Booking.com B.V Reviews

“ Avoid this company! They not worth even 1 star. Canceled my hotel stay 4 months ago with free cancelation. Still waiting for refund. Customer Service is total rubish. Keep calling them and always get only promises. ”

“ booked 2 hotel rooms for April 24 hotel obviously closed due to covid. Booking.com said to speak to hotel said we were a no-show and to contact hotel. Hotel said entitled to refund but as booked through booking.com have to get refund through them. Tried calling them booking number and pin not recognised so don't get to speak to anyone and they have not responded to 4 emails. Very angry ”

“ com and the hotel to make sure my reservation was cancelled and that I would receive a refund for my reservation under the booking. ”

“ I had reserved a hotel via this service (INNIT ROOMS OCEAN BREEZE) for July with a free cancellation policy and no prepayment - When everything shut down in March, the hotel took the full value of the booking in early April - when I cancelled at the end of April, I got an email saying it will take up to 2 months to issue a refund - fair enough. ”

“ They cancelled my booking and never refunded me, then they lied deliberately to gain time and never paid. ”

“ Disgusting company. Refusing to refund any of of our £2300 holiday in Majorca because of covid-19, despite easyJet cancelling our flights. I am looking for every travel website I can find to warn people DO NOT USE. This company is parasites and is using the global pandemic to make a profit. ”

“ I booked a Villa and paid a deposit of €650 which is fully refundable, had to cancel due to Covid and surprise surprise the villa owner said i hadnt paid, had to send proof of payment, was then offered a voucher however opted for refund, now being told refund will take a month with no reason for this, booking. ”

“ Deposit paid was about AU$1,500 - fully refundable. ”

“ Booking.com promised me a refund of my hotel that was cancelled due to Corona , not of my doing , the hotel cancelled my booking ,!,,,, that was weeks ago and they ignore any requests to resolve the issue of my refund , I am having to put in a dispute via my bank , dont use this site , they are great when it’s in their favour , but not good at advocating for their customers ,,,, ”

“ com are refusing all refunds in light of Covid-19 whilst the likes of Air BnB are returning customers deposits caused by this pandemic. ”