that tell lies! You sent screenshots to me stating my refund was processed when it had actually failed at your end so nobody had even checked this through! You were just taking it at face value the refund was processed! You did not respond to me for about a week initially, this is completely unacceptable customer service and also customers cannot speak to a human. ”